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Crest Cadillac

Frisco, TX

4.8
980 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 980 reviews

May 03, 2021

Victor in Pre-Owned cars was excellent. Great communication and follow through. The detailing of the car prior to pickup went beyond expectations, and an ordered DVD player was installed earlier More

by christopherenright
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Victor Melgarejo
May 04, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

May 01, 2021

Had lots of engine work done, but engine bay was very dusty and looked barely touched. Seems tech couldn’t be bothered to wipe off oil and dust or replace a missing panel fastener. Also I was not happy More

by Robcgoe
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Logan McPherson
May 03, 2021 -

Crest Cadillac responded

We sincerely apologize that we didn't take the time to properly clean the vehicle before returning it to you. We would appreciate another opportunity to try and diagnose and issues you may be having with your Cadillac before the warranty expires. Please reach out to the Cadillac service director James Freel at jfreel@vtaig.com at your earliest convenience. Again, we apologize and hope to regain your trust.

April 30, 2021

Hands-down the best car buying experience I’ve had in years! Matt, Jordan and Luis were all fantastic, and the whole process went as smooth as silk. If you are considering a new Cadillac then I would rec More

by Sammy Fowler
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matt, Jordan, Luis.
May 03, 2021 -

Crest Cadillac responded

Thank you for your positive feedback, from all of us here at Crest Cadillac!

April 29, 2021

This was my first visit to the service department and it went well. I was in and out quickly, the price was fair and the need for additional service was offered as well More

by craig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 30, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 28, 2021

Great experience with Daniel. Patient, responsive, and easy to work with. We came in for a test drive on Monday evening & had the keys by Tuesday evening. Smooth & seamless process. More

by Mevans
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Nunez
Apr 29, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

April 27, 2021

As usual Logan is a fantastic service advisor. When I left my car was running much better than before I had no idea how badly it was in need of service. Thank you Logan. 10 out of 10! More

by garymashigian
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Apr 27, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 25, 2021

Hands Down the best car sales experience we had in a very long time! Schuyler Crouch is awesome! Personable and very knowledgeable . My wife and I were very happy and the finance guy was exceptional as well! More

by pcappellini1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sales and Finance
Apr 26, 2021 -

Crest Cadillac responded

Thank you for your positive feedback!

April 24, 2021

I came in with a humming noise coming from my right rotor. They diagnosed the issue and replaced the rotor. Upon a road test they heard a slight hum with the left rotor. They made me aware of the issue More

by Mfrohl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brian Oldham
Apr 26, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

April 23, 2021

Mr Genen Reeves went above and beyond contacting me and Mr Genen Reeves went above and beyond contacting me and keeping me updated on status of repair! Payment center and loaner department went above a More

by pierreunruh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gene Reeves
Apr 23, 2021 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

Apr 23, 2021 -

pierreunruh responded

Look forward to to do years of business with Crest.

April 22, 2021

Matt Riedl And Crest Team, delivered exceptional customer service. This is the fourth Cadillac we purchased from Crest, and the costumer service is still exceptional! More

by sonjameyers23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan L. In sales
Apr 22, 2021 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

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