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Crest INFINITI

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,342 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care. As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area. If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars. On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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6100 State Hwy 121

Frisco, TX

75034

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Showing 1,342 reviews

January 09, 2025

Excellent customer service. Very flexible to meet my changing schedule. They were an absolute joy to work with. More

by RHOMED
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We are thrilled to hear that you experienced excellent customer service and that our team was flexible in accommodating your changing schedule. It’s always our aim to provide a positive and enjoyable experience, and we’re glad that we succeeded in making your visit a joy. Your satisfaction is our priority, and we appreciate you choosing us. We look forward to serving you again in the future!

January 09, 2025

Professional and efficient. Finance needs to provide a simple signed recap packet when customers close. More

by lisa.lonsberry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Deshawn Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Key
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Crest INFINITI responded

Thank you for your feedback! We're pleased to hear that you found our team to be professional and efficient during your experience. We appreciate your suggestion regarding the finance process and will certainly take it into consideration. Providing a simple signed recap packet at closing can enhance our customer experience, and we’re always looking for ways to improve. Thank you for sharing your thoughts, and we hope to see you again in the future!

January 08, 2025

I love this dealership. The customer service is the best ! I would highly recommend it to anyone looking for an Infiniti. More

by jules_jorgenson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Tim Walker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeannie Dang
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 10, 2025 -

Crest INFINITI responded

We are thrilled to read your wonderful review and truly appreciate your kind words about our dealership. Your positive feedback means a great deal to our entire team, who works diligently to provide exceptional service to each customer. We take pride in delivering outstanding customer experiences, especially when helping our clients find their perfect INFINITI vehicle. Your recommendation and enthusiasm are the highest compliments we could receive, and they motivate us to continue maintaining the high standards of service that you've highlighted. Thank you for taking the time to share your experience and for being such a supportive customer. We look forward to continuing to serve you and others in our community with the same level of dedication and care.

January 08, 2025

The team was very polite and pleasant to deal with. Work performed was oil change, tire rotation, patch for flat and wash. With appointment, I waited three and half hours. I think that is longer than n More

by Nick Alivernia
Recommend Dealer
Yes
Employees Worked With
Nathan Laveau
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Jan 10, 2025 -

Crest INFINITI responded

We appreciate your detailed feedback and are glad to hear about the overall positive aspects of your service experience, particularly the team's politeness and Nathan's exceptional service. However, we are deeply concerned about the extended wait time of three and a half hours for routine maintenance, which is significantly longer than our standard service timeline. Additionally, the missing valve cover is unacceptable and requires immediate attention. We want to ensure that your vehicle is returned to you in perfect condition. While we're pleased that you found most of your experience satisfactory, we take the incomplete service very seriously. We thank you for bringing these matters to our attention, as this feedback helps us continually improve our service standards. Your experience highlights areas where we need to enhance our efficiency and quality control. Your candid review allows us to address these specific issues and prevent similar situations for future customers. We remain committed to providing the highest level of automotive service and appreciate your trust in our dealership.

January 08, 2025

Great working with the Crest Service department. Customer friendly and focused. Great customer communications and service! More

by JBRUCEELLIOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dustan
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Jan 10, 2025 -

Crest INFINITI responded

We are thrilled to receive such positive feedback about our Service department. Your recognition of our team's commitment to customer-friendly service and excellent communication means a great deal to us. Our service team works diligently to ensure every customer receives attentive, professional, and focused support. We strive to make every interaction smooth, informative, and pleasant, and we're delighted that our efforts have made a positive impression on you. Thank you for taking the time to share your experience. Testimonials like yours motivate our team to maintain and continually improve the high standards of service we provide. We appreciate your trust and look forward to serving you again in the future.

January 08, 2025

Fast. Easy. Accommodating to my concerns. Fixed. Efficient. Friendly staff. Staff with sense of humor. More

by fmcbride
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jan 10, 2025 -

Crest INFINITI responded

We're delighted to hear about your exceptional experience with our service team. Your review highlights exactly what we aim to deliver: fast, efficient service with a friendly and accommodating approach. Our staff takes pride in not only resolving automotive issues quickly and professionally but also creating a positive, welcoming environment. The fact that our team's sense of humor came through demonstrates our commitment to making the service experience as pleasant as possible. By addressing your concerns promptly and effectively, we hope we've not just met but exceeded your expectations. Customer satisfaction is our primary goal, and your feedback confirms that we're on the right track. Thank you for choosing our dealership and for sharing your positive experience. We look forward to continuing to provide top-quality service that combines technical expertise with a personable approach.

January 07, 2025

very pleased and satisfied with service. Traver was very helpful and explained everything and also took care of me very well with very much of his knowledge. Thank you for taking care of my More

by asadbhojani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Traver
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Jan 09, 2025 -

Crest INFINITI responded

Thank you for your wonderful feedback! We’re delighted to hear that you were very pleased and satisfied with the service you received. Traver's dedication to helping customers and his ability to explain everything clearly are truly valuable qualities, and we’re glad he could take such good care of you. If you have any further questions or need assistance in the future, please don’t hesitate to reach out. We appreciate your support and look forward to serving you again!

January 06, 2025

Our Crest dealership experience was great. David Nasuwa took very good care of us and we walked out with our dream car. Thank you for taking care of us and working with us. More

by Vic
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
David Clinton-Nasuwa
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 06, 2025 -

Crest INFINITI responded

Thanks Vic...glad we could help!

January 06, 2025

Crest has always been the best dealership for me to work with, Sales and service are simply the best and they are genuine and consistent, in how they treat me as a long time customer. More

by OLIVERPHYLLIS1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Asad El Wir
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Troy Dunn
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Jan 06, 2025 -

Crest INFINITI responded

Thank you for your kind words. We apreciate you!

January 05, 2025

Always a great experience, esp with Tony brown! ! Takes care of me every time! I appreciate him so much More

by SABRAHAM24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tony brown
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Jan 08, 2025 -

Crest INFINITI responded

Thank you for your fantastic review! We’re thrilled to hear that you always have a great experience, especially with Tony. He truly embodies our commitment to excellent customer service, and we’re glad to know he takes great care of you. Your appreciation means a lot to us, and we look forward to continuing to provide you with exceptional service in the future. If you need anything else, please don’t hesitate to reach out!

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