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Crest Cadillac - Service Center

Frisco, TX

4.7
799 Reviews

799 Reviews of Crest Cadillac - Service Center

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August 03, 2025

Excellent communication. My first time working with this advisor as my other retired. He stepped right in to fill big shoes. More

by DEBFAHR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhereson
Aug 13, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback about your experience with your new service advisor. We understand that transitioning to someone new after working with a long-term advisor can feel uncertain, and we are delighted to hear that the communication has been outstanding from the start. It means so much to know that your new advisor has seamlessly stepped into this important role and is providing you with the excellent service you deserve. Your confidence in our team is truly appreciated, and we look forward to continuing to serve you with the same level of care and professionalism.

August 03, 2025

The dealership is always consistently good- acting timely and efficiently. Monica is great to work with. More

by MB3897
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica
Aug 13, 2025 -

Crest Cadillac responded

We are happy to hear about your consistently positive experiences with our team. Your recognition of our timely and efficient service means so much to us. We truly value customers like you who take the time to share their feedback, and we're delighted that Monica has provided you with excellent service. We look forward to continuing to serve you with the same level of quality and professionalism you've come to expect.

August 02, 2025

Excellent service as always. Logan McPhereson is my Service advisor and he consistently takes care of my service needs promptly and efficiently. Keep up the good work! More

by DELYNNSCOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhereson
Aug 13, 2025 -

Crest Cadillac responded

We are thrilled to hear about your consistently positive experience with our service team. Your recognition of the prompt and efficient care you receive means so much to us at Crest Cadillac. It's wonderful to know that Logan continues to meet your service needs with such dedication and professionalism. We truly value your loyalty and appreciate you taking the time to share your kind words about the excellent service you've come to expect from us.

August 01, 2025

The steps and timeline were clear. There were no delays or unexpected challenges. This was my first time partnering with Monica and she made everything feel so simple. A real step up f More

by KARIEMARIE07
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Castillo
Aug 13, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your experience with us. We are delighted to hear that the process felt straightforward and that the timeline was communicated clearly from the start. It sounds like everything moved along smoothly without any unexpected hurdles, which is exactly what we strive for with every customer interaction. We appreciate you highlighting how the simplicity of the experience stood out compared to your previous maintenance encounters. Your feedback means a great deal to our team at Crest Cadillac, and we look forward to continuing to provide you with the same level of service in the future.

August 01, 2025

Everything went great. I was picked up at my house on time, my car was ready when promised and not hassles of any kind. I like that fact that my service rep Monica is so More

by j.roach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
Aug 13, 2025 -

Crest Cadillac responded

We are pleased to hear that your service experience exceeded your expectations. It's wonderful to know that our pickup service arrived punctually at your home and that your vehicle was completed exactly when we promised. We understand how important it is to have clear communication throughout the service process, and we're delighted that Monica's responsiveness kept you well-informed every step of the way. Your smooth, hassle-free experience is exactly what we strive to provide every customer at Crest Cadillac. Thank you for taking the time to share your positive feedback with us.

July 31, 2025

My Service rep is outstanding…knowledgeable, friendly & very organized. His communication skills are very good and he kept me in the loop during the entire service process. Thank you. More

by Jimnill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
July 31, 2025

Crest Cadillac has always gone above and beyond any time I’ve been there. Logan is a rock star and even answers my texts on his days off and while on vacation! You can’t get that kind of customer service an More

by VRREALTYLLC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan and Arman get ⭐️⭐️⭐️⭐️⭐️ as well
July 30, 2025

Top-Notch Service Department! I recently brought my vehicle into the service department at Crest Cadillac , and I couldn’t be more impressed. From the moment I arrived, the sta More

by Shelly_Flood
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan
July 29, 2025

Car was in service for 5 days for a new tire and alignment, unacceptably long More

by STEVEWILLIAMSCPA
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 29, 2025 -

Crest Cadillac responded

Your feedback is appreciated. Please reach out to our service director James Freel at jfreel@vtaig.com to further discuss your concerns.

July 27, 2025

The service dept is spectacular. Greg V knows his clients and does a great job. More

by GSHIMKUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg V
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