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Crest Cadillac - Service Center

Frisco, TX

4.7
441 Reviews

441 Reviews of Crest Cadillac - Service Center

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March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 30, 2025

Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our team, from the initial phone call to working with the service advisor, was such a positive one. Providing excellent customer service is always our goal, and we appreciate your kind words. We look forward to working with you again soon!

March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your patience, and we truly appreciate your understanding. We're glad to hear that Arman provided excellent service, and we hope the issue is resolved to your satisfaction. If you have any further concerns, don't hesitate to reach out.

March 30, 2025

The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand that servicing a turbo engine can sometimes come with higher costs, and we appreciate your understanding. If you have any questions or concerns about future services, please don’t hesitate to reach out. We value your continued trust in us!

March 29, 2025

Logan is the best! He always provides such great customer service and all my appointments go very smoothly. Love that my car is cleaned too! More

by stephaniesuddarth1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Apr 01, 2025 -

Crest Cadillac responded

We're thrilled to hear that Logan consistently provides you with great customer service and ensures your appointments go smoothly! It's also wonderful that you appreciate the added touch of a clean car. Thank you for your kind words, and we look forward to continuing to serve you!

March 29, 2025

Logan is a great service advisor. I love that I can always get my car serviced in my time frame. My car was returned to me sparkling clean. More

by maryjeanw
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Apr 01, 2025 -

Crest Cadillac responded

We're thrilled to hear that Logan provided you with great service and that your experience was convenient and efficient! It's wonderful to know that we could accommodate your schedule and return your car to you sparkling clean. We appreciate your feedback and look forward to serving you again in the future!

March 29, 2025

Service was done as expected. I do wish they would stop sending out multiple surveys. More

by DLHANSON72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shaun Barron
Apr 01, 2025 -

Crest Cadillac responded

Thank you for your positive review! We're glad to hear the service was completed as expected. We appreciate your feedback regarding the surveys and will definitely take it into consideration. Your input helps us improve, and we look forward to serving you again in the future!

March 29, 2025

The dealership took care of the problems with my car, fortunately all were under warranty. More

by MAGGIEO629
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman Naemi, Assistant Service Manager
Apr 01, 2025 -

Crest Cadillac responded

We're glad to hear that the issues with your car were resolved and that everything was covered under warranty. It's always great when we can take care of our customers and ensure their vehicles are running smoothly. If you need any further assistance, feel free to reach out!

March 29, 2025

I brought my car for a service on Friday at 7am and it was ready the same day at 5pm. Thank you Shawn B! It’s always 5 star service at Crest Cadillac. More

by NADAWNE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Apr 01, 2025 -

Crest Cadillac responded

Thank you for sharing your great experience! We're so glad to hear that Shawn B. provided you with 5-star service and that your car was ready on time. We appreciate your continued trust and look forward to serving you again in the future!

March 29, 2025

Quick to fix. Delivered back clean. Covered under warranty. Good customer service with Chris. Would service here again. More

by OSVALDOJB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris
Apr 01, 2025 -

Crest Cadillac responded

We're glad to hear that your repair was handled quickly and that Chris provided great customer service! It’s great to know your vehicle was returned clean and that everything was covered under warranty. We appreciate your feedback and look forward to assisting you again in the future!