Crest INFINITI

Efficient and Easy! My experience was super efficient, which is important to me as a working mom with two little ones at home. I don't have a lot of time to spend at the My experience was super efficient, which is important to me as a working mom with two little ones at home. I don't have a lot of time to spend at the dealership and I was very upfront about that and DJ was very respectful of that and responsive to any questions I had. He was proactive in getting with me and I didn't have to inquire or wonder where we were in the process. I would definitely recommend and would eagerly work with DJ again. More

They make it easy Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, Got a new car 60days ago and have to get back to the dealership for a quick fix and query. Eric and DJ made it easy and it was a pleasant experience, again. More

2nd time better than the 1st?? If stellar customer service is what you want, go talk to DJ at Crest Infiniti. I didn't think the second time could be better than the first but they If stellar customer service is what you want, go talk to DJ at Crest Infiniti. I didn't think the second time could be better than the first but they proved me wrong. DJ's son was about to have surgery and he made sure I was taken care of. The sale went so smoothly. I felt like I got a great deal, no back and forth, no games. We are a DJ-Crest-Infiniti family for life! You don't know how stress-free and easy car buying can be until you've gone here! Seriously. More

Extremely Satisfied!!!! DJ Johnson was extremely efficient and easy to work with. I wanted a quick fast deal on a car, with no haggling back and forth. Our deal was made with DJ Johnson was extremely efficient and easy to work with. I wanted a quick fast deal on a car, with no haggling back and forth. Our deal was made within ten minutes of communicating with each other, and we closed the deal quickly. I let DJ know up front what my expectations were and he came through 100%. The transaction went smoothly and we could not have asked for a better sales person. I highly recommend DJ Johnson. More

about customer service this dealer is awesome and Dj is excellent person to deal. he helped me very well to buy the car smoothly without t any issues i recommended everyon this dealer is awesome and Dj is excellent person to deal. he helped me very well to buy the car smoothly without t any issues i recommended everyone to make deal with DJ Johnson . More

DJ IS AWESOME! Hey 👋 This is the second car I've purchased from DJ, great experience! I was able to get the car I wanted for a good deal! I recommend your next purchase fr This is the second car I've purchased from DJ, great experience! I was able to get the car I wanted for a good deal! I recommend your next purchase from Crest INFINITI be with DJ! More

Great follow up and focus During the process I was able to share with Robert what I was looking for in a car and he was able to work to find the best car for me. He had to coor During the process I was able to share with Robert what I was looking for in a car and he was able to work to find the best car for me. He had to coordinate with the preowned department to answer my questions. Even on a Saturday I was able to get in and out with my car in about an hour. Thanks to all those at Crest. More

Worst car buying experience ever!!!!! Worst experience ever!! I had previously purchased a Lexus from them when they were still located in Plano off hwy 75 back in 2013, which customer se Worst experience ever!! I had previously purchased a Lexus from them when they were still located in Plano off hwy 75 back in 2013, which customer service was magnificent. Since I had a pleasant experience back then, I thought, I would love to go back and buy another vehicle. WORST IDEA EVER! I requested more information online about a Lexus CT200H and received a call a couple hours later from Gideon Bridges. I spoke to him about the vehicle I was interested in and nowhere in our few min call did he mention the vehicle had HAIL DAMAGE. Our appointment was made for 7pm, as my job is located 25 min away. My partner and I arrived to the dealership and were absolutely appalled by the conditions of the vehicle. Nowhere on their website does it specify the vehicle has HAIL DAMAGE or was it ever mentioned in our phone conversion or in any email sent to me that day. It was an absolute waste of my time, gas and tollway fees. When we asked Gideon why was it never mentioned, his response was, “we just received the vehicle on Saturday". Yesterday was the 21st, the vehicle was offered for sale on August 12th. That is ample time to make sure your advertisement is corrected and even before being placed online for sale it should be mentioned that the vehicle has HAIL DAMAGE and that it will NOT be repaired by their shop. He also decides to mention that they do have two other CT200H that are similar but of course MORE EXPENSIVE. This was just a BAIT car. I do not understand the reasoning for offering this hail damaged vehicle, which not to mention it would be considered a total loss, for sale at retail value for one that does not have any damage whatsoever! On top of that, they did not want to negotiate pricing. We asked about lowering the price and offered them a fair price for a hailed damaged car and Gideon said, “My manager just laughed at that offer, I doubt he'll go lower." Keyword there, LAUGHED!!!! We felt absolutely disrespected and almost to the point of feeling discriminated. Gideon's responses were RUDE and his face expressions seemed like he did not want us there. We were talking about the prices and how only a smart person would not buy that vehicle for the price they have it for and he decides to say, "Well I deal everyday with not so smart people and we still sell them!" That is just a smart xxx response and very disrespectful to any previous buyers Crest Infiniti has had. I will NOT be going back and i will NOT recommend this place to anyone. Crest Infiniti LIES about their advertised vehicles and try to rip you off. More

No-pain deal DJ Johnson was wonderful. He worked with me for four months to find the right car, and closed the deal, including trade-in, remotely. Drove in, sign DJ Johnson was wonderful. He worked with me for four months to find the right car, and closed the deal, including trade-in, remotely. Drove in, signed the paperwork, drove out. The most trouble-free car purchase experience I've had. Very nice dealership to visit, also. Thanks DJ, and thank you for your service. More

Awesome experience! I had a great experience from start to finish with Crest Infinity and specifically with the sales person that helped me, DJ Johnson. DJ made the proc I had a great experience from start to finish with Crest Infinity and specifically with the sales person that helped me, DJ Johnson. DJ made the process easy, and answered all my questions. He really listened to what I wanted and figured out a way to make it happen. He even gave me a tour of the facility. Crest's new location is amazing. Thanks DJ! More