Crest Cadillac

Crest Cadillac responded

Thank you for your detailed feedback and for being such a loyal customer! We truly value your continued trust in both our sales and service teams. It’s great to hear your recent service went well overall, but we’re sorry for the inconvenience caused by the software update resetting your personalized settings. Your suggestion to notify customers beforehand is an excellent point, and we will share it with our team to improve the experience. Thank you for sharing your thoughts and for your years of support!

Doug@dougcaldwell.net responded

And one more fix was required. After the tires were rotated the tire pressure sensor for each wheel was not recalibrated so reducing or inflating tires had no effect. Sensor read out on dash was giving false incomplete info. Returned to dealership and Greg promptly identified and fixed problem. And he apologized for cause the problem.

Crest Cadillac responded

Thank you for sharing your positive experience with Logan! We’re thrilled to hear that he consistently provides you with exceptional service and takes the time to thoroughly explain each step. Logan’s dedication to his work and our customers is truly valued, and we’re proud to have him on our team. Your kind words mean a lot, and we look forward to assisting you again in the future.

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that you consistently have a great experience at our dealership and service department. It’s wonderful to know that Logan kept you well-informed throughout the process—his commitment to excellent communication is something we value highly. We appreciate your support and look forward to serving you again in the future.

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Keilyn provided you with professional and efficient service during your purchase of the CT5. It’s also great to know that the finance process went smoothly. We’ll be sure to share your kind words with Keilyn and the team. Congratulations on your new vehicle, and thank you for choosing us!

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear how much you appreciate working with Shawn. His great personality and dedication to providing excellent service truly make him an asset to our team. It’s wonderful to know you trust him with your vehicles, and we’ll be sure to pass along your kind words. We look forward to continuing to serve you!

Crest Cadillac responded

Thank you for taking the time to share your experience! We’re thrilled to hear that Mandy went above and beyond to ensure your satisfaction. Her knowledge and dedication to helping our customers are qualities we deeply value. We’ll be sure to share your kind words with her, and we look forward to assisting you again in the future.

Crest Cadillac responded

Thank you for sharing your exceptional car-buying experience with Chris, Shawn, and Schuyler! We're thrilled to hear that your interaction with our team was truly amazing. Our goal is always to make the car purchasing process smooth, enjoyable, and personalized. The fact that multiple team members worked together to ensure your satisfaction speaks to the collaborative approach of our sales team. We appreciate customers like you who take the time to recognize the hard work and dedication of our staff. Each team member plays a crucial role in creating a positive automotive purchasing experience, and your review confirms that Chris, Shawn, and Schuyler delivered outstanding service. Thank you for choosing our dealership for your new car purchase and for sharing your fantastic experience with us.

Crest Cadillac responded

Thank you for sharing such a comprehensive and glowing review of your experience! Your detailed account highlights the exceptional teamwork and customer-focused approach of Nathan, Josh, Tanya, and Nolan. Nathan's attentive approach of asking targeted questions to understand your specific needs demonstrates our commitment to personalized service. His patience during your decision-making process reflects the care we take in helping customers find their perfect vehicle. Josh's helpfulness during the finalization stage and Tanya's friendly, conversational manner during the purchase process further enhanced your experience. Nolan's detailed walkthrough of your new Escalade, ensuring you understood all features and details, completed a truly comprehensive customer journey. We are thrilled that each team member contributed to creating a smooth, enjoyable, and memorable car-buying experience. Our goal is always to make what can be a complex process feel effortless and enjoyable. Your review captures exactly the type of experience we strive to deliver for every customer. Thank you for choosing us and for taking the time to share such a positive testimonial.

Crest Cadillac responded

Thank you for your candid review. We are grateful that Shawn consistently delivers the customer-focused, solution-oriented service that truly defines an outstanding automotive professional. His commitment to excellence clearly stands out, and he represents the standard of service we aspire to deliver consistently across our entire team. Thank you for highlighting his outstanding work and for your honest, constructive review.

Crest Cadillac responded

We are incredibly proud and grateful for this outstanding review highlighting Chris's exceptional customer service and commitment to excellence. Your detailed account beautifully captures the level of professional care and personal dedication we strive to deliver with every customer interaction. Chris's approach to sales - combining professionalism, genuine kindness, and a customer-first attitude - represents the gold standard of automotive sales. Your experience with him demonstrates that purchasing a vehicle can be more than a transaction; it can be a positive, memorable journey. The specific praise you've shared about Chris's warm demeanor, patience, and willingness to go above and beyond perfectly illustrates why building genuine relationships is at the heart of our business. His ability to make the car buying process enjoyable and stress-free is a true testament to his skills as a sales professional. We are honored that Chris could help you find the perfect Lyriq and create an unforgettable buying experience. Your glowing recommendation will undoubtedly inspire our entire team to continue delivering exceptional service. Thank you for taking the time to share such a comprehensive and positive review. We are proud to have Chris representing our dealership.