Crest Cadillac

Crest Cadillac responded

Congratulations on your new car! We're thrilled to hear you had a positive experience working with our team, especially Austin. At Crest Cadillac, we strive to be fair and transparent in all our dealings, and we're glad you felt you got a good deal. It sounds like Austin played a key role in making your experience smooth and enjoyable. We appreciate you mentioning him by name! Please don't hesitate to reach out to Austin or any of our team members if you have any questions about your new car or need service in the future. We're here to support you throughout your ownership journey!

Crest Cadillac responded

Thank you for taking the time to leave such a detailed and positive review about your experience at Crest Cadillac! We're thrilled to hear that Austin Drabick made you feel comfortable and welcome, even though you weren't ready to buy right away. At Crest Cadillac, we believe in providing a pressure-free and informative experience for our customers. It sounds like Austin perfectly embodied that philosophy by being personable, honest, and upfront throughout your visit. We appreciate you recognizing his efforts! We understand that choosing the right car is a big decision, and we're glad Austin gave you the time and space you needed to make an informed choice. The fact that you came very close to buying the car from us speaks volumes about Austin's service and the overall experience at Crest Cadillac. Even though you ultimately went with a different vehicle, we appreciate you recommending Austin and Crest Cadillac to others. If you ever change your mind or are in the market for another Cadillac in the future, please don't hesitate to ask for Austin by name.

Crest Cadillac responded

We're so grateful for your review, Glen! Creating a positive and friendly atmosphere is important to us, and we're thrilled to hear our team achieved that for you. A huge thanks to Jenny for going above and beyond! We love hearing stories about team members who truly make a difference. We'll be sure to pass on your kind words. Congratulations on your new car! We hope you continue to have a pleasant experience with Crest Cadillac. Please don't hesitate to reach out if you have any questions or need anything at all in the future.

Crest Cadillac responded

Thank you for the fantastic review! We appreciate you highlighting the professionalism you encountered throughout your experience. At Crest Cadillac, we strive to provide exceptional customer service, and it sounds like we achieved that for you. We're happy to hear you're satisfied with your purchase and would consider us again in the future. That means a lot to us!

Crest Cadillac responded

Wow, what a fantastic review! We are thrilled to hear that we earned your loyalty and that Keilyn provided such an exceptional experience. Finding the perfect car can be stressful, and we're so glad Keilyn made the process easy, convenient, and enjoyable for you, especially while you were busy at work. We'll be sure to pass your kind words on to Keilyn! Thank you for choosing Crest Cadillac, and welcome to the family! We look forward to seeing you down the road for all your automotive needs.

Crest Cadillac responded

We're so happy to hear about your awesome experience with Chris! Building lasting relationships with our customers is incredibly important to us, and it sounds like Chris truly embodied that philosophy. His attentiveness, patience, and problem-solving skills are exactly what we strive for on our team. Thank you for recognizing these qualities in Chris, and we'll be sure to pass your kind words along to him. We're glad you had a great end-to-end experience, and we look forward to seeing you again in the future!

Crest Cadillac responded

Wow, thank you for the amazing review! We're so glad to hear Chris Rucker's connection with you on the Escalade V group on Facebook led to such a fantastic experience. It sounds like Chris went above and beyond to find the perfect Cadillac Escalade ESV V for your family, and we appreciate you recognizing his phenomenal service. We're thrilled to hear we offered you a fair deal on your trade-in. That's definitely something we strive for. The fact that Chris even delivered the car to you personally shows his dedication to providing exceptional customer service. We appreciate you recommending us!

Crest Cadillac responded

Congratulations on your new car! We're so happy to hear you love it and that your experience was excellent. A smooth transaction and exceptional customer service are what we aim for, and it sounds like Chris delivered! We truly appreciate your kind words about Chris. His knowledge, creativity, professionalism, and straightforward approach are valuable assets to our team. We'll be sure to pass your compliments on to him – knowing he made your decision easy is a great compliment. Thank you for mentioning the follow-up as well. We believe in providing exceptional service throughout the entire car-buying journey. We look forward to seeing you back at Crest Cadillac in the future!

Crest Cadillac responded

Wow, 100 stars for Chris Rucker? That's high praise indeed, and we at Crest Cadillac couldn't be happier to hear it! If Chris is a model of our dealership, then we're doing something right. Thank you for sharing your incredible experience with Chris. It sounds like he went above and beyond to find your dream Cadillac Escalade, complete with the "whisper beige" interior and slamming rims! His dedication to making sure you received exactly what you wanted, from the initial inquiry to the final touches, is truly exceptional. We'll be sure to pass your kind words on to Chris – knowing how happy he made you is the best compliment we can get. It's clear that Chris' knowledge, kindness, and commitment to listening to his customers have made you an Escalade person for life! We understand this isn't your first or second Escalade, but we're honored that Crest Cadillac could provide you with your best experience yet. Thank you for choosing Crest Cadillac and for taking the time to share your amazing review! We wish you many happy miles in your new Escalade. Please don't hesitate to reach out to Chris or anyone on our team if there's ever anything else we can do for you.

Crest Cadillac responded

Wow! Thanks for the shoutout to Douglas and the entire Crest team! We're so happy to hear we took great care of you and that you were impressed with our work. We'll be sure to pass your praise along to the team.