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Crest Cadillac

Frisco, TX

4.8
1,011 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,011 reviews

January 20, 2025

I wouldn't come back to this dealership except for Shawn Barrows. He is excellent. Feele and McPherson do not really want to try to solve problems or help customers with problem or special situations. Not More

by FRED.RIEGLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barrows
Jan 21, 2025 -

Crest Cadillac responded

Thank you for your candid review. We are grateful that Shawn consistently delivers the customer-focused, solution-oriented service that truly defines an outstanding automotive professional. His commitment to excellence clearly stands out, and he represents the standard of service we aspire to deliver consistently across our entire team. Thank you for highlighting his outstanding work and for your honest, constructive review.

January 20, 2025

I had the absolute pleasure of working with Chris Rucker while purchasing my new Cadillac Lyriq, and I can't sing his praises enough. Chris is, without a doubt, the nicest salesperson I have ever met. From More

by Ankit Rathore
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Crest Cadillac responded

We are incredibly proud and grateful for this outstanding review highlighting Chris's exceptional customer service and commitment to excellence. Your detailed account beautifully captures the level of professional care and personal dedication we strive to deliver with every customer interaction. Chris's approach to sales - combining professionalism, genuine kindness, and a customer-first attitude - represents the gold standard of automotive sales. Your experience with him demonstrates that purchasing a vehicle can be more than a transaction; it can be a positive, memorable journey. The specific praise you've shared about Chris's warm demeanor, patience, and willingness to go above and beyond perfectly illustrates why building genuine relationships is at the heart of our business. His ability to make the car buying process enjoyable and stress-free is a true testament to his skills as a sales professional. We are honored that Chris could help you find the perfect Lyriq and create an unforgettable buying experience. Your glowing recommendation will undoubtedly inspire our entire team to continue delivering exceptional service. Thank you for taking the time to share such a comprehensive and positive review. We are proud to have Chris representing our dealership.

January 20, 2025

I worked with Chris, Shawn and Schuyler and had an amazing experience buying a new car More

by deanne1228
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2025 -

Crest Cadillac responded

Thank you for sharing your exceptional car-buying experience with Chris, Shawn, and Schuyler! We're thrilled to hear that your interaction with our team was truly amazing. Our goal is always to make the car purchasing process smooth, enjoyable, and personalized. The fact that multiple team members worked together to ensure your satisfaction speaks to the collaborative approach of our sales team. We appreciate customers like you who take the time to recognize the hard work and dedication of our staff. Each team member plays a crucial role in creating a positive automotive purchasing experience, and your review confirms that Chris, Shawn, and Schuyler delivered outstanding service. Thank you for choosing our dealership for your new car purchase and for sharing your fantastic experience with us.

January 19, 2025

Had my car for over 5 months with transmission issues, took it in before that trying to tell them something wrong with it, they said it’s good just needs to warm up, it finally went out and took them over More

by WUBBYANDBABY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Anthony Arreaga
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 19, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our service director James Feel at jfreel@vtaig.com or our General Sales Manager Caleb Brosin at cbrosin@vtaig.com to further address your concerns.

January 15, 2025

She went out of her way to help me purchase a vehicle, took time for a beautiful video and has great follow up. I would proud to have her as my employee. I know Mike Brosin personally and am about to tell More

by Zz4 bruce
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karina Delong
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 16, 2025 -

Crest Cadillac responded

Thank you for your fantastic feedback! We’re thrilled to hear that our team member went above and beyond to help you with your vehicle purchase. It’s wonderful to know that you appreciated the effort she put into creating a beautiful video and her great follow-up. Your recognition means a lot to us, and we’re grateful for your willingness to share your experience with Mike. We’re proud to have such dedicated team members who consistently strive to provide excellent service. Thank you once again, and we look forward to assisting you in the future!

January 10, 2025

Felix is amazing he help me to find the best gift for my wife he’s amazing seller All the team are amazing as well thank you Felix More

by Enrique Melgoza
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 13, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We're so glad to hear that Felix was able to help you find the perfect gift for your wife. We're also thrilled that you had a great experience with the entire team. We truly appreciate your kind words and look forward to assisting you again in the future!

December 23, 2024

Chris totally sold me with his service and really listened to what I wanted in a new car! He was not pushy at all as some salespeople can be. Best experience ever buying a new car! I highly recomme More

by puppymomma2013
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 27, 2024 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experience with Chris and appreciate your recommendation. Enjoy your new car, and we look forward to serving you for many years to come!

December 13, 2024

I’ve bought several cars from Chris Rucker and Crest Cadillac and once again Chris over-delivered. As a proud new owner of one the first 2025 Escalade IQs I can’t believe how amazing this vehicle is and More

by DaLop
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Deundrey Pryor
Dec 16, 2024 -

Crest Cadillac responded

Thank you for your continued trust in Chris and Crest Cadillac! It’s incredible to hear about your growing family of Cadillac vehicles, and we’re honored to be part of your journey. Chris truly goes above and beyond to ensure you get exactly what you want, and we’re thrilled to hear about your amazing new 2025 Escalade IQ. We appreciate your loyalty and look forward to continuing to provide exceptional service!

November 27, 2024

First buying with Crest Auto group. Absolutely amazing service!!!!!! Douglas is one of the best, knowledgeable and kindness sales representative I’ve worked with. More

by Sergioov915
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Miss Tanya in finance
Dec 02, 2024 -

Crest Cadillac responded

Thank you so much for your wonderful feedback! We're thrilled to hear that you had an amazing experience with Douglas and that his knowledge and kindness made a positive impact. We truly appreciate your business and are excited that you chose us for your purchase. If you need anything in the future, don’t hesitate to reach out!

November 25, 2024

Mr. Samuel Dixon was AMAZING along side the whole team at Crest Cadillac! Above & beyond customer service & he worked with us until we were happy and got exactly what we wanted! The patience this man has is More

by Kelseybriggs5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Samuel Dixon
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 27, 2024 -

Crest Cadillac responded

Thank you for your wonderful review! We're so pleased to hear that Sam and the entire team provided you with exceptional service and helped you get exactly what you wanted. It’s always our goal to go above and beyond for our customers, and we're thrilled that Sam's patience and dedication made such a positive impact on your experience. We look forward to serving you again in the future for your next Cadillac purchase! If there's anything else we can assist with, don't hesitate to reach out. Thank you again!

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