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Crest Cadillac - Service Center

Frisco, TX

4.6
314 Reviews
Call Service Center (469) 919-5551

314 Reviews of Crest Cadillac - Service Center

Sort by
February 22, 2025

Service rep assistant was very helpful. My service representative Arman was stellar; assured, the best. More

by DEBRA46
Recommend Dealer
Yes
Employees Worked With
Arman Naemi- 5 Stars
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February 22, 2025

Exceptional service and treatment from service manager Chris Brintnall to the tech that worked on my car I appreciate the work yall do I will always recommend yall. More

by MWEMBELASAKALA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Brintnall
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February 22, 2025

Thank you, Bryan! You are always very helpful! Great service all around with the advisors! More

by TAMMYMAY17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I did not work with anyone in sales.
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February 21, 2025

Shawn is my service man and I totally trust him with keeping my car in perfect condition. I am an older lady so this is very important to me. More

by CADILLACMILLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 21, 2025

Shawn Barron was exceptional in service and we found ourselves fully satisfied after the service. More

by MOROLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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February 20, 2025

Professional service and communications. The Escalade is running as good as new now. Thank you More

by PIASPEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 21, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that you're happy with our service and that your Escalade is running like new. We appreciate your business and look forward to serving you again!

February 20, 2025

Some members in the service department just don't care about serving customers. That in includes members of the management staff, especially the one that is in charge of service when I was there. I was to More

by Rhco40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 20, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further discuss your concerns.

February 19, 2025

I really appreciate Brian Odom at Crest for taking care of me immediately when my battery had died!! He’s the best in service!! More

by julieUjano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldam
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Feb 20, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Brian Odom was able to take care of you quickly and efficiently. We truly appreciate your kind words and are proud to have him on our team. We look forward to assisting you again in the future!

February 19, 2025

Logan McPearson is an asset to you organization. He always goes the extra mile to meet the customers needs. More

by KEN@OPPORTUNITYCON.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Feb 20, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Logan consistently goes the extra mile to meet your needs. We truly appreciate your kind words and look forward to serving you again in the future!

February 19, 2025

Monica was great. I appreciate her explaining all the services performed and she was quick to get me in and out. More

by sal37
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Toombs
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Feb 20, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're thrilled to hear that Monica provided you with excellent service and made the process quick and easy for you. We appreciate your trust in us and look forward to assisting you again in the future!

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