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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,355 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
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6280 State Hwy 121

Frisco, TX

75034

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Showing 2,355 reviews

October 08, 2025

Dropping off and checking in was very efficient. I was kept updated on the status of my vehicle and promptly called to inform me the car was ready to be picked up. When I couldn't pick it up the sam More

by LED1973
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
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Oct 13, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your positive experience with our service process. It sounds like our check-in procedures worked smoothly for you, and we're pleased that our communication kept you well-informed throughout your vehicle's service. We understand how important it is to stay updated on your car's progress, and it's wonderful to know we met that expectation. Monica's quick thinking to arrange transportation when you needed it shows our commitment to making things convenient for our customers. Your satisfaction means everything to us at Crest Cadillac, and we appreciate you taking the time to share these kind words about your experience.

October 08, 2025

When I go to the carry like Dealer the service advise Logan he always take care of me. Good beside the mechanic couldn’t find the problem, but Logan find a problem. He is a great guy. Appreciate you guy More

by Rose_pezghaleh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan the service advisor is a great guy
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Oct 13, 2025 -

Crest Cadillac responded

We are grateful to hear about your positive experience with our service team. It's wonderful that you felt well taken care of during your visit, and we're pleased that our service advisor was able to identify and resolve the issue with your vehicle when others couldn't. Your kind words about the exceptional service you received mean a great deal to us. We truly value customers like you who take the time to share their experiences, and we look forward to continuing to provide you with the quality service you deserve.

October 08, 2025

Great service from check in to pickup. I appreciate the quality team at Crest Cadillac! More

by Lar693
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Shawn Barron
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Oct 13, 2025 -

Crest Cadillac responded

Thank you for your review! We are thrilled to hear that you experienced excellent service throughout your entire visit with us. Your recognition of our dedicated team means so much to us, and we truly value your appreciation for the quality care you received from arrival to departure. It brings us great joy to know that we met your expectations, and we look forward to continuing to provide you with the same outstanding experience in the future.

October 08, 2025

Crest staff always take great care of me! They communicate throughout the day on each step and are quick to get my vehicle back to me. More

by teriannejenkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Oct 13, 2025 -

Crest Cadillac responded

We are absolutely thrilled to hear about your wonderful experience with our team! Your feedback about how our staff takes excellent care of you truly means the world to us. We understand how important clear communication is throughout the service process, and we're delighted that our team keeps you informed every step of the way. It's fantastic to know that we're able to return your vehicle to you quickly while maintaining the high level of service you deserve. Thank you for trusting us with your automotive needs and for taking the time to share your positive experience.

October 08, 2025

We had a wonderful experience dealing with Felix. He was timely, responsive and respectful in helping us find a car with all of our wants and needs in mind. We will definitely do business with he and More

by tcooper80
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
4.0
This rating includes all reviews, with more weight given to recent reviews.
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Crest Cadillac responded

We are overjoyed to hear about your wonderful experience with our team. It's fantastic to know that you received timely and responsive service while finding a vehicle that met all your specific wants and needs. We truly value customers like you who appreciate respectful and attentive service. Your kind words mean so much to us, and we look forward to serving you again in the future.

October 08, 2025

Customer service could've been better when I picked up my car and communication. When I dropped off my car was good. More

by Monahartfield
Recommend Dealer
Yes
Employees Worked With
Chris
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Oct 13, 2025 -

Crest Cadillac responded

Your input is valuable to us and we understand your concerns. We are sorry to hear that you feel the communication and customer service didn't meet your expectations when you collected your vehicle. We appreciate you noting that the drop-off process went well, and we recognize that consistency throughout the entire service experience is important. We understand your frustration and want to ensure every interaction with our team meets the same high standard. Please contact James Freel, our Service Director, at jfreel@vtaig.com so we can discuss your experience further and work to improve our service process.

October 08, 2025

Our first experience worked out well as we got a ride home quickly so that was impressive More

by bsieling
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Crest Cadillac responded

Thanks for sharing your first experience with us! We're pleased to hear that your visit worked out well and that we were able to get you home quickly. Your positive feedback about our service means a lot to us. We appreciate you taking the time to let others know about your experience, and we look forward to continuing to provide you with excellent service in the future.

October 08, 2025

Arman always takes great care of all my needs hands down. Great service and dealership. With my busy lifestyle they make it a breeze! More

by BHOWARD77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Arman in service!
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Oct 13, 2025 -

Crest Cadillac responded

Thank you for sharing your wonderful experience with us. We are thrilled to hear that our team consistently meets all your service needs and provides exceptional care. It's fantastic to know that we make vehicle maintenance convenient and hassle-free for your busy schedule. Your feedback about receiving outstanding service and having such a positive experience with our dealership means everything to us. We truly appreciate customers like you who take the time to recognize our commitment to excellence.

October 08, 2025

Crest is my go to…. Logan McPherson always does a great job for me. Mike Rosen has done me a great job as well. More

by Doug Morris
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 13, 2025 -

Crest Cadillac responded

We are delighted to hear that Crest Cadillac has become your preferred destination for automotive needs. It brings us great satisfaction to know that our team members have consistently provided you with excellent service. Your loyalty means everything to us, and we truly appreciate you taking the time to share your positive experience. We look forward to continuing to serve you with the same level of dedication and quality that you have come to expect from us.

October 07, 2025

Great customer service from the entire team. Always a great experience. Thank you for all that you do. More

by ursulaglenn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Report | Print
Oct 10, 2025 -

Crest Cadillac responded

We are thrilled to hear about your wonderful experience with our team. Your kind words about the exceptional service you received mean so much to us. It brings us great joy to know that we consistently deliver the quality experience you deserve. We truly value your trust and look forward to continuing to serve you with the same level of excellence.

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