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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,016 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,016 reviews

April 11, 2025

Service was great. They took good Care of me and kept me Informed of the status of My car More

by jekovacs
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Crest Cadillac responded

It's wonderful to hear that you had a positive service experience! We truly appreciate you taking the time to share your feedback. It's always our goal to ensure our customers feel well-cared for and informed throughout the service process, and we're glad to know we achieved that for you. We value your business and hope to see you again for any future automotive needs.

April 11, 2025

Quick and friendly service. I was taken care of quickly when I arrived and was able to keep another appointment that I was worried I'd be late for. More

by SUSAN36
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 14, 2025 -

Crest Cadillac responded

Thank you for sharing your positive experience! We're delighted to hear that our team was able to provide you with quick and friendly service, and that we were able to get you back on the road in a timely manner. We understand how important it is to keep to your schedule, and we're glad we could help you make your appointment. We value your time and appreciate your feedback.

April 10, 2025

Logan always provides Great service - so glad he’s helpful and solves problems for us. More

by heather75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan is our guy
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Apr 11, 2025 -

Crest Cadillac responded

Thank you for taking the time to share your positive experience! We're so glad to hear that Logan has been consistently helpful and able to solve any issues you've had. We’re lucky to have him on our team, and your feedback means a lot. We’ll be sure to pass along your kind words to Logan—he’ll be thrilled to know his efforts are appreciated!

April 09, 2025

Logan and the rest of the service management team to include the vallets and billing and checkout are perfection. More

by DOUG@CABOUSA.COM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Apr 10, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're so glad to hear that Logan and the entire service management team, including the valets and billing staff, provided you with an exceptional experience. We truly appreciate your kind words and are thrilled that everything went smoothly for you. Your satisfaction is our top priority, and we're grateful for your trust in our team!

April 08, 2025

It's best for me not to comment. It wouldn't be good for your business. More

by CALIFELITE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Armina
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Apr 08, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please contact our service director James Freel at jfreel@vtaig,com to further discuss your concern.

April 08, 2025

This is our first purchase from Crest, I can say they do not disappoint. Pedro Chavez was great from the start and just continued to delivery. I look forward to a long sales relationship with him and Crest. More

by SSTRINGFELLOW
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Pedro Chavez-Garcia
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for sharing your first experience with us! We’re so glad to hear that Pedro made such a strong impression and delivered excellent service throughout the entire process. Building lasting relationships is something we truly value, and it’s great to know you’re looking forward to working with Pedro and the Crest team in the future. We appreciate your trust and are excited to be part of your automotive journey!

April 08, 2025

Crest service department is top notch. The service manager Logan McPherson is the best in the business. Always makes the service experience enjoyable. When he’s not available Greg Vetra More

by CHRISTLITTLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson, Greg Vetrano
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan and Greg have consistently provided you with excellent service. It’s great to know that their dedication and commitment make each visit enjoyable. We’re fortunate to have such a skilled team, and we truly appreciate your recognition of their efforts. Your continued trust in our service department means a lot to us!

April 08, 2025

Crest service department is top notch. My service manager Shawn Barron is the best in the business. Always a perfect service experience. Very professional and always accommodating. More

by GAKOPA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're so pleased to hear that Shawn consistently provides you with a top-notch service experience. It’s great to know that his professionalism and accommodating nature make each visit a positive one. We truly appreciate your continued trust in our service department and look forward to serving you again in the future!

April 08, 2025

Problem was analyzed and a temporary f ix put in place. All done pleasantly and professionally. More

by CRWIENER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
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Apr 09, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re glad to hear that the issue was addressed promptly and that the temporary fix was put in place with professionalism and a positive attitude. Providing effective solutions while maintaining a pleasant experience is always our goal. We appreciate your trust and are here if you need any further assistance!

April 08, 2025

They make things convenient and work for the customer. We appreciate Logan and his attention to detail. More

by GBSTOGNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 09, 2025 -

Crest Cadillac responded

Thank you for your kind words! We’re thrilled to hear that our team, especially Logan, has made things convenient for you and that his attention to detail stood out. We always aim to put our customers first, and it’s wonderful to know that you had such a positive experience. We truly appreciate your feedback and look forward to serving you again!

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