Crest Cadillac

Professional and direct and to the point. Salesman Jordan Naemi delivered everything he said. We got the vehicle we asked for with out delay. Thanks Naemi delivered everything he said. We got the vehicle we asked for with out delay. Thanks More

Great service. Shawn Barron always takes good care of us. I was especially pleased this time because they found the source of my rattle and fixed it and now my XT5 drives like a Cadillac should...very quietl I was especially pleased this time because they found the source of my rattle and fixed it and now my XT5 drives like a Cadillac should...very quietly. Shawn always listens and then follows through. Every Cadillac service department needs a a Shawn Barron. More

Always get the best service at Crest Cadillac! The service department has been great to work with they always take care of everything for me! service department has been great to work with they always take care of everything for me! More

We have been Crest customers for over 10 years, and have been satisfied with every aspect of the dealership, from sales to service. They are #1. been satisfied with every aspect of the dealership, from sales to service. They are #1. More

Logan our service advisor was very nice, polite and very helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. helpful, resolved all issues with the car ,explained in details what went wrong. Great service experience. More

Was happy with the repair of my car but not happy with the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was the service we received from the service man "Paul". Called several times to talk to Paul and he never called back after 2 days. An urgent email was sent to him to call my husband, he never called. I had to call and talk to someone else to find out the status of my car. When asking Paul why he would not return our call he told my husband he was just busy. After 2 days of calling I think somewhere in there he should have made time to call. That's his job! More

I found the vehicle online and made the purchase from out of state this was a new process for me. David the sales rep was very nice and responsive. Since they had just received this vehicle, the pictures of of state this was a new process for me. David the sales rep was very nice and responsive. Since they had just received this vehicle, the pictures of the vehicle were missing on their website, he sent me a few pictures. There were couple of minor issues which he told me they will repair before the vehicle is delivered. For the most part they did correct the issues such as detailing the vehicle (below average), repairing a tear in the door (great job) but the rims on the vehicle instead of grinding and repairing they just painted. We noticed this when we were picking up the vehicle and were told that is all they do but if I am unhappy with the result they will try again and I had to leave the vehicle there for the afternoon. I was short on time so I decided to not get it done from them. In my opinion the finance, title and transfer was the biggest challenge. Although the finance per I dealt with was nice and on top of his game; I am not sure if they have the correct system and process in place to carry out the out of state transactions. Getting the documents signed was a challenge and they had to send multiple packages. Then again there was something missing and they had to resend. Even then they had email me some additional documents that they missed and I had to sign, scan and email back. But most frustrating part came when I received no copies of any documents. I requested those multiple times and still never came. I finally went back to them when I was in Dallas to pickup (50 plus days later) and to ask them the status of my license plate that's when I was told that their vendor dealerdoc who processes these documents requires additional documents. According to dealerdoc they only communicate to their customers and not with the buyer so they send the document request to dealer within 5 days of the deal. Now I am dealing with additional issues since dealerdoc needs original of some of the documents means I have overnight it to them which brings up additional unnecessary cost and frustration. Keep in mind it has been almost 55 days since I have purchased the vehicle but the plates and title transfer still pending. More

The team delivered as promised. Our beautiful new vehicle is all we asked for and was a hassle free experience. Matt is a Pro. Thanks all. is all we asked for and was a hassle free experience. Matt is a Pro. Thanks all. More

Wow Wow Wow. Spent well over fifty thousand dollars on a CPO car . They missed lots of things. Left it over night to be cleaned. And they scratched it. Still waiting to get it repaired. Thought the CUE was CPO car . They missed lots of things. Left it over night to be cleaned. And they scratched it. Still waiting to get it repaired. Thought the CUE was out took it to another Dealer. He says yep needs to be replaced. Wow Wow Wow. Like the car not totally satisfied with the Dealer. More

My first service experience did NOT go well. I made an appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me appointment for my first oil change and tire rotation and a paint coat. The service would take at least a day so I requested a loaner. They told me I would have to wait a couple of days to schedule the appointment so they could have a loaner car available. So I drove all the way into the dealership for my scheduled appointment, they told me it would take a bit to get my loaner car. After about 20 they told me there were 3 other people before me still waiting for a car, so it would be a long time. I told them I couldn’t wait any longer and I needed to get my car back. I had appointments I had to make. THE LOANER CAR WAS NOT AVAILABLE FOR 2 days!!! So I had to drive back in again!! I asked a couple of people to take my husbands name and phone number off the the account because i will be the one driving the car and taking care of it and it did not happen. They still sent the service review to my husbands cell phone. I looked to see if there was another dealer I could take my car to, but it was all the way down in Dallas. I hope the service gets better. More