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Crest Cadillac - Service Center

Frisco, TX

4.7
488 Reviews
Call Service Center (469) 919-5551

488 Reviews of Crest Cadillac - Service Center

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February 28, 2025

Thank You Monica for helping me with my 2019 Cadillac XT5. You were professional and accommodating. Chef Pete Nolasco 214-893-2173 More

by chefpete
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Tombs
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Mar 03, 2025 -

Crest Cadillac responded

Thank you for your feedback. We appreciate your positive comments and are glad to hear that you had a great experience with Monica. Your satisfaction is our priority, and we look forward to serving you again in the future.

February 28, 2025

This was a very pleasant experience. I arrived a little early and the work was done in no time at all. More

by SALGOUD41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that you had a very pleasant experience and that the work was completed quickly. We strive to provide efficient service and appreciate your kind words.

February 28, 2025

Excellent customer service was provided my service advisor. Chase was very helpful and provided with all the necessary information that I needed. I would definitely give them a 10 out of 10 on this. H More

by SY8KAZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase ibbra
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Mar 03, 2025 -

Crest Cadillac responded

Thank you for your kind words. We are thrilled to hear that Chase provided you with excellent customer service and all the necessary information you needed. Your satisfaction is our priority, and we appreciate your feedback.

February 28, 2025

Awesome dealership, was not expecting the type of service and level their dealership has set. More

by fred76
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayesh Patel
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Mar 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you had such a positive experience. We strive to provide exceptional service and it's wonderful to know that we met your expectations.

February 27, 2025

Logan is always willing to help and resolve issues. He’s very professional, knowledgeable and friendly. More

by lmg09013
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
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Feb 28, 2025 -

Crest Cadillac responded

Thanks for the fantastic review, Logan! We’re thrilled to hear about your positive experience. Our team is dedicated to providing top-notch support, and it’s great to know that Logan made a difference. We appreciate your feedback and look forward to continuing to serve you!

February 27, 2025

Logan was very help and addressing any issues. He also kept me looped in throughout the process. More

by BRIENORMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan (service dept)
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Feb 28, 2025 -

Crest Cadillac responded

We’re thrilled to hear about your positive experience with Logan! Keeping our clients informed and supported is a priority for us. Thank you for taking the time to share your feedback!

February 26, 2025

Awesome experience. Communication was great. Chase was great to work with. Will ask for him every time. More

by LEAHYOUNG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase in service
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Feb 27, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback! We’re happy to hear that you had a positive experience with our friendly and competent staff, and we’re glad you appreciated the courtesy rides. We understand that repair costs can be a concern, and we’re always working to provide the best service at competitive prices. We look forward to serving you again!

February 26, 2025

Arman in service was a pleasure to work with. He is a superstar!!! Thanks again. More

by JAMESFIELDSX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman in service
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Feb 27, 2025 -

Crest Cadillac responded

James, we’re thrilled to hear about your positive experience with Arman! Our team strives to provide exceptional service, and it’s great to know he made a lasting impression. Thanks for taking the time to share your feedback!

February 25, 2025

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service, More

by joejulie31203
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
Report | Print
Feb 25, 2025 -

joejulie31203 responded

Staff greet customer upon arrival, professional, knowledgeable, good listener to problem, show empathy, regular updates during service,

Feb 26, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that our team provided you with a professional, knowledgeable, and empathetic experience. We always strive to keep our customers informed and provide the best service possible. We appreciate your trust in us and look forward to serving you again!

February 25, 2025

My advisor was personable, knowledgeable and understood all that I needed. Shared with me what they’d be doing. More

by CARTER956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan and Karen
Report | Print
Feb 26, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're thrilled to hear that your advisor was able to provide the personable and knowledgeable service you needed and kept you informed throughout the process. We truly appreciate your trust in us and look forward to assisting you again!

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