Crest Cadillac - Service Center

Login, informed me of what was recommended for the 125k mile mark which were 7 items later he came out with a list of other things that the truck needed, I agreed to the initial 7 items and 3 other things mile mark which were 7 items later he came out with a list of other things that the truck needed, I agreed to the initial 7 items and 3 other things but he added 3 services I didn’t agree to and I ended up paying over $600 than I expected when confronted about it he had a really nasty attitude about it said he wasn’t going to refund anything when asked to speak to someone superior to him, he pompously replied that he was the manager of that department so I would have to speak to him … worst experience ever we’ve been loyal customers of crest Cadillac since before their move to frisco when the were off 75 and Park blvd and Parker rd - we’ve bought 4 vehicles from crest Cadillac and because Login’s behavior we will no longer be returning that’s not how you treat loyal customers. More

I am very pleased with the 5 star service I receive from Crest Cadillac and especially my service advisor, Logan McPherson. I am new to this dealership and this was my second visit. I already feel like fa Crest Cadillac and especially my service advisor, Logan McPherson. I am new to this dealership and this was my second visit. I already feel like family. Thank you Logan and Crest Cadillac! More

Having been a Cadillac owner for many years it’s always a good experience coming to Crest Cadillac for my service needs. Greg Vetrano my service contact always takes good care of me. good experience coming to Crest Cadillac for my service needs. Greg Vetrano my service contact always takes good care of me. More

Logan was great to work with and the communication and check out process was flawless. check out process was flawless. More

Logan always come through for any service need we might have. Explains in great detail what work is being done and always every question we might have. He makes it very easy to be a repeat customer. have. Explains in great detail what work is being done and always every question we might have. He makes it very easy to be a repeat customer. More

Service is great! Sales is a bit dishonest. I bought 2 vehicles last year and now I want a third but my EV has been in and out of the shop all year…this could’ve bee Sales is a bit dishonest. I bought 2 vehicles last year and now I want a third but my EV has been in and out of the shop all year…this could’ve been avoided with just a little bit of honesty up front. More

Always excellent, done right, returned on time, and cleaner than when I brought the car in. cleaner than when I brought the car in. More

Logan is great to work with! Always keeps me informed and very knowledgeable about what my vehicle needs. Always keeps me informed and very knowledgeable about what my vehicle needs. More

Our first service on our 2024 Escalade was done well and completed in 90 minutes completed in 90 minutes More

excelent service from Logan McPherson. Very proffesional and responsive. service was don accurately and promptly Very proffesional and responsive. service was don accurately and promptly More