Crest Cadillac - Service Center

We had an issue with our navigation system. They got it in immediately and took care of it quickly. Everyone from customer service to service was great. in immediately and took care of it quickly. Everyone from customer service to service was great. More

Waited 2 hours for loaner car, even though we scheduled an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower se an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower seeds in the center dash. Floor mats were in disarray and inside of car was filthy...all during a pandemic when cars are supposedly cleaned extremely well to prevent germs. Took 4 days to do a simple brake repair. Then, when dealership called to tell me what else was wrong, they quoted me nearly DOUBLE what other dealerships have since quoted me. Example: Was quoted $389 for battery replacement, but was $251 at nearby dealership for exact same battery and install (labor and parts and tax); $1,129 a piece for new shocks yet $585 a piece at nearby dealership (labor, parts and tax); and, $129 for wheel alignment yet $69 at nearby dealership. We asked if they would price match the other dealership, but was told “no”. We saved approximately $1,200 by switching dealerships. Once we received our car, there was black grease on the inside driver side door and floorboard. In short, this was a terrible experience, and we see why people warned us of this dealership. More

What ?!? Really ?!! Logan was great. Annoyed that valet service is separate phone call as well as payment. Would like service to handle everything. thank you service is separate phone call as well as payment. Would like service to handle everything. thank you More

Always a pleasant experience at this dealership. Our Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Service Writer, Brent Upton, is unfailingly professional, courteous and friendly. He makes the long trek from our home to the dealership worthwhile. Never disappointed in the service we receive. More

I called to find out if I could come in earlier than my appointment. The staff was very good at helping me reschedule abs make it more convenient for me. appointment. The staff was very good at helping me reschedule abs make it more convenient for me. More

Crest has always provided excellent customer service! I appreciate the extra effort and time that they take with my service needs!, I will continue to be a very satisfied Crest cus tomer! Logan went above appreciate the extra effort and time that they take with my service needs!, I will continue to be a very satisfied Crest cus tomer! Logan went above and beyond to get the service completed quickly. I appreciated his congeniality and professionalism! ☺️ More

Good service recommend getting work done fast, all the service people were nice and attentive Have bought items multiple times and very happy with services. Communications are exceptional ...would be come service people were nice and attentive Have bought items multiple times and very happy with services. Communications are exceptional ...would be come back anytime More

Drew gave me excellent service . He was friendly prompt polite and efficient in how he worked. When my car was ready he called and delivered my car. I highly recommend him. polite and efficient in how he worked. When my car was ready he called and delivered my car. I highly recommend him. More

Loaner car available and excellent service as usual. Brought vehicle in for a transmission issue and oil change. Shawn took care of everything to my satisfaction. Brought vehicle in for a transmission issue and oil change. Shawn took care of everything to my satisfaction. More

The service at Crest cadillac on Monday was fantastic. Many thanks to Logan for taking great care of us and our cadillac and will continue to utilize crest as our lease does not end until 2022 Many thanks to Logan for taking great care of us and our cadillac and will continue to utilize crest as our lease does not end until 2022 More