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Crest INFINITI

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,252 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care. As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area. If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars. On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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6100 State Hwy 121

Frisco, TX

75034

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Showing 1,252 reviews

January 22, 2025

Blake Jenkins makes your dealership special. He is the best when it comes to service. He will keep me coming back. Regards John Sexton More

by jrsrep
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Jenkins
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Jan 23, 2025 -

Crest INFINITI responded

We are truly grateful for your wonderful feedback about Blake Jenkins. Blake's exceptional service and dedication are key reasons why our customers continue to choose us. We're honored that Blake has made such a positive impression and that he plays such an important role in our customer experience. Thank you for taking the time to recognize Blake's outstanding work and for your loyalty to our dealership.

January 22, 2025

Very friendly and helpful. Answers all my questions. Prebooks appts for future. Glad to use them. More

by BROWNMELISSA82
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Hernandez is great to work with. So is Dustan. is Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are delighted to hear about your positive experience with our team! Your appreciation for our friendly service, willingness to answer your questions, and proactive approach to scheduling future appointments reflects our commitment to exceptional customer care. We strive to make every interaction helpful, convenient, and personalized. Thank you for choosing our dealership and for sharing your satisfaction.

January 22, 2025

Been coming here for years and four car leases later, I an still coming back. Whether for standard or custom work like powder coating rims or blacking out car details, thy deliver quality. More

by CHRISTIANO.FERRARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tux Browning
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Blake, Troy, Dustin
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Jan 23, 2025 -

Crest INFINITI responded

We are incredibly grateful for your long-standing loyalty and trust. Four car leases demonstrate the consistent quality and service that keep you coming back to our dealership. We take pride in our ability to handle both standard maintenance and custom work like powder coating and detailing, and we're thrilled that we continue to meet your expectations. Thank you for being a valued customer and for sharing your positive experience.

January 21, 2025

Jay was amazing! Everyone was very patient and made sure I was in and out within 2 hours. I was able to explore of the package options and features the QX80 has to of More

by mrsyell1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Andy Beiriger
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jay Onstott
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 22, 2025 -

Crest INFINITI responded

Thank you so much for your fantastic feedback! We're thrilled to hear about your positive experience with Jay and the rest of our team. Ensuring our customers feel supported and informed is always our top priority, and it’s great to know we were able to provide that for you. We’re delighted you had the opportunity to explore the QX80’s features and options and that our team made sure you left feeling confident and satisfied with your purchase. Welcome to the Crest family! We’re excited to be a part of your journey and look forward to providing you with outstanding service for years to come. Congratulations on your new vehicle, and please don’t hesitate to reach out if you ever need anything!

January 21, 2025

I wrote a prior review while upset and didn’t speak to Blake or Nabors .. Once I was able to speak with Blake and Nabors I felt totally ok that they are willing to look at my car again to be sure it wa More

by JENNSG37
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nabors Randall and Blake
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Jan 22, 2025 -

Crest INFINITI responded

Thank you for taking the time to share your updated experience. We’re so glad that Blake and Randy were able to address your concerns and ensure you felt confident in our commitment to providing quality service. It means a lot to us that you’ve trusted us with your vehicle since 2010, and we’re grateful for your loyalty. Your kind words about our team and customer service are truly appreciated, and we’ll continue striving to meet your expectations every time.

January 21, 2025

Superior service as always! Blake and his team always go above and beyond. I will never service my car elsewhere. Their service team is honest, reliable, trustworthy, and effici More

by KHughes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department: Blake Jenkins
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Jan 22, 2025 -

Crest INFINITI responded

Thank you for your glowing review! We’re thrilled to hear that Blake and his team continue to provide you with superior service. It’s wonderful to know you find our team honest, reliable, trustworthy, and efficient. Your loyalty and recommendation mean so much to us, and we look forward to continuing to exceed your expectations every time you visit.

January 20, 2025

Worked to service vehicle despite unusually bad weather. Keep me informed on progress of service. More

by ampm2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Troy Dunn
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Jan 21, 2025 -

Crest INFINITI responded

Thank you for recognizing our team's commitment to customer service, especially during challenging weather conditions. We understand that automotive service doesn't stop when the weather becomes difficult, and our priority is always to support our customers. Your appreciation for our team's dedication and communication is deeply valued. Keeping customers informed about their vehicle's service progress is a critical part of our commitment to transparency and exceptional customer care. Even when faced with unusually bad weather, we strive to maintain our high standards of service and ensure that our customers are well-informed throughout the entire process. Your review confirms that we successfully delivered on these core principles. We appreciate customers like you who recognize the extra effort our team puts forth, and we thank you for taking the time to share your positive experience.

January 20, 2025

I have purchased several Nissan products over the years, this is my first Inifiniti purchase. This was a truly exceptional experience. More

by FriscoRAD
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Richie Naciri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Miles Means
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 21, 2025 -

Crest INFINITI responded

Thank you for sharing your outstanding experience with your first INFINITI purchase! We're thrilled that this transaction stood out as truly exceptional. We take great pride in ensuring that each customer's journey meets the highest standards of service and satisfaction. As a long-time Nissan customer transitioning to INFINITI, we understand the importance of making your first luxury vehicle purchase memorable. We're honored that we were able to create an experience that not only met but exceeded your expectations. We appreciate your loyalty and thank you for choosing our dealership for this significant automotive milestone. We look forward to continuing to serve you with the exceptional quality and care you've come to expect.

January 20, 2025

Saturday understandably busy but this center needs more help. 3 hour wait for flat tire plug. And. It did not last. I’m at discount tire today. My service attendant was fantastic. More

by EJOFIELD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan in service
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Jan 22, 2025 -

Crest INFINITI responded

We apologize for the significant inconvenience you experienced during your service visit, particularly the extended 3-hour wait for a simple flat tire repair and the subsequent unsuccessful repair. While we appreciate that our service attendant was fantastic, the overall experience clearly fell short of the efficient, reliable service we aim to provide. To fully address the issues with your service experience, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the specifics of your service visit and taking appropriate steps to improve our processes. We value your feedback and appreciate you taking the time to share your candid experience. Your input helps us identify areas where we need to enhance our service efficiency and quality. Thank you for bringing these matters to our attention.

January 20, 2025

2500. 90 and still not fixed have to take it back and spend more time Took it to you trusting it would be done right More

by JENNSG37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
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Jan 22, 2025 -

Crest INFINITI responded

We sincerely apologize for the frustrating experience you've encountered with your vehicle repair. We understand the inconvenience and disappointment of returning for additional service after already investing so much in repairs. To ensure this matter receives immediate and thorough attention, we encourage you to contact Jeremi Chapman directly at JChapman@vtaig.com. Jeremi is committed to understanding the specifics of your repair experience and taking decisive action to resolve the outstanding issues. We appreciate you bringing this to our attention. Your feedback is crucial in helping us improve our service quality and accountability. Thank you for your patience and for the opportunity to make this right.

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