Back

Crest Cadillac

Frisco, TX

4.8
982 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
Contact Dealership

6280 State Hwy 121

Frisco, TX

75034

Directions

By Type

Showing 982 reviews

March 08, 2025

Superb customer service. Amanda was my sales agent and she understood what I wanted in terms of my monthly payments. More

by ALONSO2370
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Amanda Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our customer service. We are thrilled to hear that Amanda understood your needs regarding your monthly payments and provided you with the assistance you were looking for. Your satisfaction is our priority.

March 08, 2025

Easy to drop off and pick up. Ride share service (Alto) is always pleasant and convenient. More

by DEB_DALLASX2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our drop-off and pick-up process. We are glad to hear that you find our ride share service with Alto pleasant and convenient. Your satisfaction is our priority, and we look forward to serving you again soon.

March 08, 2025

Very knowledgeable guy, made the whole interaction smooth and stress free. Best sales guy I’ve dealt with hands down More

by ashli.red
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Nathan Bonds
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rachid Lagrini
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words! We are thrilled to hear that you found our team knowledgeable and that your interaction was smooth and stress-free. Your satisfaction is our priority, and we look forward to assisting you again in the future.

March 08, 2025

Very professional, Mr. Bryan Oldham, who has been my service advisor for about 20 years starting before there was a Crest Cadillac, and even though it was his day-off, kept More

by ROBERTPANNELL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Schuyler Crouch
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 10, 2025 -

Crest Cadillac responded

Thank you for your thoughtful and detailed review! We're so glad to hear that Bryan Oldham and Monica Toombs provided you with professional and attentive service throughout your visit. It's clear that their commitment to your satisfaction made a positive impact, and we truly appreciate your long-standing relationship with us. We also appreciate your feedback regarding the finance department. We understand your concerns about the credit card charge, and your suggestion will be taken seriously as we continually evaluate ways to improve our customer experience. We want to ensure that our practices align with the high standards we strive to maintain. Thank you again for sharing your thoughts, and we look forward to continuing to serve you in the future.

March 07, 2025

I feel very comfortable with you , you did a great job. I really appreciate the work and help I received from Monica, she is amazing, thanks for everything. More

by Jmilenna
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mónica
Mar 10, 2025 -

Crest Cadillac responded

We are thrilled to hear that you feel very comfortable with us and appreciate the great job Monica did. Your kind words about her amazing work mean a lot to us. Thank you for your feedback!

March 07, 2025

All was good. Addressed all issues with my car. Wish they would drop the credit card 3% fee. More

by Dawnolson001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that all issues with your car were addressed. We appreciate your suggestion regarding the credit card fee and will take it into consideration as we strive to improve our services.

March 07, 2025

Crest has Very professional service and always puts the customer first. I love the follow up afterwards More

by pamschelldorf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vertrano
Mar 11, 2025 -

Crest Cadillac responded

Thank you for your kind words about our professional service and commitment to putting customers first. We are glad to hear that you appreciate our follow-up efforts and look forward to serving you again in the future.

March 06, 2025

Monica took great care of me. Think 750$ for a mouse chewing a connection.to water pump Is ridiculous pricing but my service rep Was great. Doing a little research online find o More

by MNSTUDER
Recommend Dealer
Yes
Employees Worked With
Monica was my service rep 5 stars for her
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your feedback! We are glad to hear that Monica took great care of you during your visit. We understand your concerns regarding the pricing and appreciate your research on the issue. Your satisfaction is important to us, and we hope to assist you again in the future. Please feel free to reach out to us directly with any questions or concerns.

March 06, 2025

Monica's attention to customer service is second to none. Her efforts alone have made me a customer for life! I found myself needing service in a flash to pick up my littles from school, she got me in and More

by CHARTLEY1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica Toombs
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We are thrilled to hear that Monica's exceptional customer service made such a positive impact on your experience. We strive to provide quick and caring service, and it's great to know that we succeeded in meeting your needs. Your loyalty means a lot to us!

March 06, 2025

Excellent service and support. Exceptional customer service from my service advisor, Bryan Oldman. I live in Central Texas and have visited a few Cadillac dealerships in Houston, C More

by LOPEZROBERT12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Oldham
Mar 07, 2025 -

Crest Cadillac responded

Thank you for your kind words about our service. We are thrilled to hear that Bryan Oldman provided you with exceptional customer service and that you consider us to be the best dealership in Texas. Your satisfaction and loyalty mean a lot to us, and we look forward to serving you again in the future.

...
24
...