Crest INFINITI

Very Disappointed -.BEWARE..BE ALERT - AND DON"T BE DECEIVED It is with much regret I must write this review about Crest Infiniti. A place where I’ve had a 6-year relationship through utilization of their servi It is with much regret I must write this review about Crest Infiniti. A place where I’ve had a 6-year relationship through utilization of their service department. Living in Frisco for over 14yrs, I decided to make my purchase of a new vehicle at my own community dealership. My wife and I went in and was greeted by salesman Ernest Morgan. Ernest seemed to be a very nice guy and we immediately thought we’d meet someone who was concerned about us and wanted to meet our need. Ernest shared that he was also a preacher which put us at ease a bit about having to watch out for all of the deceptive tactics that usually takes place during Auto purchasing transactions. Little did I know that although Ernest and I were able to agree on numbers for my trade and numbers for the purchase, when the deal went to finance somehow the numbers were different by $1200.00. Unfortunately, I didn’t find this out until I took the time to review the paperwork a few days later but when I did, I immediately notified Ernest of the fact. Ernest called me and blamed all responsibility of the numbers on the finance guy so I asked that he have the finance guy to contact me so we could find out where the break down was. When the finance guy Dean contacted me he told me he had nothing to do with the agreed upon numbers he only worked with what the Sales guys sent him. I then contacted Ernest again and asked that he get in touch with me. Rather than Ernest calling me, he had his Sales Director call. Fortunately for me, I had already had to meet with the Owner Mike Brosin earlier in the week who was aware of what the numbers should have been due to another misunderstanding between Ernest and myself. I went over the numbers with the Sales Director Austin who seemed to be very understanding and he stated that he would look into it get with Mike and get back to me. After waiting all day and not hearing anything, I decided to call Ernest to see what was going on. As always Ernest acted as if he was unaware of anything and stated that management was handling it. I asked to be transferred to Austin who told me that they would be writing me a check for the difference plus what they’d already owed me for my trade. I asked that we just re-contract so that I could avoid having to pay any interest on this amount. I was told that it wouldn’t be a problem and to just come in the next morning and everything would be prepared to resign. The next morning My wife and I received a call from the finance guy Dean who stated that the deal had already been finalized and sent over to Infiniti and therefore they would just need to write me a check for the difference. He stated that they would be willing to calculate the interest and include that amount in the check. Upon arrival, I was greeted by Ernest and led into the finance office. I asked the question of whether anyone could tell me how this happened. The Finance guy stated again that he did nothing wrong. Ernest disappeared quickly without a response until I asked that he be brought back in. Ernest and Austin the Sales Director came in and I asked the question again, can anyone tell me how these numbers changed from what we’d agreed upon. Immediately Ernest got very defensive and accused me of TERRORIZING him all week. Of course this upset and offended me and I asked how in the world he could accuse me of doing something wrong when it was evident that this deal was very deceptive and shady. I told them I only asked what was wrong in order to be informed because when the Survey comes they are going to want me to grade them with an excellent rating but I refuse to lie for anyone. At that time Austin, the sales director who was reasonable up to this point immediately stated, “we will just give you your trade back and rescind the deal”. It was apparent that he was more concerned about getting a good score on the survey then he was about providing quality customer service. Although my wife and I thought this was probably best anyhow, we didn’t like being made to feel as if we were the ones who were wrong. We took our trade and went to SEWELL INFINITI who treated us as royalty (Allison Cohen) and gave us the full amount we originally wanted for our trade, a better SUV with more options all for less money. Buyer beware of the Deception that’s going on at Crest Infiniti Sales and definitely beware of Ernest. I (as I’m sure that most will) expect a lot more from a preacher or one who is leading God’s people). I can assure you that my 6yr relationship with Crest has ended even with Service now that I know that Sewell will provide valet services even for my service needs. Very disappointed in the community Dealership. More

Went in just to look at the new models Went by a couple dealerships just to take a look at the new models each has. Really lacking customer service at them. Then, I went into Infiniti and D Went by a couple dealerships just to take a look at the new models each has. Really lacking customer service at them. Then, I went into Infiniti and DJ approached us and we let him know we were only looking not going to buy today. He still walked with us and talked about every car and didn't push us with annoying sales. Very friendly and knowledable. True pleasure visiting Infiniti today! Really considering one now for my next car. Especially knowing they would really take care of me. More