Back

Crest Cadillac - Service Center

Frisco, TX

4.7
489 Reviews

489 Reviews of Crest Cadillac - Service Center

Sort by
February 12, 2025

Logan always does an outstanding job of communicating and follow through. My entire service experience was excellent from top to bottom. More

by EILEENK70
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson was outstanding. Always on point.
Feb 13, 2025 -

Crest Cadillac responded

Thank you for the wonderful review! We're so glad to hear that Logan provided excellent communication and follow-through throughout your service experience. It's great to know that your entire experience was top-notch from start to finish. We truly appreciate your kind feedback and look forward to serving you again soon!

February 11, 2025

Logan my service adviser was great, he took care of all the warranty issues on my vehicle in a very timely matter. Great communication throughout the process. More

by JUAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Feb 12, 2025 -

Crest Cadillac responded

We're delighted you were happy with the service you received from Logan. It's fantastic that he was able to address your warranty issues efficiently and keep you well-informed throughout the process. Thank you for sharing your experience.

February 11, 2025

Great customer service. Very polite. Answered all my questions. Went the extra mile to do research on a question. More

by RENAELAWSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Feb 12, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear that our team provided you with excellent service and went the extra mile. Your satisfaction is our priority, and we appreciate you taking the time to share your experience!

February 11, 2025

my salesman Douglas was very kind and explained everything to us regarding what we were wanting to buy. Thank you Douglas. And all the staff were very kind as well .Thank you all More

by DAVID_GUERRA
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 13, 2025 -

Crest Cadillac responded

Thank you so much for your kind words! We're thrilled to hear that Douglas took the time to explain everything to you and made your experience enjoyable. It's also wonderful to know that our entire team made you feel welcome and supported. We truly appreciate your feedback and look forward to assisting you again in the future!

February 10, 2025

Great customer service and easy scheduling online! TY did a great job and kept us to date on the our vehicle More

by SSAAVEDRA75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
TY king
Feb 11, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that your experience was smooth and that TY provided excellent service. Keeping our customers informed is important to us, and we're glad to know that you were well taken care of. We look forward to assisting you again in the future!

February 10, 2025

Logan gave me very caring service and responded to all needs in a timely manner. More

by HLKADLEC
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Feb 11, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We’re happy to hear that Logan took great care of you and addressed all of your needs promptly. We truly appreciate your feedback and look forward to serving you again in the future.

February 09, 2025

After several trips of mishaps in repairing my engine, I was finally able to get my car back in the condition it was in after the needed repairs. It took some steps in communicating my dissatisfaction with More

by PRIETA1114
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Cadillac responded

We sincerely appreciate your patience throughout the process, and we're glad we were able to make things right for you. Your feedback is invaluable, and it's great to know that the management and service department were able to fulfill your needs. Thank you for trusting us with your vehicle!

February 08, 2025

They ran a full diagnostic on the car and determined that the software needed updating. That is all and it took less than and hour More

by jcgotg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're glad to hear that the diagnostic process was quick and that the issue was resolved efficiently with a software update. If you ever need further assistance, feel free to reach out!

February 08, 2025

I love Crest Cadillac's service department. Brian Oldham always takes care of my needs. I never worry about if the job is going to be completed correctly. The mechanics do an awesome job, an More

by SLCSatisified
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Brian, James, and the team consistently provide you with excellent service. It’s wonderful to know you feel confident in the work done on your car and that we’re able to keep you informed every step of the way. We truly appreciate your loyalty and look forward to continuing to serve you!

February 08, 2025

Great job, as usual! I can always count on Crest to take care of my vehicle. More

by CHRISBRINTNALL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Feb 10, 2025 -

Crest Cadillac responded

Thank you for your continued trust! We’re thrilled to hear that you can always count on us for excellent service. We look forward to keeping your vehicle in top shape!

...
21
...