Crest Cadillac - Service Center

After being a loyal customer for over five years, I will never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days never go back there again! In March, I scheduled to bring in my 2023 Escalade in for repair on a Monday and was told it would be ready in two days. Instead, the technician didn’t even know what parts were needed, ordered the wrong one, and then broke another part that was on backorder. It took them two weeks to finally get my car back to me, and no loaner was ever provided. When confronted the manager Logen’s response was basically, “it is what it is, things go wrong,” showing zero effort to make up for the situation or even a shred of empathy. More

i always have a great experience with servicing my car at this dealership. my service agent is knowledgeable. this dealership. my service agent is knowledgeable. More

Our car sales person, Joseph Young, was very good to us. Although new, he was very knowledgeable. Although new, he was very knowledgeable. More

Continued outstanding service received on this visit. Chase, in the absence of my assigned service manager, Shawn Barron, stepped up and addressed my needs in an extremely prompt and efficient manner. I Chase, in the absence of my assigned service manager, Shawn Barron, stepped up and addressed my needs in an extremely prompt and efficient manner. I was super impressed that Chase knew my name, when I am not regularly assign to his client list! More

Management needs to change. James and Logan need to change their attitude towards customers. Simply rude and careless - don’t do business here. James and Logan need to change their attitude towards customers. Simply rude and careless - don’t do business here. More

My Escalade has been serviced here for all recommended service since I bought it here in 2019. This is the first time it was returned to me dirty. They had it from 7:30 in the morning until 5:30 in the ev service since I bought it here in 2019. This is the first time it was returned to me dirty. They had it from 7:30 in the morning until 5:30 in the evening., and did not clean it inside or out. Very disappointing. More

Awesome as always. Wanted to mention that Logan is incredible. he's represents your company very well. but it never surprises he sets a high standard of service and it' Wanted to mention that Logan is incredible. he's represents your company very well. but it never surprises he sets a high standard of service and it's always been that way to me from him. i hope he gets to see this. More

Zero accountability. Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they hav Dishonest. Lack of communication. Questionable integrity. Contemptuous disdain for customer satisfaction. The service department ghosts once they have your car in their possession. More

The communication was terrible from beginning to end. I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employee I pulled into the service bay and waited for someone to come around and greet me. Not sure how long I waited, but I did see a whole bunch of employees standing around talking. I finally got checked in and was told it would take two hours for an oil change and tire rotation. Seemed long for two quick and easy services. It’s a dealership so I figured that’s why it’s slow. After two hours, I heard no update. I waited by the service desks but my service person was already gone. After standing around five minutes, I finally talked to the service manager. He looked up my name and told me my car was done. Again, no one told me. I have no idea how long it was ready. He told me to pay the cashier and he would get my car. I paid the cashier and went back to the service desk. My car was not ready. After waiting a few more minutes, someone asked about my car. He went to get it. The service manager didn’t do anything like he said he would. I was there about 2.5 hours for something that should take 30 minutes to an hour. Even considering the slowness of dealerships, this was ridiculous. I’m never coming back to Crest to get my car serviced. More

Poor communication during service. Upon check-in, I was told routine maintenance would take approximately 2 hours. I waited in the customer service area. After waiting 2.5 hours, I wen Upon check-in, I was told routine maintenance would take approximately 2 hours. I waited in the customer service area. After waiting 2.5 hours, I went to service advisor (different person than who checked me in) and asked for the status of my maintenance. I was frustrated to learn my car had been ready for at least .5 hour without being notified. In addition, when I scheduled my appointment I was told someone would contact me to discuss a specific service I was inquiring about. No one contacted me. Very disappointed. More