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Crest Cadillac

Frisco, TX

Overview
Employees
Reviews
Vehicles
4.8
2,496 Reviews
When you visit us at 6280 State Hwy 121, Frisco, TX, you'll find one of the best selections of new Cadillacs, Certified Pre-Owned and used Cadillac cars for sale in Dallas and Frisco, Texas. Stop by soon or browse inventory online to see what we have in stock. Our lineup includes a variety of luxury vehicle options, including the new Cadillac XT6, XT4, CT6-V, and - a celebrity favorite - the Cadillac Escalade. If your current vehicle requires service, Crest Cadillac also has a first-rate auto repair and maintenance facility that's staffed by manufacturer-trained and certified Cadillac technicians - so your car will be in great hands. In addition, if you simply need a quick turnaround service, like an oil change, tire rotation or belt replacement, we have a comfortable waiting area with complimentary coffee, tea and Wi-Fi, a café with full breakfast lunch and dinner menus; a putting green, a dog park and much, much more. Plus, we provide free car washes following every service appointment. Once you see what the Crest Experience is all about, we're certain that you'll make us your premier Cadillac dealer in Frisco, just like many of your neighbors have already done. We would love the opportunity to earn your business, too, so please visit us to find Cadillac cars for sale in the Dallas area!
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6280 State Hwy 121

Frisco, TX

75034

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Showing 2,496 reviews

January 23, 2025

I have written extensively on Yelp and Google reviews about this dealership since 2015 but have been a customer since 1996 in sales and service. More details there. Most recent service was for oil chang More

by Doug@dougcaldwell.net
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greg Vetrano in Service Dept gets my rating 5 stars
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your detailed feedback and for being such a loyal customer! We truly value your continued trust in both our sales and service teams. It’s great to hear your recent service went well overall, but we’re sorry for the inconvenience caused by the software update resetting your personalized settings. Your suggestion to notify customers beforehand is an excellent point, and we will share it with our team to improve the experience. Thank you for sharing your thoughts and for your years of support!

Jan 24, 2025 -

Doug@dougcaldwell.net responded

And one more fix was required. After the tires were rotated the tire pressure sensor for each wheel was not recalibrated so reducing or inflating tires had no effect. Sensor read out on dash was giving false incomplete info. Returned to dealership and Greg promptly identified and fixed problem. And he apologized for cause the problem.

January 23, 2025

Logan McPherson is an asset to the Crest organization. He always goes over and beyond to meet the needs of his customers. More

by KEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Logan McPherson
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful feedback! We’re thrilled to hear that Logan McPherson has consistently gone above and beyond to meet your needs. His dedication and commitment to providing excellent service truly make him an asset to our team. We appreciate your kind words and look forward to continuing to serve you!

January 23, 2025

For three years we have found the service team to be excellent in all aspects of car servicing. Very competent in all regards. More

by LEEACRES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind words and for trusting us with your vehicle’s care over the past three years! We’re thrilled to hear that our service team has consistently provided excellent and competent support. Your loyalty means a great deal to us, and we’re committed to maintaining the high standards you’ve come to expect.

January 23, 2025

The dealership offered me valet service to provide service to my car. That in my opinion is an absolute incentive to buy from Crest Cadillac. More

by RAYEANNENR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're delighted to hear that you appreciated our valet service. Providing convenient and customer-focused options like this is one of the ways we strive to make ownership with Crest Cadillac stand out. We're glad it made such a positive impression, and we look forward to continuing to serve you!

January 23, 2025

Brian Oldham is an amazing service advisor. He is knowledgeable and cordial. The work was done correctly and promptly. More

by SYD1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Oldham is my service advisor
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your feedback! We’re delighted to hear that Brian provided such exceptional service. His knowledge and professionalism are a great asset to our team, and we’re glad your vehicle’s work was completed correctly and promptly. We appreciate your kind words and look forward to assisting you again!

January 23, 2025

Very pleasant buying process. Friendly knowledgeable staff. This is my second vehicle purchase from Crest. More

by DPAIR
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch, Rachid Lagrini
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review and for choosing us again for your vehicle purchase! We’re delighted to hear that you had a pleasant buying experience and found our staff friendly and knowledgeable. Your continued trust and loyalty mean so much to us, and we look forward to assisting you with your future needs!

January 23, 2025

Felix was very informative, professional, and responsive with our purchase. Great service and we will be purchasing our next Cadillac from him. More

by DENNIS98
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Villatoro
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schuyler Crouch
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for your wonderful review! We’re thrilled to hear that Felix provided informative, professional, and responsive service during your purchase. It’s great to know you had such a positive experience and that you plan to return for your next Cadillac. We truly appreciate your loyalty and look forward to assisting you again in the future!

January 23, 2025

Crest Cadillac has been good in providing excellent service and products that have my vehicle running smoothly and efficient. More

by WILLIEY365
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Schuyler Crouch
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your kind review! We’re so glad to hear that you’ve had a positive experience and that our service and products have kept your vehicle running smoothly and efficiently. Your satisfaction is our priority, and we look forward to continuing to meet your needs!

January 23, 2025

Service from Logan and across the board was excellent. Vehicle returned sparkling clean. Pleasant waiting area. More

by ESTALA3EM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Logan McPherson
Report | Print
Jan 24, 2025 -

Crest Cadillac responded

Thank you for your review! We’re delighted to hear that Logan and the rest of the team provided you with excellent service. It’s wonderful to know your vehicle was returned sparkling clean and that you enjoyed our pleasant waiting area. We’re committed to creating a positive experience every step of the way, and we appreciate your kind words!

January 23, 2025

Very prompt excellent customer service. Waiting area is nice and comfortable And clean If you choose to wait More

by dlfamsp
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James Freel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Vertano
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Jan 24, 2025 -

Crest Cadillac responded

Thank you for sharing your experience! We're so glad to hear that you received prompt and excellent customer service. It’s also great to know you found our waiting area clean, comfortable, and welcoming. Providing a positive and relaxing environment for our customers is important to us. We look forward to assisting you again in the future!

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