Crest INFINITI

My visit to Crest began as just trip to view a new 2010 G37. I contacted the dealer and spoke with Talon Kuhns. Because I was in route to the dealership I wanted to be sure and not waste my time so I G37. I contacted the dealer and spoke with Talon Kuhns. Because I was in route to the dealership I wanted to be sure and not waste my time so I asked Talon if they had a specific color and model G37 to assure that I could see exactly what I'd planned to purchase. Talon assured me that they had the vehicle and he would be waiting when I arrived. When my wife and I arrived I walked into the dealership and immediately asked to see the vehicle that Talon had just told me they had and was told, "oh we just sold it, but I always like to allow my customers the opportunity to see other options just in case they may change their mind." At this point, I should have taken the clue to walk away. However, I decided to walk out to the lot and view other G37's. While looking at the others, I asked Talon if I could just see the vehicle that was just sold to at least see what it looked like. I was told that it was already gone. So in a matter of 20 to 30 min the vehicle went from being there on the lot to totally purchased and delivered. While I must say that Talon is a nice guy as well as very informative and knowledegable of the product. His ability to be deceptive shouldn't be overlooked. Fast forward a bit -- somehow I allowed my better judgment to be overruled and was pulled by Talon's abilities. He told me that Crest would have the vehicle that I wanted coming in a few days and he'd like to earn my business. Fortunately for me, I'd already worked out a deal with the Sewell Infiniti which gave me a little negotiating power because Talon first told me with the special financing options by Infiniti, he would have to sell me the vehicle at MSRP. I disclosed my deal with Sewell and somehow Talon decided that Crest would definitely be able to match the deal. Because my residence is closer to Crest Infiniti than to Sewell, I decided to give consideration to this deal. I later received a call from Talon stating that Crest had received my vehicle of choice earlier than expected and I need to come in and work out the deal. To expedite time I decided to go ahead and get pre-approved for financing and to retrieve all details of numbers before I got to the dealership. I asked Talon if all was in order and he assured me it was. When I got to the dealership I immediately asked for the numbers. When I looked at the numbers, there were additional charges which when added totaled about $1000.00 extra. I asked Talon for an explanation of these fees of which some he stated, "I don't know what that is". Needless to say, I began to feel as if I was deceived and decided to just walk away. I received a call from the Sales Manager Duncan McFale who asked why I left. I told him about the extra charges and he began to explain that those charges reflected a combination of additional options that were on the vehicle when it came in and title and license fees. I felt a little better about them but something in my heart wouldn't told me I still needed to walk away from Crest and do business with Sewell. Even though Sewell is a bit further away from where we live, we decided to go ahead and do business with Sewell. The experience was amazing. Not only did they honor the numbers that we'd discussed previously but the extra options that Crest itemized and chose to represent as additional costs were also on the vehicle that we purchased at Sewell and they never said a word about them. Now That's Service! It's one thing to be nice and represent yourself as a full disclosure dealership. But it's another to have integrity to not manipulate and deceive your customers to appear as if you've simply kept your word when really you've only found another way to inflate your profit. The choice is up to you, but be careful about the subtle deception that lies beneath the accolades. More

Purchased an Infiniti EX35 on 8/19/2010. It took me only about 2 hrs to complete a test drive of the vehnicle and to agree on a Purchase Price. Ask for Talon Kuhns. He's very informative and will not pr about 2 hrs to complete a test drive of the vehnicle and to agree on a Purchase Price. Ask for Talon Kuhns. He's very informative and will not pressure you into anything. Price neogitation only took about 15 minutes. More

Crest Infiniti in Plano was an amazing experience from the moment I walked in. Everyone was so attentive and polite. My husband and I felt very important. We were offered coffee, water, soft drinks and co the moment I walked in. Everyone was so attentive and polite. My husband and I felt very important. We were offered coffee, water, soft drinks and cookies.. it was just unbelievable how nice everyone was. Our salesman Talon Kuhns went over and beyond his call of duty to make sure we were happy.Sure enough we drove off in our new G37CP...It is everything and more that Talon told us it was. Beautiful Car and fun to drive.....I loved my experience at Crest Infiniti. I am highly confident that I will be back to do business with them in the future. Thanks to everyone at Crest. Judy Ricketts in Arlington, Texas More

