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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

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August 31, 2025

Logan at crest service always takes care of our caddy’s. I get rides home and back after dropping off caddy’s More

by kevin@k2audiovideo.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Sep 17, 2025 -

Crest Cadillac responded

We are delighted to hear about your positive experience with our service team. It's wonderful to know that Logan consistently provides excellent care for your Cadillacs and that our transportation service makes the process convenient for you. Your loyalty means everything to us, and we're grateful that you trust us with your vehicles. We'll be sure to share your kind words with Logan and our entire service team.

August 31, 2025

Excellent service, it sas in and out! Easy communication. Clean service. Addressed all my concerns. More

by TPRINCESS76
Workmanship
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica, great advisor
Sep 17, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your wonderful experience with us. We are overjoyed to hear that you found our service excellent and that we made your visit quick and efficient. It means so much to know that our team provided clear communication throughout your experience and maintained the clean environment we strive for. Most importantly, we are pleased that we were able to address all of your concerns to your satisfaction. Your positive feedback motivates us to continue delivering the high-quality service our customers deserve.

August 30, 2025

Great reps that are friendly, product knowledgeable and customer service oriented, I would recommend for sure More

by GMALDONADO3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Anthony Arreaga
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crest Cadillac responded

We are ecstatic to hear about your positive experience with our team. Your kind words about our representatives being approachable, well-informed about our vehicles, and focused on providing excellent service truly mean a lot to us. We strive to ensure every customer feels valued and supported throughout their experience. Your recommendation speaks volumes, and we appreciate you taking the time to share your thoughts with others who may be considering our services.

August 30, 2025

I have been a faithful customer since 2015. Your service center is always outstanding. my service agent is Greg Vetrano, but last time he was not there and Logan McPherson, the service manager More

by KBENEDICT03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano and Logan McPherson
Sep 17, 2025 -

Crest Cadillac responded

We are delighted to hear about your fantastic experiences with us. Your continued trust in our service center means everything to us. It's wonderful to know that both Greg and Logan provided you with the exceptional care you deserve. We're proud that our team consistently delivers the outstanding service experience that keeps valued customers like you happy and satisfied. Your feedback reinforces our commitment to maintaining the high standards you've come to expect from us.

August 29, 2025

He was patient, answered all my questions, and made sure my vehicle was taken care of efficiently. His friendly demeanor and expertise made my service experience stress-free. More

by CYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
Sep 16, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience! Your feedback about receiving patient service and having all your questions thoroughly answered means so much to us. We're delighted that your vehicle received the efficient care it deserved and that our team's welcoming approach and knowledge helped create a completely stress-free visit for you. Thank you for taking the time to share these kind words about your service experience with us.

August 29, 2025

Greg is the Best! He was responsive, explained all my options clearly, and ensured my vehicle was serviced quickly and correctly! More

by CYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
Sep 16, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our team! It sounds like you received exactly the kind of service we strive to provide - responsive communication, clear explanations of your options, and efficient vehicle servicing done right the first time. Your feedback about having everything handled quickly and correctly means so much to us at Crest Cadillac. We truly appreciate you taking the time to share your positive experience, and we look forward to continuing to serve you in the future.

August 29, 2025

Greg went above and beyond during my recent visit to the Cadillac dealership. He listened to my concerns, provided clear solutions, and ensured my car was serviced promptly. His professionalism and care mad More

by CYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Sep 16, 2025 -

Crest Cadillac responded

We are grateful for taking the time to share your experience with us. It's wonderful to hear that you received exceptional service during your recent visit. We're pleased that your concerns were heard and addressed with clear solutions, and that your vehicle was handled promptly. Providing professional care that makes a meaningful difference is exactly what we strive for at Crest Cadillac. Your feedback means a great deal to us and helps us continue delivering the quality service our customers deserve.

August 29, 2025

Outstanding Service from Greg! Greg made my service appointment at Crest Cadillac a breeze. He was professional, attentive, and explained everything clearly. My vehicle was ready More

by CYRUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano
Sep 16, 2025 -

Crest Cadillac responded

We are grateful for your wonderful feedback about your service experience with us. It brings us great joy to hear that your appointment went smoothly and that you received such professional and attentive care. We understand how important clear communication is when it comes to vehicle service, and we're pleased that everything was explained thoroughly. Having your vehicle ready on schedule and receiving that personal follow-up to ensure your satisfaction reflects our commitment to providing exceptional service. Your recommendation means the world to us, and we truly appreciate you taking the time to share your positive experience.

August 29, 2025

always great service at Crest Cadillac not to mention my wonderful service advisor Monica she’s amazing!! More

by SOPHIAWATTSMITCHELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 16, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your consistently positive experiences with our team. Your kind words about receiving excellent service mean so much to us. We understand how important it is to have a dedicated service advisor who truly cares, and we're thrilled that Monica has made such a wonderful impression on you. At Crest Cadillac, we strive to provide outstanding service every time, and knowing that we've succeeded in delivering that for you is incredibly rewarding. Your feedback reinforces our commitment to maintaining the high standards you've come to expect.

August 29, 2025

I can say that I have been very impressed with their customer care. Better than I expected, by far. More

by mhdecker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Juda Shamay and Chris the service advisor.
Sep 16, 2025 -

Crest Cadillac responded

Your positive experience with our customer care team truly means the world to us. We are delighted that our service exceeded your expectations and made such a strong impression. Our team works hard every day to provide exceptional care to each customer, and knowing that we delivered beyond what you anticipated is wonderful to hear. Your feedback motivates us to continue maintaining these high standards and reinforces our commitment to outstanding customer service. We appreciate you taking the time to share your experience and look forward to serving you again in the future.

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