Crest Cadillac - Service Center

Shawn made sure I was taken care of. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. My initial appointment was somehow assigned to another Service Manager but all worked out after I had arrived and I was connected with Shawn. More

I have nothing to add to this review. There no reason for this to be mandatory. I will not do a survey again that requires this. There no reason for this to be mandatory. I will not do a survey again that requires this. More

Samuel Dixon was outstanding. He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issu He took the time during this sale to ensure all of our questions and concerns were resolved in a very professional manner! While having warranty issues resolved he was also our point of contact letting us know the status of our new Escalade, ensuring each issue was corrected! He seems to truly cares about the individuals whom he is dealing with. My wife and I truly appreciated his personalized approach taken during the process of the sale! I personally feel Crest Cadillac is very fortunate to have such an individual representing the Crest organization! Thank You Samuel! More

I am VERY CONCERNED that the diagnostics of my vehicle at 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those 146K miles showed 11 issues requiring immediate attention at a quote for $3400, however, unbeknownst to Crest Svs department I had majority of those svs completed at the 145K mile at another local location. Seriously?! Will never be able to trust this dealership again. Do better. Only redeeming quality of service was Bryan Oldham. He was and has always been great. More

Greg always takes the time to explain everything going on with my car. He’s professional, courteous, and knowledgeable. with my car. He’s professional, courteous, and knowledgeable. More

Like always Crest Cadillac service team members exceeds and goes above and beyond on customer service. Logan is always super helpful. and goes above and beyond on customer service. Logan is always super helpful. More

Dealership and service techs are great. Will make sure customers are satisfied without the running around with answers to questions. Will make sure customers are satisfied without the running around with answers to questions. More

The service lady was very nice. She was informative if we had any questions or concerns. The warranty work was completed promptly. She was informative if we had any questions or concerns. The warranty work was completed promptly. More

Logan is the best service advisor I’ve had. Because of him I go back to get my car serviced. He’s so great to deal with. Thanks Logan! Because of him I go back to get my car serviced. He’s so great to deal with. Thanks Logan! More

Greg Vetrano once again took g great care of me and my CTS-V. I needed to have a tie replaced, called Greg and he ordered the tire, the next day Greg told me to come by and I was in and out in less than CTS-V. I needed to have a tie replaced, called Greg and he ordered the tire, the next day Greg told me to come by and I was in and out in less than an hour. More