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Crest INFINITI
Frisco, TX
1,059 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,059 reviews
June 19, 2016
False Advertisement and Deceptive Trade Practices UPDATE: I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest UPDATE: I recently purchased my second vehicle from Crest Auto Group, which recently moved to Frisco from Plano, and after numerous complaints, Crest has done nothing to address my dissatisfaction. Initially, during my second purchase on June 4, 2016 an Advertised 2013 Infiniti G37 Sedan with VIN XXXXXXXXXXX723036, mileage 29,148, priced at $23,984. However, the vehicle is not Certified Pre-Owned, as Advertised for $23,984. They assured me the vehicle underwent a near completed process to become certified, but they would not certify the car because it needed additional body work based on a 167 point inspection. To further their deceptive practices, one of the Sales Managers at Crest Infiniti Pre-Owned named Aaron directed me to the F&I representative Miguel for Infiniti Pre-Owned who initially added a service contract for $4,500 with interest to the deal. He demonstrated its superiority to the warranty of a certified model. I declined his offer; however, after relentless pressure I decided to purchase the service contract for a discounted price of $2,380. Also, other Add Ons were misrepresented and unfortunately financed like Anti-Theft and Zaktek, which I was told was included at no additional charge. Overall, my sales rep, David and the representative for F&I seemed to disagree about where my $3,000 down payment would be allocated. My sales rep said the principal, the F&I representative said the service contract and GAP. They both could not explain why funding was more than I needed for this purchase with a 7.99% APR. I regarded Crest’s actions with interest rates as suspicious after they seemed to match my previous interest rate set by my bank during my last purchase with Crest. This was before my credit score increased by about 80 points. I later inquired, from their bank, my interest rate was intentionally “Marked Up” to 7.99%. Crest did not contest the interest rate manipulation but questioned my reason for contacting their bank. Although I have a good credit history and credit score, having considered all things in the auto industry, with an unmanipulated or marked up interest rate and a needless service contract for an Advertised Certified Pre-Owned vehicle, I would have saved about $9,000 or more during the term of the contract. Crest’s representatives became upset when I mentioned my plans regarding the contract, subsequently suggesting the bank won’t fund the deal. Crest representatives contacted me with an ultimatum: “Either bring the car back if you are not satisfied with it or keep it; but there will not be any further negotiations on the vehicle.” I then contacted a lawyer regarding the situation with Crest Infiniti. The next day the same bank representative, named Greg, whom I spoke with about 2 days prior, gave me a call letting me know he authorized the financing of the vehicle. After directing my complaints to Director in Sales Duncan McPhail and Managing Partner Mike Brosin over Crest Auto Group, they have yet to offer a solution. Someone in their position should simply certify the vehicle, provide the certificate with completion date and signatures. I believe integrity of Crest's sales and advertising created a false impression about the product or service offered in order to create a basis for a later “switch” to other, more expensive products or services, or products of lesser quality at the same price. Mike Brosin agreed to certify the unit I purchased and remove the service contract, make all of the necessary repairs and provide the second key. I was provided a loan car during this time while the 167 point certification procedures were being completed. Upon returning to the dealership, Certified Pre-Owned paperwork was not ready. I left and later received a phone call about the CPO paperwork ready and available for my retrieval. However, The General Sales Mgr., Duncan McPhail, Back-Dated the certification documents to June 3, 2016, prior to my purchase with his signature and signatures of employees, which is falsifying a legal document. The 167 point certification procedures and repairs were not completed until July 6, 2016. Duncan McPhail recommended I signed the falsified document, but I refused. As I discussed with Duncan McPhail and Mike Brosin, the 167 point certification procedures and repairs were not completed until July 6, 2016. I receive a voicemail stating the completion of certification and completed Certified Pre-Owned documents to pick up. I would like to see Crest Cadillac Infiniti and/or the representatives involved held accountable for continuous deceptive trade practices. More
by Equalizer
Employees Worked With
Mike Brosin, Miguel Muniz, David Weise, Eric Parrent, and Aaron Fisk, Duncan McPhail
June 09, 2016
Great dealership for a family. While my husband and I were deciding on a car, Crest Infiniti always responded quickly and reminded us there was no pressure. In fact, we were able t While my husband and I were deciding on a car, Crest Infiniti always responded quickly and reminded us there was no pressure. In fact, we were able to take the qx80 home overnight for a test drive...to see if it would be a good fit for our family. Unfortunately yhe qx80 is not the best fit for my familu currently. But we definitely recommend this dealership to anyone looking to buy an Infiniti. More
by Kelly
Employees Worked With
DJ Johnson
June 07, 2016
"Your happiness is our utmost priority...." We had an amazing experience with Crest Infiniti. I especially enjoyed working with DJ and Heather. Both of them made our family feel very special a We had an amazing experience with Crest Infiniti. I especially enjoyed working with DJ and Heather. Both of them made our family feel very special and welcomed. This is extremely refreshing especially from a high-end car dealership. Although we didn't end up purchasing an Infiniti it wasn't an issue with either DJ, Heather or Crest and I wouldn't hesitate to recommend this dealership to anyone interested in buying an Infiniti. I will definitely go back and would love to work with either DJ or Heather again. They were very personable and really wanted to do all they could do to earn your business. Really great folks! You know you are in a good place when after not buying a car, DJ says, "Your happiness is our utmost priority..." Thank you Crest, DJ and Heather. Our family wishes you the very best in the coming years and hope to be able to work with you again in the future! More
