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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
1,019 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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Today: 8:30 AM - 8:00 PM Closed Now
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6280 State Hwy 121

Frisco, TX

75034

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Showing 1,019 reviews

March 11, 2025

Excellent experience! Bret is a true professional and made us a customer for life. He really knew the product and answered all of our questions. He also helped guide our More

by BONIN5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

We’re thrilled to hear that Bret provided you with such a professional and informative experience. It’s fantastic to know that the XT5 is now your second Cadillac! We truly appreciate your trust and loyalty, and we look forward to assisting you again in the future. If you need anything else, don’t hesitate to reach out!

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March 11, 2025

The customer service and support was good service during my appointment on Saturday. Thank you More

by NATALIEVACIO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words about our customer service during your appointment on Saturday. We appreciate your feedback and are glad to hear that you had a positive experience with us.

March 11, 2025

Logan McPhearson in the service department is wonderful! He makes every visit easy. He is professional and always promptly addresses any issues or concerns. He takes the time to explain any work needed an More

by rosa11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPhearson in the service department 5 star service.
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Mar 12, 2025 -

Crest Cadillac responded

Thanks for the fantastic feedback! We're thrilled to hear about your positive experiences with Logan. He truly embodies our commitment to excellent service, and we appreciate you taking the time to share your thoughts. Looking forward to seeing you again soon!

March 11, 2025

The process was an absolute beating. Bought/leased multiple cars, losing a day & 1/2 work is insane, the bulk of things could've been done online. More

by TCOFFEY0
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for sharing your feedback. We apologize for the inconvenience and understand that a lengthy process can be frustrating. We are always looking for ways to improve and make the experience more efficient for our customers, and your input will certainly help us in that effort. If you have any further concerns or suggestions, please feel free to reach out. We appreciate your patience and hope to better serve you in the future.

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Mar 12, 2025 -

TCOFFEY0 responded

I think Cadillac needs to convey the message that it respects customer's time. I repeatedly requested that I not return to the dealership until everything was done so that all I needed to do was sign paperwork. Terms had already been negotiated and agreed to. I was assured that this was the case but when i arrived, nothing could've been further from the truth. Spent 1/2 day just sitting around waiting on others. Cadillac can do better!

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March 11, 2025

Bryan was great in getting me a loan car in my time of need, and keeping me up to date on its progress through the shop. Couldn’t ask for better service! More

by Sammy Fowler
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Caleb Brosin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kodie Cadenhead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jordan Naemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Riedl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kluber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bryan (Service Manager)
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your great review! We're so glad to hear that Bryan was able to assist you with a loan car and kept you informed throughout the process. Providing excellent service and keeping you updated is our priority, and we're happy we could meet your expectations. If you need anything else, feel free to reach out!

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March 10, 2025

Logan McPhearson my technician was awesome. He always takes great care of me and my Cadillac. More

by PHAMRA0425
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPhearson
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Mar 11, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re so glad to hear that Logan McPhearson always takes great care of you and your Cadillac. We truly appreciate your trust and look forward to continuing to provide excellent service for you!

March 10, 2025

Pleased with my service and service advisor. Have been a Crestcustomer for 18 years and have always been pleased with the service my car receives. More

by mpishko
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn Barron
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Mar 11, 2025 -

Crest Cadillac responded

Thank you for your loyal support and kind words! We're so glad to hear that you've been consistently pleased with the service over the years. We truly value your trust as a Crest customer for the past 18 years and look forward to continuing to provide excellent service for you and your car!

March 10, 2025

Second car purchased from Bret and he’s always been very professional and responsive. Hope to keep this car at least five years and certainly contact Bret for any future vehicles More

by RWHITE9844
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 12, 2025 -

Crest Cadillac responded

Thank you for your kind words about Bret's professionalism and responsiveness. We appreciate your loyalty and look forward to assisting you with any future vehicle needs!

March 09, 2025

Great service at this dealership and make sure you are up to date on all services that are needed for your vehicle More

by CRYSTALWOODS97
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan sales advisor
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Mar 10, 2025 -

Crest Cadillac responded

Thank you for your kind review! We're so glad to hear you had a great experience with our service team. We always aim to keep our customers informed and ensure their vehicles stay in top condition. If you ever need anything else, we're here to help!

March 09, 2025

I’ve purchased many vehicles in the past, this is by far the most professional and personal experience. It was great More

by CVASQUEZ.56868
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Omar Elwir
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 10, 2025 -

Crest Cadillac responded

Thank you so much for your kind words! We’re thrilled to hear that your experience with us was both professional and personal. We truly value your business and are glad we could make your car-buying experience exceptional. We look forward to assisting you again in the future!

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