Crest INFINITI | Page 134

I worked with Talon Kuhns and Dan Fletcher for sales, and Donny Dixon, and Caleb Brosin for finance and delivery, and Duncan McPhail for overall sales process. I started my process with Talon about 3 months Donny Dixon, and Caleb Brosin for finance and delivery, and Duncan McPhail for overall sales process. I started my process with Talon about 3 months before actual purchase when I learned I will be moving to TX for my job and thought to purchase a 2011 G37 coupe rather than moving my old car. This has been BY FAR THE BEST SALES AND CUSTOMER EXPERIENCE I have ever had. In short, they were all very nice, courteous, professional, honest, up front and no typical sales pressure. They came to pick me and my luggage up at the airport on the day of my move, gave me a loaner vehicle for 3 weeks while my car got delayed by the factory. Please read on for full account of events - I WOULD HIGHLY HIGHLY RECOMMEND CREST TO ANYONE WHO IS LOOKING TO PURCHASE INFINITI IN DFW AREA. I dealt with Talon on details around options, color, prices etc over the phone and email and he was very nice and straight forward from day one without any pressure. When I actually visited TX couple of weeks before my actual move, Talon had to leave early but he made sure that Dan Fletcher was available to talk to me, he also gave Dan all details of our previous conversation and even including my preferred name that I goes by. It was very nice to not have to repeat every single thing I had already discussed. Dan Fletcher is simple the best at what he does. He spent great deal of time explaining various features, finance options, process. We went on a test drive and he explained every single thing I should know about. The vehicle I wanted was not available at time but we also went to lot to see what the color I wanted looked like on an actual vehicle and wheels, options and trims etc. One set back was that, about 4/5 days before my actual move to TX, I learned the delivery of vehicle I want had been delayed by the factory (due to production issues in Japan) by about 3 weeks. This was a huge problem for me since I had already declined an offer from my employer to move my vehicle. Dan and sales director, Duncan McPhail were extremely understanding of the my inconvenience, and offered me a loaner service car EX35 until my vehicle arrives. THIS DID NOT COST ME A SINGLE TIME - THEY EVEN PAID TOLLS FOR ME FOR THE TIME I DROVE. Not only that, they even include few accessories (wheels locks, splash guards and all season mats) at no extra cost to make up for inconvenience. Not only that, Dan Fletcher actually came to pick me up at the airport with loads of luggage and took me back to the dealership where they had the loaner car ready and waiting and all paperwork good to go. This is the nicest thing they did and I normally don't expect my dealership to come pick me up at airport. On the day of actual purchase, it took a couple of hours to complete finance paperwork, delivery of vehicle etc. Oh, and price of vehicle had also gone down for my particular discount program - I would've bought the car even though they didn't tell me about this difference since I was already committed. I appreciate their honesty and this price reduction made up for the delay as well :). Donny Dixon did the delivery of vehicle. He was extremely nice and helpful in explaining every single feature of the car. He set up my GPS preferences, set up my blue tooth phones for work and personal and customized my settings and seating setups for me. I have also gotten follow up calls just to see how the car is going and if I had any questions. Caleb Brosin handled the finance and paperwork. He was also very courteous, and explained every single paper I was signing. I did not feel pressured at all in purchasing any extra options when he explained them all to me. I could not have had any better experience that this. It was simply beyond pleasant. Everything was what I expected or even better. And believe me, I explored other options too such as purchasing car from MD and move to TX and also Sewell Infiniti by Dallas Love Field (where they set up an appointment and sales rep didn't show up while I waited there for an hour). More

My experience at Crest was the best experience I've ever had with any customer service related purchase due to one reason, Talon Kuhns. He was pleasent, knowledgable, and most importantly, I did not feel p had with any customer service related purchase due to one reason, Talon Kuhns. He was pleasent, knowledgable, and most importantly, I did not feel pressured. Talon explained thoroughly every detail and I was completely satisfied with my purchase and more satisfied with the service Talon provided. I will recommend Crest to all my friends, family and co-workers. I can see why Crest is on the map as the number one dealer in the nation. Simply put they hire qualified and knowledgable sales managers like Talon Kuhns. A big High-Five to you Talon and Crest Cars!! Jeremy Taylor More

THANKS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!, for such an EXCELLENT EXPERIENCE, from start to finish on our purchase of the Q......We've never had such an experience in all of our car purcha !!!!, for such an EXCELLENT EXPERIENCE, from start to finish on our purchase of the Q......We've never had such an experience in all of our car purchases combined, and you've taken Car Salesmanship to the next level!!! We had nothing but EXCELLENT support from you, Duncan, Myles, Eric and Kevin, and I will speak volumes of the overall experience in the upcoming surveys..... Our rating was given because of the attention you and the team paid to us, the detail of our purchase, not having to run back and forth trying to settle on pricing, etc.... We feel we got an excellent value for the price and service, which is why we are "Repeat Customers." Again, both Yvonne and I are extremely pleased with the experience you and the team showed us in our purchase today. More

