Crest Cadillac

After having visited Lexus and Lincoln, our last stop was Crest Cadillac. We chose to purchase from Cadillac, and Jenny Joseph was the primary reason for that choice. From the warm reception, to the negotiat Crest Cadillac. We chose to purchase from Cadillac, and Jenny Joseph was the primary reason for that choice. From the warm reception, to the negotiation, to the completion of the documentation, and even driving out to our location to pick up the title, she was exemplary! Because of Jenny, we will be back to purchase our next Cadillac. More

The transaction was so easy and everyone was so helpful. Jenny was the best. Definitely a customer for life!! Jenny was the best. Definitely a customer for life!! More

I just want to say I’m very happy with everything and I’m 100% sure I will see you again in a few years. 100% sure I will see you again in a few years. More

Call to talk with Monica Toomb after car was serviced. Told her my sabiltrak keep coming on. She replied and told me it was my battery. I google the sabiltrak it said nothing about my battery. Went to get Told her my sabiltrak keep coming on. She replied and told me it was my battery. I google the sabiltrak it said nothing about my battery. Went to get my battery check they said my battery was fine. I didn’t like the way I was treated if I was a white women I wouldn’t have been treated that way this is my second vehicle from Crest. Screw Crest Cadalliac I will never buy another vehicle. More

A small snafu but overall this was the easiest ever. Matt was helpful without being intrusive, which is a very good quality. Matt was helpful without being intrusive, which is a very good quality. More

I purchased a 2018 Cadillac Escalade on Jul 23, 2022. The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the veh The sales process was solid and the Service Dept has been 4+ star experience. However, it is now Nov 26 and I have not received the title for the vehicle that I paid for in cash. Kodie Cadenhead was helpful in intial troubleshooting and assist to try and correct the delay in the title but no updates since 10/15/22. More

I purchased a used car from this dealership group and Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express Felix, my salesperson, was awesome with the sale and how the add-on $1K included wonderful services like how I could just drive through their express service every 6 months for the interior and exterior. When I went back to get my license plates and have them put on I was questioned if I really bought my vehicle there. It wasn't said like they were surprised. It was said in a questioning manner like I was lying. Why would I drive 18 miles out of my way to bring my car tags to a random service center and then wait for someone to put them on with a few screws? Service put on one tag (crooked and not seated in the frame) and then they told me I had to purchase a holder for other tag. I saw Felix in the parking lot and when I mentioned that he said he would look for one and get back to me, but that was 10 months ago. Fortunately, I didn't wait, when I got home I straightened and reseated the crooked plate and ordered a holder from Amazon for the other plate which I mounted and installed myself. Even though Crest supposedly inspects all their used vehicles, I soon discovered the windshield wiper hose had slices in it and I also had to purchase a new battery within weeks. About 5 months after the sale, I received a notice prompting me to bring my vehicle back so they could reapply the exterior protectant and how it would require at least leaving my vehicle for 24 hours to do it. Definitely not an express service. After research online I discovered this spray product is a Berkshire Hathaway created protectant and I contacted service via online chat to see if I could have it done while I waited. The online rep didn't know and told me their service department would contact me. After 5 months, I'm still waiting for that call. So, Yes the sale is great, but their service after sale (on paid items) hasn’t been up to par for me. More

Just took my ‘12 CTS in for a check engine light. Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getti Treated like xxxx apparently for having a 10 year old car(didn’t get the same treatment when I took in our ‘18 XT5). They tried to scam me into getting another $1500 worth of work that “had to be done immediately.” Don’t take your car here. Go ANYWHERE else!! More

Juda was so great to work with at Crest Cadillac, he went to the extra mile to work in my budget to get me a wonderful suv. He made sure to keep me informed and he help the car buying experience go so smooth to the extra mile to work in my budget to get me a wonderful suv. He made sure to keep me informed and he help the car buying experience go so smoothly. I hope to be a longtime customer thanks to Juda! More

Shopped but didn’t end up buying. Crest wanted $10k over MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dalla MSRP for the new car I was wanting. $10k!!!!!! How these guys can sleep at night, I don’t know. Ended up heading over to another dealer in Dallas to get my blackwing after reading other reviews, where they don’t take advantage of their customers by price gouging. This dealership should be ashamed of their selves. . More