Crest Cadillac

The folks at Crest Cadillac truly understand the concept that exceptional customer service = repeat business. I just purchased my fourth Cadillac Escalade through them. Following are several reasons I com that exceptional customer service = repeat business. I just purchased my fourth Cadillac Escalade through them. Following are several reasons I come back to Crest for my cars: 1) Chris Rucker is an attention to detail sales rep. He understands the buying experience (in other words, he deals with you as if he was the buyer) and does all he can to make it memorable and enjoyable. Amazing sales knowledge of the product, the financing, the maintenance. He also has an amazing memory that recalls your likes and dislikes. I will be buying all my future vehicles (and my children's - Crest has an amazing used car operations as well) exclusively from Chris. 2) Shawn Barron in Service is the best man to help you maintain your car in top shape and running like new no matter how old it is. Shawn knows when you should spend the money to fix something or if you should wait until the next oil change. All of my Crest vehicles have been serviced by Shawn, and they always run like new when i drive out of there. I wouldn't want anyone else to touch them. 3) Jeremy Burdin in the 'skunk works' department will add the extra bling to your vehicle if you need it. Want a ceramic coating, done. Want a clear coat bra to protect your front end from rocks and bugs, done. Want your Cadillac logos painted a certain way, done. Somebody door dinged your door, he'll fix that. He is a magician. What an amazing team of professionals. For these reasons, and many others, are why I keep coming back to Crest! More

Extremely poor customer service after purchasing a new 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. 2024 Cadillac CT 5 After taking delivery of my new car I received a call from the dealership that my license plates were in and ready for pick up. Unable to return to the dealership, I asked my daughter if she could stop by the dealership and pick up my plates. (Going out of her way taking her daughter to Special Needs School) Later when I went to put the plates on the car, I noticed that there was no bracket on the front of the car to install the plate. Why would the dealer let the vehicle leave the lot without a required part attached to the car. ( Texas law REQUIRES that vehicles displayed from and rear license plate or be subject to $200 in fines) The dealership must know what the motor vehicle laws require. I called the dealership to get an appointment to install the bracket. I was told just display the plate on the dashboard. Later a person named Chris called and left a voicemail (I was on a long distance business call and couldn’t answer his call). Chris left a message that he would call back .Several hours later I called the dealership back and ask to speak to Chris . The phone continued to ring for well over a minute without anyone answering the phone. I hung up and called again. After several more calls a lady answered the phone and said she would forward my call to Chris. Listening to music for several minutes the lady returned to me and informed me that t that Chris was unavailable and she would leave him a note to call me. .That was over TWO DAYS AGO and Chris still has not contacted me. Later in the in afternoon I called the dealership again and asked to speak to the General Manager or the Owner. I was told that is the same person. I waited on hold for a couple of minutes and then I was told that the General Manager/Owner was not available. The lady took my name and number and she would leave the person a note to call me. Two days later still no return call. I think that once you jump the curb, in your new car Cress Cadillac could care less about customers. The next problem I had was that some genius thinks it is a good idea to Super Glue a sticker on the windshield where a toll tag needs to be installed. It took me over an hour to remove the sticker that they had installed. I had to spray a special glue remover several times on the sticker and then take a razor blade and scrape the sticker off in order to place my toll tag in the proper spot. I already had a bill from NTTA because I had not yet received my toll tags. One problem was that the temporary paper plates and my replacement plates that the dealership gave me didn’t match. So more bills until I contacted NTTA with the new plate numbers. Since I was leaving on a business trip and no plates on the front of my vehicle I felt it best that I take a difference from of transportation to avoid any penalty of driving in violation Texas laws. I was able to have my daughter ( after going out of her way talking her Special Needs Child from Prosper to Plano take the car back to the dealership) and have the bracket installed on the car … THAT SHOULD HAVE BEEN INSTALLED BEFORE DELIVERY I am not at all impressed with their service and doubt that I will ever use their service department for any reason. My advice is if you for some reason you purchase a vehicle from Cress Cadillac that you make sure it has been fully serviced to meet all state and federal requirements. More

This was second car we bought from Crest Cadillac and Jenny Jospeh was our sales associate both times. She represents excellence and professionalism! She has us as customers for life and we will always r Jenny Jospeh was our sales associate both times. She represents excellence and professionalism! She has us as customers for life and we will always recommend her to friend's! Choose Crest they are the best! More

Austin was a very honest and down to earth salesman. He was up front and patient. We have been looking for a few months at several different lots and couldn’t find what we were looking for and came acro He was up front and patient. We have been looking for a few months at several different lots and couldn’t find what we were looking for and came across some pushy salesmen that seemed shady. If you are looking for an honest man and not into rushing you to buy, then I highly recommend Austin. I will be back and will definitely refer him to anyone looking to buy! More

Everyone there was very nice! They made our car buying process easy and smooth. Much appreciated!! They made our car buying process easy and smooth. Much appreciated!! More

Everyone we worked with at the dealership had Exceptional service, knowledge and all our questions were answered service, knowledge and all our questions were answered More

Bret was very easy to work with and he made the process simple. He didn't pressure me to buy any of the extras and he went over everything clearly. I will definitely buy another car from Crest. simple. He didn't pressure me to buy any of the extras and he went over everything clearly. I will definitely buy another car from Crest. More

Jenny was the best associate ever. Best purchasing experience! She is so sweet and helpful definitely recommend her to buy a car from! Best purchasing experience! She is so sweet and helpful definitely recommend her to buy a car from! More

I recently had the pleasure of purchasing my first vehicle at Crest Cadillac, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted by Chris Rucker, w vehicle at Crest Cadillac, and I must say, the experience exceeded all my expectations. From the moment I walked in, I was greeted by Chris Rucker, who made me feel welcome and valued as a customer. He took the time to understand my needs and preferences, and he went above and beyond to ensure I found the perfect Jeep for me. Throughout the entire process, Chris was professional, knowledgeable, and incredibly helpful. He answered all my questions, addressed any concerns I had, and made the entire experience seamless and enjoyable. I couldn't have asked for a better salesperson to guide me through this significant purchase. Additionally, I had the pleasure of working with Dean in the finance department, who was equally exceptional. Dean took the time to explain all the financial details clearly and patiently, ensuring I understood everything before signing any paperwork. His professionalism and attention to detail were truly commendable, and he made the financial aspect of the purchase stress-free. Overall, my experience at Crest Cadillac, from working with Chris Rucker to Dean in the finance department, was outstanding. I highly recommend Crest Cadillac to anyone looking to purchase a vehicle, as their customer service, professionalism, and attention to detail are second to none. Thank you, Chris and Dean, for making my first vehicle purchase a memorable and enjoyable experience! More