Crest Cadillac - Service Center

This is s great dealership. The service department is outstanding. They are always quick and extremely courteous. Logan my service advisor is so accommodating. Even when I h The service department is outstanding. They are always quick and extremely courteous. Logan my service advisor is so accommodating. Even when I have not made an appointment they are extremely flexible. Logan (my service advisor) makes frequent updates via text or phone call when needed. Great experience. More

Easy to drop off and pick up. Ride share service (Alto) is always pleasant and convenient. Ride share service (Alto) is always pleasant and convenient. More

Very professional, Mr. Bryan Oldham, who has been my service advisor for about 20 years starting before there was a Crest Cadillac, and even though it was his day-off, kept Bryan Oldham, who has been my service advisor for about 20 years starting before there was a Crest Cadillac, and even though it was his day-off, kept in touch with me via phone from home on the status while his 'desk' partner, Ms. Monica Toombs, saw to the actual maintenance and repair. Ms. Toombs was also most professional and bothy Bryan & Monica reflect well on the Dealership. The only negative I experienced was with your finance department to discover that Crest charged my credit card for the use and convenience of the same. I strongly urge your management to reconsider that charge as it conveys a message of "miserly cheapness" unbecoming the image a top of the line company would desire to project. rfp More

I feel very comfortable with you , you did a great job. I really appreciate the work and help I received from Monica, she is amazing, thanks for everything. I really appreciate the work and help I received from Monica, she is amazing, thanks for everything. More

All was good. Addressed all issues with my car. Wish they would drop the credit card 3% fee. Addressed all issues with my car. Wish they would drop the credit card 3% fee. More

Crest has Very professional service and always puts the customer first. I love the follow up afterwards customer first. I love the follow up afterwards More

Monica took great care of me. Think 750$ for a mouse chewing a connection.to water pump Is ridiculous pricing but my service rep Was great. Doing a little research online find o Think 750$ for a mouse chewing a connection.to water pump Is ridiculous pricing but my service rep Was great. Doing a little research online find out many plastic car connections have soy in them? And dealers covered rodent repair under extended warranty’s which I purchased?? “that it was and on going problem with the Accords whose sensor was manufactured using a New Soy Based Insulation, believe it or not the service Rep showed us the new Replacement which actually had yellow Tape on the Wiring that said "Mouse Proof" thankfully the $800.00+ bill was covered under the Extended Warranty plan. More

Monica's attention to customer service is second to none. Her efforts alone have made me a customer for life! I found myself needing service in a flash to pick up my littles from school, she got me in and Her efforts alone have made me a customer for life! I found myself needing service in a flash to pick up my littles from school, she got me in and out and even had a loaner car ready should I have needed it! She cares and it shows! More

Excellent service and support. Exceptional customer service from my service advisor, Bryan Oldman. I live in Central Texas and have visited a few Cadillac dealerships in Houston, C Exceptional customer service from my service advisor, Bryan Oldman. I live in Central Texas and have visited a few Cadillac dealerships in Houston, Central Texas, and Dallas. Crest Cadillac is by far the best Cadillac dealership in Texas! Their customer service, attention to detail and vehicle care is superior than all the others. I will definitely drive 200 miles again to Crest Cadillac for my vehicle services. I recommend Crest Cadillac for all your Cadillac services and vehicle purchases. More

Very prompt and excellent service at my home. Very nice technician, Josh. Thank you very much. Very nice technician, Josh. Thank you very much. More