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Crest Cadillac - Service Center

Frisco, TX

4.8
553 Reviews
Call Service Center (469) 919-5551

553 Reviews of Crest Cadillac - Service Center

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May 16, 2025

Very good service and customer service was excellent, Shawn Barron was very professional in handling the customer service More

by JOTA_BADESHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 16, 2025

Ty and his team provided wonderful service and informed me of issues with my tires. They checked a particular tire to ensure there was no leak or damage before returning my car. I truly appreciate the More

by liz-lay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ty, M. King
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May 15, 2025

Logan in service did a great job and kept me informed and explained the issues very well. More

by DJARVI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan in service
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May 16, 2025 -

Crest Cadillac responded

Thank you for your fantastic review! We are thrilled to hear that Logan provided you with excellent service and effectively communicated the issues. Our team strives to keep our customers informed and satisfied, and it's wonderful to know that we met your expectations. We appreciate your support!

May 13, 2025

Logan is always amazing! He has excellent customer service and makes the service process easy More

by tamara.warfield
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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May 14, 2025 -

Crest Cadillac responded

Thank you, Tamara, for your wonderful feedback! We are thrilled to hear that Logan provided you with excellent customer service and made the service process easy for you. Our team strives to ensure a positive experience for all our customers, and it’s great to know that we met your expectations. We look forward to serving you again!

May 13, 2025

I’ve been a customer at the Cadillac dealership for years, and Monica has always taken great care of me. She’s super friendly, easy to work with, and really knows her stuff. she always makes sure every More

by Sayel Thahabi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
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May 14, 2025 -

Crest Cadillac responded

Thank you, Sayel, for your wonderful feedback! We truly appreciate your loyalty and are thrilled to hear about your positive experiences with Monica. Our team is dedicated to providing exceptional service, and it’s fantastic to know that Monica has consistently met your expectations. Your recommendation means a lot to us, and we look forward to continuing to serve you in the future.

May 12, 2025

Greg was my service advisor and he was awesome to work with. He kept me abreast of the entire process. More

by EMCOMMUNIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg
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May 13, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re so glad to hear that Greg provided excellent service and kept you informed throughout the process. It’s great to know that he made your experience smooth and transparent. We truly appreciate your feedback and look forward to assisting you again in the future!

May 12, 2025

Service and response is always great here. They're on time and do a great job. More

by michaelpasold
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Crest Cadillac responded

Thank you for the great feedback! We're happy to hear that you consistently receive timely and high-quality service. Providing reliable, efficient care is something we take pride in, and it’s wonderful to know that’s been your experience every time. We appreciate your continued trust and look forward to serving you again!

May 12, 2025

GREAT SERVICE. always get in when it’s convenient for me. They keep me updated on the progress of the service so I know how long I will be waiting More

by amyoatalaska
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're glad to hear that scheduling service at your convenience and staying informed throughout the visit has made a positive impact. Providing clear communication and timely updates is something we take pride in, and we’re happy to know it helps make your experience smooth and stress-free. We appreciate your continued trust and look forward to seeing you next time!

May 12, 2025

Great service! ! Logan kept me updated and even bought lunch for this old lady!! I will definitely return here for all my auto services. Every one I encountered wa More

by WRITECAROLYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 13, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We're delighted to hear that Logan and the rest of the team made your visit such a positive experience. Keeping you updated and going the extra mile—like treating you to lunch—truly reflects the care we strive to provide. It means a lot to know you felt respected and well taken care of. We look forward to seeing you again for your future auto service needs!

May 12, 2025

I received excellent service . Logan took such good care of my car and me. Logan updated me frequently. They were a little short of employees , but made up for it by making sure I More

by WRITECAROLYN3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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May 13, 2025 -

Crest Cadillac responded

Thank you so much for your wonderful review! We’re thrilled to hear that Logan took such great care of both your car and you, keeping you updated throughout the process. It’s also great to know that his thoughtful gesture of getting you a cheeseburger, fries, and a soda added to your experience. We truly appreciate your understanding of the staffing situation, and we’re happy we could make sure you felt comfortable. We look forward to seeing you again for your next service!

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