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Crest Cadillac

Frisco, TX

4.5
506 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 506 reviews

December 01, 2020

Shawn Barron in service is fabulous! Great customer service and attention to detail. Like vistan old friend, I know I will be well taken care of. More

by Bruingal
Customer Service
Quality Of Work
Price
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 02, 2020 -

Crest Cadillac responded

Thank you for your positive review!

November 25, 2020

Crest Cadillac Frisco service center has always provided superior service. There friendly and knowledgeable staff make you feel comfortable bringing your vehicle there for service and know that it will be h More

by Lpepper22
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Upton
Nov 30, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 24, 2020

My dealership is the best with excellent services. My Service manager Paul Zugelder was phenomenal. He was very efficient, effective, and productive!!! Thank you Paul for your amazing customer servic More

by Rswan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paul Zugelder, Daniel Durbin, Steve Lee, David Sung, Hussain Jafri
Nov 25, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 24, 2020

I am disappointed with Crest Caddilacs service.First they took most the day to diagnose the issue with my car and then they lie when they were suppose to be done with it which was Saturday. The service rep s More

by karettop2002
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica Toombs
Nov 25, 2020 -

Crest Cadillac responded

We appreciate your feedback. Our goal is to make vehicle maintenance easy for our customers, and we're sorry that your service visit took longer than expected. We would love to see what we can do to earn back your trust. Please contact James Freel at Jfreel@vtaig.com at your earliest convenience.

November 24, 2020

Paul was very accommodating of my needs regarding my Cadillac. He made sure the services that were required and the detailing of my vehicle were taken care of. More

by redickclan
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Paul
Nov 25, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

November 20, 2020

First time using roadside assistance and finally got a hold of Shawn. As soon as he found out I needed help sent Crest representative to troubleshoot my problem and take care of it in my garage. More

by Herman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 23, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

November 20, 2020

I appreciate your dealership and Daniel. Daniel made this experience very easy on me. I am not use to spending this amount on a car. More

by Philip
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Durbin
Nov 23, 2020 -

Crest Cadillac responded

Every day we strive to be excellent - reviews like yours are always the goal. Thank you for taking the time out of your busy day to recognize us.

November 19, 2020

Great service and always get a car wash . Ask for Gene Reeves as a service writer. He knows his stuff and is a straight shooter. Waiting area is very clean and comfortable. More

by rjrndr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gene Reeves
Nov 20, 2020 -

Crest Cadillac responded

Thank you for your positive review!

November 18, 2020

They were great to deal with.Everything was smooth, easy They were great to deal with. Everything was smooth, easy and straightforward. We really liked our salesperson, Jordan. Would definitely recommend Cr More

by Texasgirl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Naemi
Nov 19, 2020 -

Crest Cadillac responded

Our reputation is one of our top priorities. Your positive review is what we are always striving for!

November 18, 2020

my service was fast I like the way they communication . when my car was done the communication was well they let me know everything that I needed any different repairs I need my car. More

by Brosam28
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
James Freel
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hussain Jafri
Nov 19, 2020 -

Crest Cadillac responded

Thank you for your positive feedback!

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