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Crest Cadillac - Service Center

Frisco, TX

4.8
553 Reviews

553 Reviews of Crest Cadillac - Service Center

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May 12, 2025

I have already sent one but I can tell you again. The service was excellent! Logan needs a gold star or a raise or maybe both. I’m a 78 year old on a walker with diabetes. Logan even bought me a d More

by WRITECAROLYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan service
May 13, 2025 -

Crest Cadillac responded

Hi Carolyn, Thank you for sharing your wonderful experience with us! We are thrilled to hear that Logan provided you with excellent service and went above and beyond to ensure your well-being. It’s stories like yours that inspire us to maintain high standards and a caring approach in everything we do. We will certainly recognize Logan for his exceptional kindness and dedication. We look forward to welcoming you back the next time you need our services.

May 12, 2025

Logan is outstanding and exceptional with his customers including my wife and I. Repairs are not fun at all but he does a wonderful job explaining the why's etc. Without Logan things would be different. More

by MICHAELNORTHROP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan Mcpherson
May 14, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that Logan provided you and your wife with exceptional service. His ability to explain the details of the repairs truly makes a difference in the experience, and we appreciate you recognizing his efforts. We look forward to serving you again!

May 11, 2025

Logan in the service department is great. He always gets me in ASAP and the service guys always do great work. More

by kurt.hibbets
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
May 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Logan and the service team have been able to meet your needs quickly and efficiently. We truly appreciate your continued trust in us, and we're looking forward to taking care of your vehicle again in the future!

May 11, 2025

Brian my service advisor is the best. He always gives me sound advice and helps any way that he can. I really appreciate Crest Cadillac. More

by MMI-REPORTS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian
May 13, 2025 -

Crest Cadillac responded

Thank you for the kind words! We're so glad to hear that Brian continues to provide you with sound advice and dependable support. His commitment to helping in any way he can truly reflects the level of care we aim to provide. We’re also grateful for your appreciation—it means a lot to our entire team. We look forward to continuing to serve you!

May 10, 2025

I scheduled my in time and was out a few hours later. Price was expensive but I knew before that it would be. More

by JFRUSHING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 12, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience! We're glad to hear that your service was completed efficiently and within the expected timeframe. It's great that you felt well-informed about the pricing ahead of time—we believe in transparency and keeping our guests updated every step of the way. We appreciate your trust and look forward to seeing you again!

May 10, 2025

Arman is a great service advisor. He is very helpful and his communication is outstanding! More

by WADEVH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
May 12, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear that Arman provided you with excellent service and clear communication. We'll be sure to share your feedback with him. We look forward to assisting you again in the future!

May 07, 2025

Never buying a car or using service at crest ever again. Couldn’t even properly diagnose a fix for my car when going through warranty ended up screwing it up took over 3 weeks for a sunroof repair and very More

by LR_DUONG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bryan Oldham was the service guy
May 07, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated, please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

May 07, 2025

I had the best experience with this dealership. No complaints at all. My car was fixed and in time More

by janbell4316
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 08, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re so glad to hear that everything went smoothly and that your car was fixed on time. We appreciate your feedback and look forward to serving you again in the future!

May 07, 2025

I received excellent customer service. Shawn Barron is my service advisor. I notified me my vehicle had several recalls he was able to get me in the next day. The service was provided q More

by RBURNS5480
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
May 08, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re thrilled to hear that Shawn Barron provided excellent service and kept you informed every step of the way. It's great to know that we were able to address your recalls quickly and offer a ride home for your convenience. We’re also happy to hear your car was ready for pickup, cleaned and serviced. We truly appreciate your feedback and look forward to serving you again!

May 05, 2025

Good customer services. Thank you. Good customer services. Thank you.Good customer services. Thank you.Good customer services. Thank you.Good customer services. Thank you.Go More

by SYETAJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
May 06, 2025 -

Crest Cadillac responded

Thank you for your feedback! We truly appreciate your kind words and are glad to hear you had a positive experience with our customer service. We look forward to serving you again soon!