Crest Cadillac

Worst customer relation and deliberately mislead customers to sell their products. The managers don’t even listen to you on the mistakes they did. The parts are double the MSRP. The finance depart customers to sell their products. The managers don’t even listen to you on the mistakes they did. The parts are double the MSRP. The finance department is at another level. They lied on the product to sell a coverage. I didn’t even get the review email. Finally got to meet with Kodie who was helpful. More

The whole experience was no stress and so easy. Douglas was so helpful and knowledgeable. He went out of his way to work with Tanya (Financial manager) to get me the best deal I could get. Douglas Douglas was so helpful and knowledgeable. He went out of his way to work with Tanya (Financial manager) to get me the best deal I could get. Douglas also made sure that I had a spare tire for my Cadillac. Tonya is a wonderful person to talk to and do business with. She made everything so easy. I would definitely recommend Crest Cadillac and talk to Douglas and Tanya. They will definitely be so helpful and get you the best deal possible thank you. More

Crest Cadillac accepted an offer I made to purchase a vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this cond vehicle via email. I got a call the next morning that the dealership sold the vehicle to someone else after my offer was accepted. I find this conduct extremely unprofessional and unethical. If something needed to be done beyond the referenced email agreement, they should have informed me. The dealer made a point to tell me that they were held to a higher standard because they were apart of Berkshire Hathaway Automotive. Clearly, those standards must not be very high. I would recommend that people avoid doing business with this dealer. More

Do NOT buy a used vehicle from this dealership they claim they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a y they do a 360 inspection and that everything was perfect on our vehicle. We have had to replace our transmission 5 times now since buying the car a year ago. It’s one thing to be a good car salesman’s and it’s one thing to lie to your customers. I will never buy a vehicle from this place again and that includes all Crest dealerships. Worst EXPERIENCE EVER!!!! THEY DONT CARE! WORST PART IS THEY GOT A xxxx GOOD CAR FROM ME AND SOLD ME A PIECE!!! More

The salesman Daniel Nunez was very helpful. On the other hand the finance department was hard to get a hold of to finalize the deal. On the other hand the finance department was hard to get a hold of to finalize the deal. More

Beware! Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it Ive bought 3 vehicles from Crest, never an issue. Recently I purchased a prenowned Escalade to use as a family utility vehicle. Pric was fair, it was sold as a Certified Preowned. The day after I bought I left town on a road trip. Immediately, we discovered that adaptive cruise didn't work, front end crash avoidance didn't work, "fuel range" indicator was eratic, rear heat would say 70 then 10 minutes later say 85, driver power seat made crunching noises. Obviously something was wrong. I called my service advisor, he said to bring it in when I returned to town. On my way back I called a GMC dealer and asked them to research the VIN, within minutes they called to tell that with only 28,000 miles, the left front wheel was bent and replaced, water pump was replaced, both front end air suspension shocks were replaced, transmission pan was replaced AND the entire transmission was replaced. None of these things were disclosed to me, I specifically insisted on buying a clean road car. Clearly no one at that dealership ever inspected the vehicle before certifying it. I was not happy. On return from my road trip I. went into the dealership, met with the new car manager(owners son), told him I didn't want the car. The mere fact that the car sold as a certified vehicle was a lie, intentional or due to incompetence, a violation of the contract. The manager said he completely understood, said they'd make it right. I told him I'd leave the car there, he said no because they couldn't insure it on their lot, I was the owner. At the same time my 4 year old Yukon with over 100,000 was for sale on their lot. I was uncomfortable since nothing was in writing, there were no guarantees made. Within days I was cautioned by the sales manager that used car prices can be volatile as the value of the car they sold me could drop significantly. I decided to take action while waiting for them to find a suitable alternative. They did not find a suitable car, But I was able to locate several of them in the dallas area where I live. Sadly, 2 times I was told by the other dealers that the car I was trading (the Crest car) could only be traded for a $20,000 LOSS, even though I bought the car only 2 weeks earlier. The other dealers checked the VIN and said they didn't want the car. Finally a competitor gave me $8,000 less than I paid on the trade, said that was the best I could do. Here is the problem, I went into Crest where I've made multiple purchases in the past 3 years, Asked them work with me on my loss since it was them who created the problem, and was told by the owners son, "all bets are off. Too bad." They violated the contract, never made the deal right and promptly dismissed me. I actually respect their right to act any way they see fit, BUT THIS DEALERSHIP CLEARLY DOESN'T SEE INTEGRITY AS SOMETHING IMPORTANT, IN MY CASE, THE CLIENT WAS LAST. THEY ARE MAKING SEWELLS JOB EASY, I WILL NEVER STEP INTO CREST AGAIN FOR ANYTHING. BEWARE!!!, BETTER YET, BUY ELSEWHERE. More

my sells representative was great and I felt he payed special attention during and after our purchase. I would highly recommend him and I will call him when I am ready to purchase my next Cadillac! special attention during and after our purchase. I would highly recommend him and I will call him when I am ready to purchase my next Cadillac! More

After seeing a car online, we reached out to the dealership and spoke to Jenny Joseph, the sales woman. From the start, she was completely knowledgeable of the vehicle, and helped us from the purch dealership and spoke to Jenny Joseph, the sales woman. From the start, she was completely knowledgeable of the vehicle, and helped us from the purchase process from beginning to end. We were so thankful for her willingness to go above and beyond for us. We purchased this car from across the country in Indiana trusting in the staff and they proved we made the right choice to the end. Nelson picked us up from the airport and made our trip so much smoother. Thank you to Dean Robbins for helping with the finance part!. You really can tell this dealership cares about training staff and choosing ones that will represent their name properly. More

Crest Cadillac is a very professional dealership with positive, courteous sales associates. Juda provided excellent customer service. positive, courteous sales associates. Juda provided excellent customer service. More

The team at Crest Cadillac always outperforms my expectations! This is the 4th car we purchased here and they just keep getting better and better. Great value and their personal approach make me expectations! This is the 4th car we purchased here and they just keep getting better and better. Great value and their personal approach make me wonder why I would ever go anywhere else. More