Very pleasant experience. Low pressure, no games, no thousand trips to the finance office, just the kind of respectful and easy process you expect from a luxury dealership. Talon was outstanding, highl thousand trips to the finance office, just the kind of respectful and easy process you expect from a luxury dealership. Talon was outstanding, highly recommended, as were both of the finance guys. When they didn't have the exact car we wanted on the lot, we were given a similar loaner until the our car arrived, no hassles, questions or restrictions. More

You see the TV commercials where people are very happy and talk about what a wonderful experience they had when they bought their cars at _________ Dealership. Well if you want to experience that TV comm and talk about what a wonderful experience they had when they bought their cars at _________ Dealership. Well if you want to experience that TV commercial in real life you need to go and see Talon Kuhns at Crest Infiniti in Plano, TX. I am a hard person to deal with plus I work a difficult schedule where I am on shift for 24 hours at a time. I already had my mind made up on a particular car and was ready to place my order that week until I talked to Talon. He took all of the information about the car I was driving at that time, gave me options and was able to accommodate what I was looking for all over the telephone. When I arrived at Crest I can honestly as I was in and out quickly. Most of the deal was done over the telephone. I cannot praise him enough. Talon is very knowledgeable, caring and truthful, which is a very hard trait to find in a car salesman. Talon and the staff at Crest Infiniti exude the true meaning of excellence in customer service. Not only do they exude excellence, they try to surpass and raise the bar with each interaction. Thank you so much Talon for my beautiful car. I truly appreciate my experience at your dealership. Lola More

Crest Infiniti is the Bellagio of car buying experiences. You can buy a luxury vehicle from anywhere but you will never find a dealership that will be as smart and committed to caring for your investment as You can buy a luxury vehicle from anywhere but you will never find a dealership that will be as smart and committed to caring for your investment as Crest Infiniti. From the monthly Crest Courier which covers you and your car’s wellbeing to warm cookies and tea while you wait for an oil change, the automotive gem excels in cultivating a partnership with customers and punctuating the life of the relationship with intelligent attention to detail reflective of their elite standards. If you’re going to buy a big dollar car it shouldn’t be without this level of sophistication. More

We were in the market for a new car after totaling our new Mercedes. From start to finish BY FAR the best car buying experience yet! We were looking at several different cars when I noticed the Infiniti E new Mercedes. From start to finish BY FAR the best car buying experience yet! We were looking at several different cars when I noticed the Infiniti Ex-35 and though I'd email 3 dealers to get info & specs for the car. Tux literally responded with in minutes, and a car we were even thinking of, after his extensive knowledge, and test drive & not pushy AT ALL attitude it bumped the car to the top of the list. The car truly can sell itself, but Tux sold their customer service as their 1st priority which seemed genuine & sincere. So we bought the car GrEaT deal, and after deal was closed & done, I have had a few "blond questions" for him & he got back to bs within minutes. From Tux, the manager, the introduction to your new cat all around AMAZING EXPERIENCE to say the least! We will always be a part of the Tux & Crest family from here on out!!! Thank You CREST! Thank You TUX :) More

I have been in market for 3 months and couldnot find the right car at the right price. I went to crest infiniti preowned, liked a 2007 honda accord black color and tried to get the car. I was helped by my right car at the right price. I went to crest infiniti preowned, liked a 2007 honda accord black color and tried to get the car. I was helped by my sales person immensely, he practically bought the car for me. His help has made me acrest buyer for life(if they dont change). His outstanding nature could be seen wiht one example, after 15 days of buying the car i ran into a small problem, i had to just call him once and he asked me to go to infinit service and they will take care of the problem tomorrow and will provide me with a loaner while they get the car fixed. Amazing customer service and great people...100 stars to all and 100 stars to crest More

These 2 gentlemen were amazing! We cannot praise them enough! They were attentive, knowledgeable,polite and caring! We felt blessed to work with them both! THANKS, Infiniti for such GREAT employees! We W enough! They were attentive, knowledgeable,polite and caring! We felt blessed to work with them both! THANKS, Infiniti for such GREAT employees! We WILL recommend you ALL! Blessings, Debbie Phillips (and Larry) More

We were very impressed with Crest and especillay Talon Kuhns. He was not your typical car salesman, like the one that we all dread dealing with. He was amazing and there was absolutely no pressure to bu Kuhns. He was not your typical car salesman, like the one that we all dread dealing with. He was amazing and there was absolutely no pressure to buy right now, He gave us the space and let us make up our minds on our own to make this purchase. He has a very calming attitude and was extreemly personable. We have bought many cars througout the years and by far our best experience was with Talon. We went from a BMW 3 series to an Infinty and there is no question hands down the infinity is much better. It is more user friendly than the BMW with the back up camera, the placemnts of the cup holders, sunglass holder etc. It also has a much superior bluetooth system. The handling of the car is alot more fun than the BMW as well. We are very happy with pur purchase and will recommend anyone that we come in contact with to Crest and to Talon. More