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Crest Cadillac - Service Center

Frisco, TX

4.8
553 Reviews
Call Service Center (469) 919-5551

553 Reviews of Crest Cadillac - Service Center

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May 05, 2025

Chris made my service visit very easy and efficient. I got a loaner car, it took very little time and my tire issue was explained to me in a very satisfactory manner. Thank you. More

by TILEHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brintnall
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May 06, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're so glad to hear that Chris made your service visit easy and efficient. It's great that the loaner car worked out well and that your tire issue was clearly explained. We appreciate your kind words and look forward to assisting you again!

May 05, 2025

Monica was absolutely great as always. great customer service and focus. She is the best. More

by JCRIM1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
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May 06, 2025 -

Crest Cadillac responded

Thank you so much for sharing your wonderful feedback! We’re so happy to hear that Monica provided you with excellent service once again. She truly strives to offer the best experience, and it’s fantastic to know she continues to meet your expectations. We’ll be sure to pass along your kind words to her! We look forward to serving you again soon.

May 05, 2025

My service appointment was handled very well and service at Crest Cadillac was excellent. Chase is a very helpful and polite advisor. More

by DJ-Plano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 06, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're pleased to hear that your service appointment at Crest Cadillac went smoothly and that you received excellent care. It's great to know that Chase was helpful and polite throughout your visit—he’s truly dedicated to making the process as seamless as possible. We appreciate your feedback and look forward to welcoming you back next time!

May 05, 2025

Great Service department! I was on a time crunch and Steven got a lot of work done before I needed my car back. Great communication too More

by Red
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steven Barron
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May 06, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Steven was able to accommodate your time crunch and get everything done efficiently. We always aim for great communication, and it's fantastic to know that it made a positive impact on your visit. We truly appreciate your feedback and look forward to serving you again in the future!

May 04, 2025

Great service! Arman always goes the extra mile to deliver quality service! I would definitely recommend doing business here on the quality of service alone! More

by mailtoclark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
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May 06, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We're so glad to hear that Arman consistently goes above and beyond to provide you with quality service. It's always our goal to make sure every customer has a positive experience, and we're thrilled that you would recommend us based on the level of service alone. We truly appreciate your kind words and look forward to serving you again in the future!

May 03, 2025

Greg has been taking care of us for many years. Seven Cadillacs later....still good. More

by bprice50
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 06, 2025 -

Crest Cadillac responded

Thank you for your continued trust in Greg and our team! We're thrilled to hear you've had such a positive experience over the years and appreciate your loyalty. Seven Cadillacs is an impressive milestone! We look forward to serving you for many more years to come.

May 02, 2025

Excellent service and excellent service advisor, Ty King. Highly recommend both dealership and advisor. Thanks More

by RSHAW65956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty King
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May 05, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Ty provided you with excellent service. It’s always great to know our customers are satisfied with both the service and the experience at our dealership. We truly appreciate your recommendation and look forward to assisting you again in the future!

May 02, 2025

We love working with the service department, especially Monica. She is the absolute best there is. More

by TEXASWHEELOCK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 05, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so happy to hear that Monica has made your experience with our service department exceptional. We’ll be sure to pass along your kind words to her. It's always a pleasure working with loyal customers like you, and we look forward to assisting you again in the future!

May 01, 2025

Great service. Monica was very helpful and meet my needs. Ensuring that I was satisfied with the service More

by DLC1304
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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May 02, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Monica was able to meet your needs and ensure you were satisfied with the service. Providing helpful and attentive care is always our priority, and we’re glad she made a positive impact. We truly appreciate your feedback and look forward to assisting you again in the future!

May 01, 2025

Communication isn’t the best, I’ve had multiple experiences there. The work done on my vehicle itself is great but the communication from advisors could be better. IE- I had a piece of metal pi More

by Lizette
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
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May 02, 2025 -

Crest Cadillac responded

Thank you for sharing your experience. We’re glad to hear that the work done on your vehicle met your expectations, but we are sorry to hear that you feel there was some miscommunication. We understand how frustrating it can be to receive conflicting information, and we certainly want to ensure that your future experiences are smoother. We’d like to discuss this further and address your concerns directly. Please reach out to James Freel, Service Director, at jfreel@vtaig.com so we can work to resolve this and improve your experience moving forward.

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