Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crest INFINITI
Frisco, TX
1,413 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated ...
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 1,413 reviews
August 02, 2016
Amazing experience From beginning to end, Kegan Lewless provided spectacular experience from ordering the car to delivery. We had consistent communication from the day t From beginning to end, Kegan Lewless provided spectacular experience from ordering the car to delivery. We had consistent communication from the day the car was ordered and also ensured the car that was ordered is exactly what I want. More
by gohak
Employees Worked With
Kegan Lewless
August 02, 2016
Excellent facility and engaging employees I was surprised at the ease with which i was able to buy a used vehicle. DJ was very courteous and patient. He took all questions seriously and we I was surprised at the ease with which i was able to buy a used vehicle. DJ was very courteous and patient. He took all questions seriously and went to great lengths to provide answers. More
by Varry
Employees Worked With
DJ Johnson
August 01, 2016
Great Experience DJ was great to work with from start to finish. He followed up on a late evening price quote request within minutes. His consistent communication be DJ was great to work with from start to finish. He followed up on a late evening price quote request within minutes. His consistent communication before, during, and after the sale was exemplary. He offered his expertise without being pushy. We landed on a deal that worked for everyone. If and when I purchase another Infiniti QX80 from Crest, I will be working with DJ again. More
by QX80believer
Employees Worked With
DJ Johnson
July 31, 2016
Chris - Service Manager Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service departmen Chris Nevins went above and beyond to help me on Wednesday evening (after hours). I had run over a nail (unbeknownst to me) and the service department put a plug in my tire so that I could make it home. I thank everyone that helped me. More
by P Sims
Employees Worked With
Chris Nevins
July 24, 2016
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service t This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and maintenance for my two cars. I'm the customer that goes in and generally doesn't "bat an eye" at approving their recommended maintenance. After my experience this morning, which was generally similar to my other experiences at Crest, I will never return. I had a 9:30 appointment and provided specifics as to what services I wanted performed. Went in and apparently the service advisor assigned to me was no longer there. I waited for 15 minutes by my car in the heat of the drive thru. As usual, there were several people that asked me if I needed help but apparently none were empowered or interested in helping me. I went inside and noticed a few minutes later that they had taken it back to shop. I'm waiting 2 hours for a lousy oil change, and decide to check status. 30 minutes later a guy comes out to check me in for service. Unbelievable! Each time I go there I have some glitch or issue that they drop the ball on that costs me time and inconvenience. Their check in process is atrocious. This is a beautiful facility, but I don't go there to eat or practice my putting. You guys consistently don't get it. Sewell Infiniti if you're listening I'm so sorry for ever leaving you. I will drive the extra 20 miles to go to Sewell Infiniti for my car purchases and repairs in the future. More
by John B
Employees Worked With
None of the above
July 23, 2016
Fabulous Service DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and n DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and needing to drive to Houston that evening to see family I hadn't seen in years so I needed processing to be quick. Besides DJ being a super nice person through the entire process and also a Veteran he had all the paperwork with Two bottles of water waiting for my journey. They educated me on all the bells and whistles the car had to offer and off I went in time to have dinner using the back massage and XM radio all the way! DJ was courteous, efficient and polished. I would highly recommend this brand new dealership and DJ!! He won't let you down! More
by Satisfied customer
Employees Worked With
DJ Johnson
July 22, 2016
Purchased new 2016 QX80 & love it! Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a muc Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a much more professional & pleasant experience. DJ & Earnest were both a pleasure to work with. More
by Shellyfinallyboughtthecar
Employees Worked With
DJ Johnson
July 22, 2016
Great Employee DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I repli DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I replied I had not. He stated he walk with me to the dealership next door, introduced me and my family to another wonderful salesman, Chris. We were able to quickly find a vehicle I love. I would definitely recommend this dealership to anyone that is looking to purchase a vehicle without a lot of hassle. One impressive thing about DJ is that even though I did not buy an Infiniti where he was at, he was willing to go the extra mile to help me find a vehicle that worked for me and my family. More
by flight nurse
Employees Worked With
Mya was also wonderful, DJ Johnson
July 19, 2016
Best experience ever Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj he's the best sales person there More
by Lily
Employees Worked With
DJ Johnson
July 01, 2016
Great Service! My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction a very smooth one. He did a great job of explaining all of the options that were available to us. More
by Eaglesx2
Employees Worked With
DJ Johnson
