Crest Cadillac - Service Center

I love the valet service. I’m always left a clean loaner car and My car is returned clean and all issues are addressed. Everyone is very professional and excels in customer s I’m always left a clean loaner car and My car is returned clean and all issues are addressed. Everyone is very professional and excels in customer service. More

The entire process was frustrating and lacked communication from prep-finish. It took a constant follow up and continued contact to get my vehicle into be repaired. The first indicator light appe communication from prep-finish. It took a constant follow up and continued contact to get my vehicle into be repaired. The first indicator light appeared almost a month ago. I reached out to schedule an appt for service and was told I would receive a call back for day and time to bring in. I received no call back. On Manday March 10th, I called in again to set up an appt and was told the same process from the individual who took my call that I would receive a call back. Again no call back. On Tuesday, I followed up again and after asking more questions found that the department handling loaner cars would be one call back, but if I just wanted to drop off the agent could start a separate ticket, retake all my information again and give me a time and day for drop off. Upon arrival for my appointment on Wednesday, I checked in with Monica and she took all my information upon check in. My telephone number and email address I wanted to be contacted at. To my surprise after later get a message via voicemail from Monica that estimated repairs were sent to a different email than what I provided at check in (still associated with me, so I have to be leave is a default email in the system). At check out in signing off on report I asked about obtaining a copy of the diagnosis report I just paid $250 for and then could not answer and directed me to Monica. I have yet to receive a copy of the report. I guess the plus is I received an update to system software and the light was removed. Overall, can not say my business was valued from purchasing to maintenance, but then not having purchased a car in several years and working tireless to keep up with regular maintenance at local shop, I don't visit the dealership. More

Great service with great people. My car looks fantastic. I am so pleased with Crest and my service advisor Bryan. My car looks fantastic. I am so pleased with Crest and my service advisor Bryan. More

I love Logan. He’s the best in the whole entire world would never want to deal with anyone else. The dealership should pay him more money He’s the best in the whole entire world would never want to deal with anyone else. The dealership should pay him more money More

Very attentive! Work is done right the first time! Easy to schedule. Great follow up!! Great service! Work is done right the first time! Easy to schedule. Great follow up!! Great service! More

Excellent service with an excellent service advisor. Service was completed within the time estimated and I received updates throughout. Service was completed within the time estimated and I received updates throughout. More

Service personnel was polite, courteous, and knowledgeable. Work performed seems to be very good and on a timely basis. When checking out was informed use of credit card for payment would necess knowledgeable. Work performed seems to be very good and on a timely basis. When checking out was informed use of credit card for payment would necessitate a 3% add on. If you are going to do this on each service call, please advise customer when car is delivered. Seems like like a A REAL xxxx-OFF FACTOR. More

Always great service with Logan and Crest. Car was ready on time and cleaned. They were even able to update software on radio. Car was ready on time and cleaned. They were even able to update software on radio. More

Shawn Barron is an outstanding service representative. He is reason I continue to use Crest. He is reason I continue to use Crest. More

Always great service at the best Cadillac dealership in North Texas! Fast, trustworthy and reliable! North Texas! Fast, trustworthy and reliable! More