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Crest INFINITI
Frisco, TX
1,373 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated ...
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Today:Open today 9:00 AM - 8:00 PM
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Finance Experience
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Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,373 reviews
March 26, 2015
The first and last time on both accounts. Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recent Date:03/26/2015 6:18 PM (GMT-06:00) To: Lisa Silver Subject: The first and last time on both accounts. My name is Lisa Silver. I recently visited your facility due to having a couple of service issues that needed to be addressed. With that said, customer service should be your number one area of importance because if it were not for your customers you would not have a job. I have never submitted a complaint in my entire life but I could not let this one pass. The whole experience was a circus. This all started when I called Infiniti to request service for a lost key. I spoke with Jordan, and he was very professional. He referred me to a towing company that you are licensed with, helping to get the show on the road. At 9:00 a.m. on Wednesday, March 26th I contacted Jordan Towing who said that they would be there within the hour. I waited an hour and a half and they still had yet to arrive. I immediately contacted them to find out what the problem was and I was told that “It would be another hour.” I have a full time job so trying to schedule my day into getting the situation resolved is no easy task. I have phone records to prove the amount of time that I had to go back and forth with this dealership. First of all, I was never contacted by anyone letting me know that my car had arrived on site. I had to call and find out if it was there. Each and every time that I called to check the status on my car I was referred to Troy Dunn’s voicemail. I left a message about ten times for him to return my call. The previous day when the car was towed in I spoke with him over the phone. He said that they were busy and that he was going to try to have it ready Wednesday night, but if not then definitely first thing Thursday morning. Thursday morning I called to get the status but he was on the phone and once again did not bother to call me back. So I would wait around for his call and end up having to call Crest again to check up on the status of my car. Around 11:00 p.m. Tony got back with me stating that they key was on back order and that he would have to send someone out to search for another key. Around 2:30 p.m. I received the Infiniti “Know your vehicle fitness inspection and treatment plan through e-mail. I called to speak with Troy Dunn once again and he was unavailable. I don’t know what all was supposed to be done to my vehicle because no one explained this to me. All that I do know is that there are a bunch of fail’s, cautions yellow and red failed tasks that were never once addressed with me. At the bottom of the invoice there is an estimated total of $1,292.72 with only approved $592.11. I sure hope that this is not something detrimental to the car because I was never explained what needed to be done. I called the service desk once again after receiving this e-mail and they said “Your car is ready.” So, my husband and I hopped in the car to Crest. When I went to the cashier I paid for the services and he said “Hold on. I need Tony to go over this with you.” A couple of minutes later he said “Tony’s on the phone. Do you want to just sign this?” I said “fine.” I got in my car and left. I am about a mile back home and I get a voicemail from Tony stating that my car is ready to be picked up. Really? I was in the car almost home. This level of customer service is absolutely unacceptable. So in turn, this is the first time that I have ever made a complaint and hopefully will be last. I definitely know that I will be taking my business elsewhere from now on and you have Tony Dunn to thank for that. Thanks for Your Time, Lisa Silver More
by leesa52
Employees Worked With
Troy Dunn
March 25, 2015
"Great experience when purchasing a used QX56" I enjoyed a pleasant experience when I purchased a used QX56 at Crest Infiniti because of the excellent service DJ Johnson provided me. DJ worke I enjoyed a pleasant experience when I purchased a used QX56 at Crest Infiniti because of the excellent service DJ Johnson provided me. DJ worked very diligently to assure all of my needs were met and he attended to every detail. I would highly recommend Mr. Johnson as a sales consultant if you are in the market for a new or used Infiniti. I really liked the way he stayed in touch. Several emails, phone calls, a real dedication to detail. Thanks D.J. Tim E. Haney Arlington, TX More
by Tim
Employees Worked With
D.J was so dynamic in the process I can't remember anyone else's name. Sorry guys. , DJ Johnson
March 24, 2015
Great experience when purchasing a new QX80 We enjoyed a pleasant experience when we purchased a new QX80 at Crest Infiniti because of the excellent service DJ Johnson provided us. DJ worked ver We enjoyed a pleasant experience when we purchased a new QX80 at Crest Infiniti because of the excellent service DJ Johnson provided us. DJ worked very diligently to assure all of our needs were met and he attended to all on the major and minor details. We would highly recommend Mr. Johnson as a sales consultant if you are in the market for a new Infiniti. John and Linda Beavers McKinney, TX More
by jibeavers
Employees Worked With
DJ Johnson, Donney Dixon, DJ Johnson
March 18, 2015
