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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

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September 05, 2025

Shawn always gives me top notch service and gets me in and out in record time More

by MCHRISTMAS16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Crest Cadillac responded

Thank you for sharing your experience with us. We are thrilled to hear that you consistently receive excellent service and appreciate the efficiency during your visits. It means so much to know that our team member provides you with outstanding care every time. Your loyalty and trust in our service department is truly valued, and we look forward to continuing to exceed your expectations with quick and quality service.

September 05, 2025

As always, Shawn Barron provided exceptional and prompt service to assess the problem with my tire pressure indicator and lay out the remedy. I was promptly back on the road. Everyone from the service depa More

by cruisearrangement
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
Sep 22, 2025 -

Crest Cadillac responded

Your positive feedback about the exceptional service you received means so much to us at Crest Cadillac. We are thrilled that your tire pressure indicator issue was assessed quickly and that you were able to get back on the road promptly. It is wonderful to hear that our entire team, from the service department to the cashiers, continues to make your visits pleasant experiences. Your recognition of our commitment to providing quality service truly brightens our day. Thank you for choosing us and for taking the time to share your experience.

September 04, 2025

Very courteous, attentive to detail, expedite service in a timely manner, and willing to comply to requests. Mr. Oldham my service manager has always given very service. More

by CHILDOFTHEKING61
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Sep 19, 2025 -

Crest Cadillac responded

We sincerely value your kind words about the courteous and attentive service you received. It's wonderful to hear that our team provided timely service and was accommodating to your requests. Your recognition of the excellent care and attention to detail means so much to us. We're delighted that your service experience consistently meets your expectations, and we look forward to continuing to provide you with the quality service you deserve.

September 04, 2025

Professional, friendly, and fast turnaround Great communication and goes above and beyond They picked up my car and gave me a loaner to check the recall notice. Had it finished in less than 24 ho More

by KRISTY.THIEMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

Sep 19, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your outstanding experience with our service team. Your kind words about our professional approach and friendly communication truly mean the world to us. We understand how valuable your time is, and we are thrilled that our pickup and loaner car service made things convenient for you while we addressed the recall notice. It brings us great satisfaction to know that we exceeded your expectations by completing the work in under 24 hours and providing additional services like detailing and an oil change. We believe in going the extra mile to ensure our customers feel valued and their vehicles are returned in excellent condition. Your appreciation for the attention to detail, including reinstalling your hitch cover, shows us that our team's dedication to thoroughness does not go unnoticed. Thank you for recognizing our commitment to providing exceptional service at Crest Cadillac. Your trust in us and your wonderful feedback inspire our team to continue delivering the high-quality care you deserve.

September 03, 2025

Excellent service today with Crest! Armando was so very very helpful!! I would definitely recommend! More

by JILLMORGAN8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Sep 18, 2025 -

Crest Cadillac responded

We are grateful for taking the time to share your wonderful experience with us. It brings us tremendous joy to know that you received outstanding service and found our team to be incredibly helpful throughout your visit. Your recommendation means the world to us, and we truly appreciate you choosing us for your automotive needs. We look forward to continuing to provide you with the exceptional service you deserve.

September 03, 2025

Greg is awesome! !! LFG Crest is top banana in book of bananas. Clean shop, clean hands and clean cut! LFG More

by jared.parsons
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg - SVP of Service
Sep 18, 2025 -

Crest Cadillac responded

We are elated to hear about your fantastic experience with us! It's wonderful to know that Greg provided you with such excellent service. We take great pride in maintaining a clean and professional environment, and your recognition of our high standards means the world to us. Thank you for considering Crest Cadillac the top choice - we truly appreciate your enthusiastic feedback and look forward to serving you again in the future.

September 03, 2025

Shawn is great to work with and trustworthy. I feel like he is looking out for me. More

by Lori Y
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Sep 18, 2025 -

Crest Cadillac responded

We are utterly delighted to hear about your positive experience with our team. It's wonderful to know that you found your service representative to be reliable and trustworthy in assisting you. We take great pride in having team members who genuinely care about looking out for our customers' best interests. Your confidence in our service means everything to us at Crest Cadillac, and we're grateful for customers like you who take the time to share their experiences.

September 02, 2025

Monica did a great job communicating with me during our car service. She was accommodating to our busy schedule. Thank you. More

by TRU1997
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Crest Cadillac responded

We are honored to hear about your positive experience with our service team. It sounds like Monica provided excellent communication throughout your car service appointment and worked well with your scheduling needs. We appreciate customers like you who take the time to recognize our team members for their dedication to providing accommodating service. Thank you for choosing Crest Cadillac for your automotive needs.

September 02, 2025

Always great service with Logan got me in quickly . Always takes very good care of me . More

by DIVAMOM84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 18, 2025 -

Crest Cadillac responded

Thank you immensely for taking the time to share your wonderful experience with us. We are delighted to hear that you consistently receive excellent service and that we are able to accommodate your scheduling needs quickly. It means so much to know that you feel well taken care of during every visit. Your loyalty and trust in our team truly make a difference, and we look forward to continuing to provide you with the outstanding service you deserve.

September 01, 2025

Great service! Always greet you with a smile. Exceptional people! Arman was the best as always! More

by Pugmom29
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman Naemi
Sep 17, 2025 -

Crest Cadillac responded

We sincerely value your wonderful feedback about the outstanding service you received. It means so much to know that our team consistently welcomes you warmly and that you feel genuinely cared for during each visit. We are thrilled to hear that our staff member provided you with exceptional assistance and continues to exceed your expectations. Your kind words about the remarkable people on our team truly brighten our day. Thank you for taking the time to share your positive experience - reviews like yours motivate us to continue delivering the highest level of service to every customer who walks through our doors.