by gail.langille@gmail.com
Employees Worked With
Heather Hocking, DJ Johnson
June 06, 2016
Excellent Car Buying Experience After checking prices with multiple dealers, I reached out to DJ regarding a QX80 at Crest. Even though it was his day off, he exchanged e-mails with After checking prices with multiple dealers, I reached out to DJ regarding a QX80 at Crest. Even though it was his day off, he exchanged e-mails with me all day and got me the best deal. I came in the next day, and was in and out in record time. I am a busy person, so the car buying experience has always been a headache. I would highly recommend DJ and his team to anyone looking for a hassle free and efficient car buying experience. I will buy my next car from DJ! More
by BB2244
Employees Worked With
DJ Johnson
June 02, 2016
I didn't purchase a Car from the dealership BUT! I originally inquired w this dealership w just two questions and that began communication between Mr. Johnson and myself. I do not reside in the same I originally inquired w this dealership w just two questions and that began communication between Mr. Johnson and myself. I do not reside in the same state as the dealership that DJ works for and merely was looking to have those couple of questions answered merely from a curiousity and informational standpoint. Mr. Johnson not only answered those questions he enlightened me to some other things productive to my search and me. He kept in touch a week to two later after our initial encounter remembering the specific things I had mentioned about my life and financial situation which were main factors in who and where I will purchase my next car from. In reply to a follow-up email I was happy to share w his GM how great his customer service was and how appreciative I was for his help, time and care/concern. I'm glad that I was able to use this platform to bring attention to the awesomeness DJ Johnson exhibited towards me. If I were in Texas and not San Diego, CA or if the car that I originally had inquired about was a possibility for me I feel very comfortable that in dealing w DJ it would have been a supreme pleasure to go through what we all know can be a drag car buying process. He conveyed to me not by his words but by his consecutive actions w/o being prompted that he's willing to do what he can within his power to help a customer and even go above and beyond to help you even if it isn't a sell for himself and the dealership he works for. I believe that's what wins over a customer and what brings them back. As I've heard, you can't pay a quality contributing worker enough and you can always pay a bad one too much. Humbly, thank you DJ. More
by KdotGee323
Employees Worked With
DJ Johnson
June 02, 2016
No pressure, very knowledgable We worked with DJ Johnson on purchasing a new Infiniti. He didn't pressure us at all and was very easy to work with. We even threw him a bit of a cu We worked with DJ Johnson on purchasing a new Infiniti. He didn't pressure us at all and was very easy to work with. We even threw him a bit of a curve and asked to see a Cadillac at the last minute. He was not at all bothered by our change in direction and very patiently answered all of our questions until we were comfortable with our choice. Would recommend DJ to anyone interested in purchasing either a new Infiniti or Cadillac. He's the best! More
by FriscoFam23
Employees Worked With
DJ Johnson
June 01, 2016
Amazing experience, second to nkne This is the 2nd purchase we have made from Crest - Dj and Gideon were amazing, helpful, and patient. Would recommend them to anyone and everyone in th This is the 2nd purchase we have made from Crest - Dj and Gideon were amazing, helpful, and patient. Would recommend them to anyone and everyone in the market...no pressure, they are honest and have integrity. We are thrilled and will be back soon for our next! More
by Amore427
Employees Worked With
Gideon Bridges , DJ Johnson
June 01, 2016
I hate buying cars! My experience was by far the best ever! Everyone we encountered at Crest was friendly and helpful. I most appreciate the attention and level of service we experienced. My husband and I didn Everyone we encountered at Crest was friendly and helpful. I most appreciate the attention and level of service we experienced. My husband and I didn't feel pressured at all. DJ kept in close contact via email until we were able to make it into the dealership. Sam has a calm, easy going disposition and respected our time. We will definitely recommend Crest Infiniti to others! More
by Ajsmidwest
Employees Worked With
Sam in pre owned sales, DJ Johnson
May 30, 2016
DJ cares about his service and customers Thank you for providing quality service. We appreciate your knowledge, efficiency, and attention to detail. You deserve a TEN and earned every bit of Thank you for providing quality service. We appreciate your knowledge, efficiency, and attention to detail. You deserve a TEN and earned every bit of it! More
by satisfiedcustomer2016
Employees Worked With
DJ Johnson
May 26, 2016
No hassle No Pressure on Sales Dealership We began our journey to seek ownership of a new car. We totally expect the salesmen are going to do what they do in order to score a sales. In fact we We began our journey to seek ownership of a new car. We totally expect the salesmen are going to do what they do in order to score a sales. In fact we did with other dealerships that we visited. However, the new-car buyer experience is completely transformed when we met up with DJ Johnson @ Crest Infiniti. Personally, DJ's way of handling customers should be used as a standard for ALL salesmen across the nation and here's why. First of, DJ is a very upfront with his customer, he took his time to understand customer's purchase requirements. He then outlined available options and masterfully responded to all of the questions, it demonstrated his knowledge and expertise. Additionally, DJ was very patient with his customer and work through the differences. He will then ensure to take his customer's interest and work his management to proposed the best offer. I really appreciate DJ's help in making our first Infiniti ownership a very positive experience. As they say, the sale doesn't necessary stopped here but it could lead into future sale transactions based on referral. :) More
by Phillip
Employees Worked With
DJ Johnson
