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Crest INFINITI
Frisco, TX
1,299 Reviews
Since we first opened our doors 25 years ago, Crest INFINITI has earned a strong reputation as a top-notch Frisco and Dallas surrounding area INFINITI dealer. Dedicated to providing our customers with true value and unparalleled customer service, Crest INFINITI has become one of the leading Texas INFINITI dealerships. Quite simply, we are committed to making sure each and every customer is treated with the highest level of respect and courtesy. At Crest INFINITI, we consider our customers to be our family, and as such, we strive to provide the utmost in customer care.
As a respected Texas INFINITI dealer, we believe our success is credited to not only our focus on the customer, but also to our focus on community. As long time members of the greater Dallas community, Crest INFINITI looks to help better our local neighborhoods through involvement in several prominent organizations, such as the American Heart Association, Emmitt Smith Charities and the Wounded Warrior Foundation. We also help sponsor the annual Smiles Charity Concert that raises funds to go toward building homes for lower income families in the Dallas area.
If you're in the market for either new or used INFINITI cars, you'll find a wide selection of the best INFINITI inventory at Crest INFINITI . Our impressive collection of new INFINITI cars for sale in Frisco include many popular models like the 2017 INFINITI Q70 and the 2017 INFINITI QX80. We also host a wide-ranging assortment of used INFINITI cars for sale near Dallas that offer excellent savings on some of the most sought after INFINITI models. Also be sure to look into the many INFINITI financing options offered on our stock of new INFINITI cars.
On top of our incredible inventory, Crest INFINITI also boasts a state-of-the-art auto repair shop. If you're looking for quality car repair near Dallas, our factory-trained service technicians are here to provide our customers with quick and efficient service or repair work. While you're here, stop by our dedicate
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:30 AM - 8:00 PM
Tuesday 8:30 AM - 8:00 PM
Wednesday 8:30 AM - 8:00 PM
Thursday 8:30 AM - 8:00 PM
Friday 8:30 AM - 8:00 PM
Saturday 9:00 AM - 8:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 1,299 reviews
July 24, 2016
Beautiful facility but customer service is atrocious. This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service t This review is focused on Crest's Service Department. I bought my two Infiniti's from Sewell in Houston, and had been receiving excellent service there until I moved to Dallas a couple years ago. I initially brought them to Sewell's Dallas dealership where I also received excellent service. About a year ago, I started bringing my Infiniti to Crest for service since they were closer to home. Over the past year, I've spent approximately $4,000 at Crest in routine repair and maintenance for my two cars. I'm the customer that goes in and generally doesn't "bat an eye" at approving their recommended maintenance. After my experience this morning, which was generally similar to my other experiences at Crest, I will never return. I had a 9:30 appointment and provided specifics as to what services I wanted performed. Went in and apparently the service advisor assigned to me was no longer there. I waited for 15 minutes by my car in the heat of the drive thru. As usual, there were several people that asked me if I needed help but apparently none were empowered or interested in helping me. I went inside and noticed a few minutes later that they had taken it back to shop. I'm waiting 2 hours for a lousy oil change, and decide to check status. 30 minutes later a guy comes out to check me in for service. Unbelievable! Each time I go there I have some glitch or issue that they drop the ball on that costs me time and inconvenience. Their check in process is atrocious. This is a beautiful facility, but I don't go there to eat or practice my putting. You guys consistently don't get it. Sewell Infiniti if you're listening I'm so sorry for ever leaving you. I will drive the extra 20 miles to go to Sewell Infiniti for my car purchases and repairs in the future. More
by John B
Employees Worked With
None of the above
July 23, 2016
Fabulous Service DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and n DJ picked me up at the airport and drove me to the dealership to pick up a Cadillac Escalade that we ordered through him. I was taking delivery and needing to drive to Houston that evening to see family I hadn't seen in years so I needed processing to be quick. Besides DJ being a super nice person through the entire process and also a Veteran he had all the paperwork with Two bottles of water waiting for my journey. They educated me on all the bells and whistles the car had to offer and off I went in time to have dinner using the back massage and XM radio all the way! DJ was courteous, efficient and polished. I would highly recommend this brand new dealership and DJ!! He won't let you down! More
