Crest Cadillac

A small snafu but overall this was the easiest ever. Matt was helpful without being intrusive, which is a very good quality. Matt was helpful without being intrusive, which is a very good quality. More

I purchased a 2018 Cadillac Escalade on Jul 23, 2022. The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the veh The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the vehicle that I paid for in cash. Kodie Cadenhead was helpful in intial troubleshooting and assist to try and correct the delay in the title but no updates since 10/15/22. More

I purchased a used car from this dealership group and Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express service every 6 months for the interior and exterior. When I went back to get my license plates and have them put on I was questioned if I really bought my vehicle there. It wasn't said like they were surprised. It was said in a questioning manner like I was lying. Why would I drive 18 miles out of my way to bring my car tags to a random service center and then wait for someone to put them on with a few screws? Service put on one tag (crooked and not seated in the frame) and then they told me I had to purchase a holder for other tag. I saw Felix in the parking lot and when I mentioned that he said he would look for one and get back to me, but that was 10 months ago. Fortunately, I didn't wait, when I got home I straightened and reseated the crooked plate and ordered a holder from Amazon for the other plate which I mounted and installed myself. Even though Crest supposedly inspects all their used vehicles, I soon discovered the windshield wiper hose had slices in it and I also had to purchase a new battery within weeks. About 5 months after the sale, I received a notice prompting me to bring my vehicle back so they could reapply the exterior protectant and how it would require at least leaving my vehicle for 24 hours to do it. Definitely not an express service. After research online I discovered this spray product is a Berkshire Hathaway created protectant and I contacted service via online chat to see if I could have it done while I waited. The online rep didn't know and told me their service department would contact me. After 5 months, I'm still waiting for that call. So, Yes the sale is great, but their service after sale (on paid items) hasn’t been up to par for me. More

Just took my ‘12 CTS in for a check engine light. Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getti Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getting another $1500 worth of work that “had to be done immediately.” Don’t take your car here. Go ANYWHERE else!! More

Juda was so great to work with at Crest Cadillac, he went to the extra mile to work in my budget to get me a wonderful suv. He made sure to keep me informed and he help the car buying experience go so smooth to the extra mile to work in my budget to get me a wonderful suv. He made sure to keep me informed and he help the car buying experience go so smoothly. I hope to be a longtime customer thanks to Juda! More

Shopped but didn’t end up buying. Crest wanted $10k over MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dalla MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dallas to get my blackwing after reading other reviews, where they don’t take advantage of their customers by price gouging. This dealership should be ashamed of their selves. . More

We found a vehicle online and called and spoke to a salesman call Felix. Wanted to come get it he wanted us to finance it in state of Texas. But we are a cash customer. Stated he didn’t think he could salesman call Felix. Wanted to come get it he wanted us to finance it in state of Texas. But we are a cash customer. Stated he didn’t think he could do the sales since we were not financing it in Texas. I have never heard of such a thing. They also were charging us sales tax even though we were going to register it in Arkansas. I may be wrong on this but I don’t believe that they should collect sales tax in Texas when the sales tax is due in Arkansas . It’s just asking for trouble. After all several phone calls and text messages we have decided that this dealership is probably a little shaky or shady and have decided to go elsewhere. I also called Cadillac and GMAC regarding this dealership and their policies. And they suggested that maybe I should go elsewhere to. More

Crest has systematically screwed me for 2 years. After buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took buying 3 cars, Crest has refused to honor the warranty they sold (same company) always siting technicalities . The final straw occurred when I took my car in for normal.maintenance and they informed me the rear differential ( $4000 repair) was broken. After two weeks Crest conspired to come up with a way neither them or warranty would have to pay. Here is the kicker, both Crest and the warranty company are owned by Bershire Hathaway. i had all service done at Crest and they simply refuse to cover a warranted part. They literally said "your car your responsibility". Don't buy here, go to Sewell, go to a buy here lot, at least you know what you are getting into. I am disgusted More

Great Service Department and Service Manager, Greg Vetrano, is excellent at keeping you informed and courteous. I definitely would recommend Crest Cadillac to all my friends and colleagues. Vetrano, is excellent at keeping you informed and courteous. I definitely would recommend Crest Cadillac to all my friends and colleagues. More

I used this dealership for some issues and couldn’t be more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! more impressed with their service and professionalism! They went above and beyond! Special thanks to Shawn Barron and James Freel! More