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Crest Cadillac - Service Center

Frisco, TX

4.7
486 Reviews

486 Reviews of Crest Cadillac - Service Center

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March 26, 2025

Outstanding Customer service is top notch at this dealership. The service department staff is friendly, very knowledgeable, and extremely helpful! My service rep, Logon is top notch! Always willin More

by MARYANNPURSLEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logon
Mar 27, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that our service department, and Logon in particular, provided you with outstanding service. It’s great to know that Logon went above and beyond to ensure your experience was smooth and convenient. We truly appreciate your kind words and look forward to assisting you again in the future!

March 26, 2025

Outstanding experience at Crest Cadillac, friendly, knowledgeable staff, efficient service, and high-quality repairs. Highly recommend! More

by anastacio0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg
Mar 27, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had an outstanding experience with our team and that you were satisfied with the service and repairs. We appreciate your recommendation and look forward to assisting you again in the future!

March 26, 2025

Customer service is top notch at this dealership. The service department staff is friendly, very knowledgeable, and extremely helpful! More

by CHANDRAMCQUEEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris Brintnall
Mar 27, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that our service department staff provided you with top-notch customer service and that you found them knowledgeable and helpful. We truly appreciate your feedback and look forward to continuing to assist you in the future!

March 26, 2025

Logan is great he always responds fast and keeps me informed on my vehicle. Thanks More

by najiyyah24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 27, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that Logan has been responsive and kept you informed about your vehicle. We truly appreciate your feedback and are happy to have him on our team. Looking forward to assisting you again soon!

March 26, 2025

Excellent service and efficiency. Was able to track my vehicle progress through completion. All recommended services were thoroughly explained. More

by monte860
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryon Oldham—Service Dept
Mar 28, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We're glad to hear that you were satisfied with the service, efficiency, and the ability to track your vehicle's progress. We also appreciate that the recommended services were clearly explained. We look forward to assisting you again in the future!

March 26, 2025

Shawn made sure everything was done right on my car. He did a great job. More

by CARLENE1234
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn
Mar 28, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that Shawn ensured everything was done right on your car. We appreciate your kind words and look forward to assisting you again in the future!

March 26, 2025

Very satisfied with the experience at Crest Cadillac, especially with the service manager Arman. He books my appointments in timely manner, and is always on top of answering any questions or looking int More

by SENIDA_ALJIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so glad to hear that Arman has been such a great help in managing your appointments and addressing any concerns with your vehicle. It's wonderful to know that you consistently receive top-notch customer service. We truly appreciate your feedback and look forward to continuing to assist you!

March 25, 2025

I have had my vehicle 28 days and Crest had had it 29 days. I do not understand how it can take that long to make a repair. I also don’t understand that the vehicle has had transmission problems twice, t More

by FROGHOOPS7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : MaryKathryn Dick
Mar 25, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

March 25, 2025

Entire dealership is top notch from Sales to Service. Chris and Chris thanks. I'll be getting my next Caddy there as well. More

by AV-Dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 26, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear that you had a top-notch experience with both our sales and service teams. Chris and Chris will appreciate the shoutout! We look forward to helping you with your next Cadillac when the time comes.

March 23, 2025

Great customer service. . the issues with my car were corrected.and car was returned back to me washed. More

by MARYCAROLYN.SNIDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2025 -

Crest Cadillac responded

Thank you for your positive feedback! We’re so glad to hear that your car’s issues were addressed and that it was returned to you in great condition, washed and all. We truly appreciate your trust and are happy to know you had a great experience with our service. If you need anything in the future, don’t hesitate to reach out!

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