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Crest Cadillac - Service Center

Frisco, TX

4.8
502 Reviews

502 Reviews of Crest Cadillac - Service Center

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February 22, 2021

Very pleased with the service received today. Gene Reeves kept in touch and the car was ready in the promised time. Highly recommend both the dealership and Mr Gene Reeve. One caveat, wish the person cle More

by gmdcsnyder
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 23, 2021 -

Crest Cadillac responded

Thank you for your positive feedback and noting your great experience with Gene! We appreciate you and your business and apologize for the cleanliness of the vehicle upon return. We hope you will accept our offer to bring the vehicle in for a detail at your convenience. Again, thank you and we look forward to seeing you soon!

February 20, 2021

Logan Macpherson is absolutely top notch. Outstanding service advisor, the best I have experienced in my 50 year life. Nothing like world class personalized service and communication. More

by EvanJay
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan Macpherson
Feb 22, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

February 18, 2021

Logan is the best!! Always saves me time and money is such an easy person to work with. He always goes about and beyond. Can’t work with anyone but Logan at this point. Always first class service. More

by Farukh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 18, 2021 -

Crest Cadillac responded

Farukh, Thank you for sharing your 5-star praise in regards to Logan and our Cadillac service department! We appreciate you and your business and look forward to serving you again! See you next time!

February 12, 2021

Crest Cadillac is the worst car buying and service I have ever experienced! The salesman Ed is a scammer. He misrepresented the deal! He lied to me! General Manager is terrible! He never resolved my issues! More

by Star5chef
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ed the salesman, Daniel Durbin, Steve Lee, David Sung, Hussain Jafri, Carla Thompson
Mar 03, 2021 -

Crest Cadillac responded

We understand your frustrations and have been working with the manufacturer directly for a reasonable resolution. We would be happy to revisit this review with you. Please reach out to James Freel at JFreel@vtaig.com or please call the dealership directly 469-919-5551. Thank you

February 11, 2021

Quick work, great customer service...No complaints at Quick work, great customer service... No complaints at all. It was a wonderful experience from the moment I pulled my car in to their garage,, to the More

by Suzgruz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zugelder
Feb 12, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

February 09, 2021

Great service department! Crest offered a loaner vehicle as the service was going to take two days to perform. Very satisfied with the folks in the service department. More

by nick_mahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Durbin, Steve Lee, David Sung, Hussain Jafri
Feb 09, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

February 07, 2021

Great informative service my associate Shaun Barron, explained exactly what my options were and the cost. I paid what I was quoted very good over experience. More

by Elias.ramirez5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Barron
Feb 08, 2021 -

Crest Cadillac responded

Thank you for your positive review!

February 06, 2021

Crest Cadillac service department always goes above and beyond. Monica Toombs is outstanding! They are courteous and accommodate our schedules, my calendar comes back spotless! More

by Shannonbaird2003
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Toombs
Feb 08, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

February 03, 2021

We had an issue with our navigation system. They got it in immediately and took care of it quickly. Everyone from customer service to service was great. More

by Hendricks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 04, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

January 31, 2021

Waited 2 hours for loaner car, even though we scheduled an appointment over a week in advance. Manager called and stated that he apologized, but there “was nothing he could do”. Loaner car had sunflower se More

by C.Fields
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Three different employees
Feb 23, 2021 -

Crest Cadillac responded

We've been trying to reach you in regards to your feedback. We are extremely apologetic for the inconveniences you experienced while visiting our service department. Customer service is our top priority and we hope to regain your trust. Please reach out to Carla Thompson at cthompson05@vtaig.com at your earliest convenience. Thank you!

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