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Crest Cadillac - Service Center

Frisco, TX

4.7
486 Reviews
Call Service Center (469) 919-5551

486 Reviews of Crest Cadillac - Service Center

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March 18, 2025

Excellent jobs as usual. I would recommend them highly. Always on the top of things.. More

by Jimmy72
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chase
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Mar 19, 2025 -

Crest Cadillac responded

Thank you for the fantastic review! We’re so glad to hear that you continue to have great experiences with us. Your recommendation means a lot, and we’re grateful for your trust in our team. We look forward to serving you again soon!

March 18, 2025

Logan was kind and honest with me on actual time our work would take to complete More

by grantmay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan,
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Mar 20, 2025 -

Crest Cadillac responded

We're glad to hear that Logan provided you with kind and honest communication regarding the time needed to complete your work. Transparency is important to us, and we appreciate your feedback!

March 17, 2025

Excellent experience - great team to work with from top to bottom. This is our 3rd car from Crest, and this vehicle isn't even staying in Texas! More

by DAVID@REINSMANCONSULTING.COM
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Glenn Young
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your fantastic review and for being a loyal customer! We're thrilled to hear that you had another excellent experience with our team at Crest. It’s exciting to know your new vehicle is going out of state, and we truly appreciate your continued trust in us. We look forward to helping you with your future car needs, no matter where you're located!

March 17, 2025

Crest always takes care of us! When they do our maintenance, they tell us when to come in next, based on mileage More

by lauriekyle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so happy to hear that Crest always takes care of you and keeps you on track with your maintenance schedule. We truly appreciate your trust and look forward to continuing to serve you in the future!

March 16, 2025

My experience was great. I have no complaints. This is why I bought two cars from Crest and plan to buy another More

by YFERG70716
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vetrano
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience was great and that you’ve trusted Crest for multiple car purchases. We truly appreciate your loyalty and look forward to helping you with your next purchase!

March 16, 2025

Very good service , on time. Logan was very nice and friendly. Thanks for a job well done. More

by JOEMAR4925
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind feedback! We're so glad to hear that you received great service and that Logan was friendly and helpful. We truly appreciate your support and look forward to assisting you again in the future!

March 16, 2025

James was great! Fast, efficient, and had a hunch about fixing the flapping noise which had eluded two other visits. I think we’ve solves the issue this time! More

by PB.SENN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 19, 2025 -

Crest Cadillac responded

We're thrilled to hear that James was able to efficiently identify and resolve the issue that had eluded previous visits. It's great to know that the flapping noise was taken care of! Thank you for sharing your positive experience, and we appreciate your trust in our team.

March 14, 2025

Shawn has been my Service advisor since I bought my car. He always has my best interest at heart. Thank you Shawn! More

by MELINDA.KURTZ
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your review! We're so glad to hear that Shawn has consistently provided you with excellent service and always keeps your best interests in mind. We truly appreciate your trust in him, and we’ll be sure to pass along your thanks to Shawn. We look forward to serving you again!

March 14, 2025

I appreciated the quick service done the same day, as well as making sure I had a loaner ready for me upon my original request. More

by cnoe.rivera
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chase Ybarra
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are glad to hear that you appreciated the quick service and that we could provide a loaner for you. Your satisfaction is important to us, and we look forward to serving you again in the future.

March 14, 2025

Shawn was very good at keeping me up-to-date on status, findings, cost and when to expect completion. They even finished ahead of time, so really appreciate that. More

by DBKROST
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
Report | Print
Mar 18, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience. Shawn's commitment to clear communication and timely completion is a reflection of our team's dedication to customer satisfaction. We appreciate your business!

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