I had a great experience at Crest Infiniti and would certainly recommend them to others. I never felt rushed or pressured into making a purchase and my Sales Rep., Talon went above and beyond to make s certainly recommend them to others. I never felt rushed or pressured into making a purchase and my Sales Rep., Talon went above and beyond to make sure that I received the deal I was looking for. In the end, there were no hidden fees or charges and I was able to purchase the exact car I was looking for at the exact price point I was looking to end up at. More

My husband and I decided to visit Infiniti on a whim one Saturday to look at the EX35. I thought I had my mind made up to buy an Audi Q5. As soon as we got out of car, Talon was right there to greet us. Rig Saturday to look at the EX35. I thought I had my mind made up to buy an Audi Q5. As soon as we got out of car, Talon was right there to greet us. Right away, he made us feel at home and was eager to show us the EX. After taking the car for a test drive, we absolutely loved it and decided to get it. Talon and Shaun worked very hard to get us the best deal and we very happy with our purchase. The crew at Crest exuded professionalism, great customer service and I will continue to buy my vehicles from Crest Infiniti! Talon is a great asset to the company; his knowledge of the vehicles, overall enthusiasm and customer service made my husband and I very happy with our decision. Thank you Shaun, Kevin and Myles for all your assistance and helping making our experience at Crest a great one! More

This was my sixth purchase from Crest Infiniti. They appreciate customer loyalty and reward you for that loyalty. Their staff is well-trained and attentive to your needs. I would definitely send frien appreciate customer loyalty and reward you for that loyalty. Their staff is well-trained and attentive to your needs. I would definitely send friends and family to any of the Crest family of dealerships. More

Talon not only worked with me to get me a great deal - he even went above and beyond to find the car I wanted that wasn't on his lot. In one day he located the car that had all the features I wanted and had even went above and beyond to find the car I wanted that wasn't on his lot. In one day he located the car that had all the features I wanted and had it delivered to his dealership where he made the actual purchasing process as easy as it could be. He is very knowledgeable of all the cars he shows and takes you on the best test drive of your life!!! I would highly recommend visiting with him if you're interested in a great car for a great price!!!! I love my 2010 G37!!!! More

Buying a new car is typically not a pleasant experience and I personally dread it. I went into Crest only to look and ended up in a new QX56. I was most impressed with Tux's professionalism and willingnes and I personally dread it. I went into Crest only to look and ended up in a new QX56. I was most impressed with Tux's professionalism and willingness to work with me! This was an excellent experience and I highly recommend working with Tux. More

Talon Kuhns...Very professional guy..my experience has been the best in all the years I have been in the market for new vehicles. i will be recommending my sales guy to all my friends and collegues..kodos been the best in all the years I have been in the market for new vehicles. i will be recommending my sales guy to all my friends and collegues..kodos to you Talon.GREAT JOB!! all the way to and thru the delivery process on my New 2011 QX56.. More

Talon Kuhns was absolutely the best salesman I have ever bought a car! Talon was excellent! He showed me extreme courtesy and was very knowledgable about the vehicle’s features. He made the negotiation e bought a car! Talon was excellent! He showed me extreme courtesy and was very knowledgable about the vehicle’s features. He made the negotiation experience less painful. He truly worked his magic in getting me into a dream vehicle. I felt like he listened to my specific needs and performed way beyond any salesman that I’ve ever met. He made me feel like a special customer and that he was working for me. I am in absolute heaven driving my new EX. It handles like a dream. The Bose stereo sounds awesome! Overall the Crest team worked hard to get me in the car with reasonable payments to fit my budget. Crest made the start to delivery a true pleasure. The best dealership overall experience. I truly look forward to many years of driving pleasure and with the follow-up excellent service that I foresee. I would highly recommend Talon and Crest Infiniti. More