by Satisfied customer
Employees Worked With
DJ Johnson
July 22, 2016
Purchased new 2016 QX80 & love it! Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a muc Very nice guy & very professional. Appreciated his help. Purchased a 2016 Escalade from Creat last year & must say the Infinity Dealership was a much more professional & pleasant experience. DJ & Earnest were both a pleasure to work with. More
by Shellyfinallyboughtthecar
Employees Worked With
DJ Johnson
July 22, 2016
Great Employee DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I repli DJ is a very professional, patient, knowledgeable salesman. When I decided not to purchase an Infiniti - he ask if I had considered Cadillac - I replied I had not. He stated he walk with me to the dealership next door, introduced me and my family to another wonderful salesman, Chris. We were able to quickly find a vehicle I love. I would definitely recommend this dealership to anyone that is looking to purchase a vehicle without a lot of hassle. One impressive thing about DJ is that even though I did not buy an Infiniti where he was at, he was willing to go the extra mile to help me find a vehicle that worked for me and my family. More
by flight nurse
Employees Worked With
Mya was also wonderful, DJ Johnson
July 19, 2016
Best experience ever Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj was super nice, very professional he made my experience of purchase a new car the best I recommend this dealership to everyone especially contact Dj he's the best sales person there More
by Lily
Employees Worked With
DJ Johnson
July 01, 2016
Great Service! My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction My wife and I had a wonderful experience at Crest Infiniti. Everyone provided great customer service, especially DJ Johnson. DJ made our transaction a very smooth one. He did a great job of explaining all of the options that were available to us. More
by Eaglesx2
Employees Worked With
DJ Johnson
June 29, 2016
The world needs more like DJ Johnson! Our experience with Crest Infiniti was a wonderful experience due to the outstanding service portrayed by DJ Johnson. He was extremely knowledgable a Our experience with Crest Infiniti was a wonderful experience due to the outstanding service portrayed by DJ Johnson. He was extremely knowledgable and personable. DJ did not give us some "smooth" sales speech, rather he spoke to us logically and intelligently. I appreciate the service DJ gave us and I will send everyone I know to him directly. Thanks DJ for such excellence! More
by Susie Wicker
Employees Worked With
DJ Johnson
June 26, 2016
DJ Johnson---The Very Best in Vehicle Sales Personnel My father was an auto dealer. So, I know most of the tricks of the trade, and a good, great, and ethical salesperson when I see one. DJ Johnson is My father was an auto dealer. So, I know most of the tricks of the trade, and a good, great, and ethical salesperson when I see one. DJ Johnson is one of the finest I have ever met. He was there to meet and address my needs and concerns, not his or the dealerships. He did a superb job. Absolutely first class, top level customer service. Dr. WLS More
by Dr. William L. Smith
Employees Worked With
DJ Johnson
June 25, 2016
Crest is very professional and DJ is excellent! Before my final decision, I have talked with different salesmen among various dealers but finally I have to say DJ is absolutely the best one who will Before my final decision, I have talked with different salesmen among various dealers but finally I have to say DJ is absolutely the best one who will always fight for his client and bring pleasant car purchasing experience to his customer. DJ helped me a lot even during his day-off from work or at very late time in the evening. Instead of pushing, he is always very patient and willing to listen. I would strongly recommend DJ and Crest if someone wants to buy a new Infiniti. More
by Haic5566
Employees Worked With
Duncan McPhail, DJ Johnson
June 24, 2016
Great sales, and finance experience I really went through a great sales and finance experience m, I felt not only were we working together but they were out to find the best deal for my I really went through a great sales and finance experience m, I felt not only were we working together but they were out to find the best deal for my situation. DJ was great and also working with Thanh and Li in finance was an amazing experience to feel that not only was I purchasing a car but they made it feel like they cared about my future experience with Infiniti. More
by Jsianez
Employees Worked With
DJ Johnson, Thanh Nguyen and Li Shau , DJ Johnson
