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Crest Cadillac - Service Center

Frisco, TX

4.8
554 Reviews

554 Reviews of Crest Cadillac - Service Center

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January 07, 2021

Completely Satisfied his knowledge and professionalism was very helpful and reliable and he really did a great job in making sure my vehicle was taken care of and ready. More

by twstar97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Drew
Jan 08, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

January 06, 2021

Logan and Andrew delivered a 5 star service.I will definitely refer friends and family to Crest Cadillac. Working with those 2 guys was pleasurable experience. More

by Jada
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Jan 07, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

January 04, 2021

Very professional & courteous service. Paul is amazing. I trust Crest for the quality of their work and dedication of their employees to provide a good experience. More

by armalavage
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul
Jan 05, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

January 02, 2021

My 2016 Escalade came with Crest Certified Pre-Owned. Logan is my go to guy because he treats me like a friend not just a customer. Authentic Relationships are important, especially in the the Servicing More

by dcantrell
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Mcpearson
Jan 04, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 27, 2020

Truly the best customer service experience anywhere . We were treated like royalty. Every person anticipated our needs. it is great seeing every person’s professional approach to their job to ensure custome More

by MHOkie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Dec 28, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

Dec 28, 2020 -

MHOkie responded

It seems like most places you go to, the good customer service ends after purchase....not at Crest Cadillac. We were treated like royalty. Every person in the service department anticipated our needs. It is great seeing every person’s professional approach to their job to ensure customer satisfaction.

December 24, 2020

My service advisor Gene was awesome!! He kept me informed the entire time about my repairs being done and was very informative. Customer for life!! More

by dcherrytxfb
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene
Dec 28, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

December 23, 2020

Crest services are great, very clean environment. Great customer services. Service technician is very thorough providing repair information. Also provided recommendations and washed vehicle Sincere regar More

by bush_0000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 28, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 23, 2020

The service met expectations of being timely and efficient. However, I would appreciate if Crest employees would properly wear masks. Car wash was sloppily done More

by nick5110
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Dec 28, 2020 -

Crest Cadillac responded

Thank you, Nick, for your feedback. It is our goal that every customer leaves 100% satisfied so we are disappointed to hear that you did not and that you did not feel comfortable during your visit to our store. We assure you that the health and safety of our customers and staff are our top priorities, and we are following all CDC, state, and local guidelines. You can learn more about the measures we are taking to ensure a safe and clean environment at https://www.crestcadillactx.com/news/updates.htm, or reach out to James Freel at Jfreel@vtaig.com to discuss your experience further.

December 22, 2020

Greg Vetrano has always been nothing but a gentleman and provides superior customer service every time. He is the reason I keep coming to Cadillac! More

by PH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Dec 23, 2020 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

December 17, 2020

This was the best experience that we have ever had when dealing with car repair. Our representative Monica Toombs did an excellent job by keeping us in the loop about what’s going on with our car and what More

by Krryrss1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Dec 21, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

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