Trust Goes a LONG Way Working with DJ was an “AMAZING” experience. He was very professional, upfront, and he did what he said and he made it happen. Driving 7 hours to purc Working with DJ was an “AMAZING” experience. He was very professional, upfront, and he did what he said and he made it happen. Driving 7 hours to purchase a vehicle to me says “Major Trust”. He was VERY tall!!! LOL He greeted us with a welcoming smile and listened intently to the requirements; his inviting personality was only the beginning. He took the necessary time with us to show the vehicle, point out the all the features we had mentioned previously and even helped us on further decisions ultimately assembling a vehicle with all our essential desires. Normally this type of process/purchase is a LLOOONNNGGGggg drawn out procedure, but DJ prepared everything in advance allowing us to spend a minimal amount of time and not having us just seat around spinning our wheels. If you haven’t met the staff at Crest Infiniti you are truly missing an incredible opportunity. In all the years of purchasing cars, Crest is the ONLY dealership I’ve ever been to where longevity is an understatement. I previously purchased a vehicle from Dan Fletcher just a few years ago at Crest Infinity and to see he is still with the company is refreshing. Not only is he still with the company he is actually in the finance side now which shows growth in Crest and advancement for their personnel. Dan actually was the person who went over all the new paperwork with me for my new vehicle. The entire team DJ, Josh Brosin, Dan Fletcher, Donny, and Khalid Kharam were GREAT!!! It’s like we have another family to come home to, whenever we are in Texas. I look forward to working with Crest Infinity again in the future, ultimately seeing our extended family again soon. :-) Many Blessing to the Crest Infinity Family you are Gold in my book!!!! More
by Little Red Ridinghood
Employees Worked With
DJ, Josh Brosin, Dan Fletcher, Donny, and Khalid Kharam , DJ Johnson
March 01, 2015
Awesome Experience - Great job DJ "DJ Johnson was super professional and I truly enjoyed my car buying experience with DJ along with the Crest Infiniti Team. He was diligent with his f "DJ Johnson was super professional and I truly enjoyed my car buying experience with DJ along with the Crest Infiniti Team. He was diligent with his follow up and very personable. This is my 2nd Infiniti purchase and excited to have the new 2015 Q70L. More
by MWagner
Employees Worked With
DJ Johnson, DJ Johnson
February 23, 2015
No Pressue- Great Experience!! This was our 1st purchase of a new Infiniti. Our salesman DJ Johnson was very patient with my husband & I as we were trying to decide between an Infin This was our 1st purchase of a new Infiniti. Our salesman DJ Johnson was very patient with my husband & I as we were trying to decide between an Infiniti SUV or a car. After test driving a few vehicles we purchased the Q70L. DJ's Infiniti knowledge and professional customer service was top notch! The whole experience from sales to the finance dept. at Crest was non-pressure, we highly recommend this dealership for your next purchase. More
by TDavis
Employees Worked With
Josh B., DJ Johnson
February 15, 2015
Easy to work with and service continues after the sale Crest was very easy to work with. Brit and the management/finance team at Crest ensured there was a smile on my face with each interaction. More impo Crest was very easy to work with. Brit and the management/finance team at Crest ensured there was a smile on my face with each interaction. More importantly in my mind, I have had great service after the sale ... Brit personally checking in and Donny Dixon walking me though any questions I have had on the cars features. More
by Kimber
Employees Worked With
Brit Eaves, Donny Dixon
February 08, 2015
GREAT SERVICE PROVIDED BY DJ JOHNSON OF CREST!!! I am currently on my third Infiniti! The second two purchased from Crest! I recently received a call from DJ Johnson asking me to call him about swap I am currently on my third Infiniti! The second two purchased from Crest! I recently received a call from DJ Johnson asking me to call him about swapping my 2013 G-37 for another Infiniti without a down payment and same price. Because of previous dishonest sales tactics at other dealerships over the years, I was immediately skeptical and didn't return DJ's call. He called and left another message, and I thought I will at least entertain the idea. On my way to dealership, I really prayed about making the right decision, because this year I am concentrating on my financing and making the right financial choices. And little did I know, DJ would also be a man of Faith. He noticed the Christian radio station I was listening to on the way over to the dealership and asked if I was a believer. And he wasn't just trying to take advantage of my beliefs. He told me his story and sent me a link for daily readings. So I knew he wasn't just trying to make a sell. He already had options for me to select from, and I was surprised when it was a new model! I love the color and DJ was phenomenal! I am a lifelong customer! More
by clblanton@aol.com
Employees Worked With
DJ JOHNSON, DJ Johnson
February 01, 2015
Loyal customer with Crest Infiniti!! This was my 4th experience dealing with Crest Infiniti and couldn't have asked for better customer service! Looking forward to coming back for years This was my 4th experience dealing with Crest Infiniti and couldn't have asked for better customer service! Looking forward to coming back for years to come and getting to work with DJ Johnson and Dan Fletcher!! More
by tankatbar
Employees Worked With
DJ Johnson, Dan Fletcher, DJ Johnson
February 01, 2015
DJ ensures Customer Satisfaction is his TOP Priority!!! DJ is the reason Crest Infiniti's reputation for Customer Satisfaction will remain UN-tarnished! I've been in the US Navy for over 20 years so a pers DJ is the reason Crest Infiniti's reputation for Customer Satisfaction will remain UN-tarnished! I've been in the US Navy for over 20 years so a person's word goes a long way. DJ went out of his way to stand by not only his promises but uphold the integrity of Crest. He took a potentially bad experience that would have caused me to never go into another Infiniti dealership and turned that into a business to consumer relationship that will last my lifetime. Rest assured that any Active or Retired Chief Petty Officer of the US Navy or any Service for that matter that Crest won't just tell you "We appreciate your Service" they show it!!! More
by DRAbro
Employees Worked With
Duncan McPhail, DJ Johnson
