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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.7
911 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 911 reviews

March 31, 2025

Logan was great! I give him a 10 with out a doubt! Good job Logan! More

by RMINER0903
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're thrilled to hear that Logan provided top-notch service and earned a perfect 10 from you. We'll be sure to pass along your kind words. Let us know if we can assist you in the future!

March 31, 2025

Being a repeat customer of Jordan's, I was happy to have him handle my car buying experience once again. He was knowledgeable as always and I believe had my best interest at heart. Cannot say enough of Cre More

by ERICA.RAY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Victor Melgarejo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your loyalty and for sharing your experience! We're thrilled to hear that Jordan once again provided you with knowledgeable service and had your best interest at heart. It’s wonderful to know that we continue to meet your expectations. We look forward to welcoming you back for your next vehicle!

March 31, 2025

Great and quick service! Love working with Arman, he provides great customer service. Will recommend 100%. More

by Homero
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your kind words! We're thrilled to hear you had a great experience with Arman. We appreciate your recommendation and look forward to serving you again in the future!

March 31, 2025

Very helpful staff. Quote was detailed and they explained everything clearly. Work was done quickly and process was very smooth. More

by ANDREWEMORYLOTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re glad to hear that our team provided clear explanations and that the process was smooth and efficient for you. We look forward to serving you again in the future!

March 30, 2025

The service reps rarely keep me informed on the status of my car. When I try to schedule an appointment, they are never able to do it on my schedule, it is always on theirs. More

by hmfitzhugh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 30, 2025 -

Crest Cadillac responded

Your feedback is greatly appreciated. Please reach out to our Service Director James Freel at jfreel@vtaig.com to further discuss your concerns.

March 30, 2025

Great customer service. Always a pleasure working with them from the phone call to the service advisor. More

by FOXBUNKER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 02, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We're thrilled to hear that your experience with our team, from the initial phone call to working with the service advisor, was such a positive one. Providing excellent customer service is always our goal, and we appreciate your kind words. We look forward to working with you again soon!

March 30, 2025

My experience at Crest was the best car buying experience I have had. They were all amazing and truly care about their customers and their experience! More

by k.martin17
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We’re thrilled to hear that your visit was the best car-buying experience you’ve had. Providing exceptional service and making sure our customers feel valued is always our goal, and we’re glad our team made such a great impression. We appreciate your kind words and hope you enjoy your new vehicle!

March 30, 2025

Fingers crossed🤞the problem is fixed this time; I realize thinks happen. Arman, my consultant is amazing. More

by slbayes56
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Arman
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your patience, and we truly appreciate your understanding. We're glad to hear that Arman provided excellent service, and we hope the issue is resolved to your satisfaction. If you have any further concerns, don't hesitate to reach out.

March 30, 2025

The dealership is fine Since leasing my XT5 I basically visit the service dept but this time it was more expensive than before because I have a turbo engine to service it in my opinion was expensive I paid More

by okelleystallion
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We're glad to hear that your overall experience has been positive. We understand that servicing a turbo engine can sometimes come with higher costs, and we appreciate your understanding. If you have any questions or concerns about future services, please don’t hesitate to reach out. We value your continued trust in us!

March 30, 2025

Great experience, everything was quick and easy to take care of. Thank you…Cindy & Rick More

by rcazwillis
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 03, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re so glad to hear that your experience was quick and easy. We appreciate you taking the time to share your positive experience and are happy to have been able to assist you!

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