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Crest Cadillac

Frisco, TX

4.5
506 Reviews
BEST OF CREST Our best offers. Our Best Selection. Your best choice to get more for less. See why so many customers love Crest.
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6280 State Hwy 121

Frisco, TX

75034

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Showing 506 reviews

April 01, 2024

Crest Cadillac provided exceptional service, with knowledgeable staff and a welcoming atmosphere. We worked with Austin Drabick, who did a fantastic job - helpful, courteous, and went above and beyon More

by meredith.mcneill74
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Austin Drabick
Apr 02, 2024 -

Crest Cadillac responded

We strive to create an exceptional experience at Crest Cadillac, and we're thrilled to hear we achieved that for you! Thank you for recognizing our knowledgeable staff and welcoming atmosphere. We'll be sure to pass your kind words on to Austin Drabick – it sounds like he went above and beyond to ensure a smooth buying process. Congratulations on your new car, and welcome to the Crest Cadillac family!

April 01, 2024

We had the pleasure of working with Keilyn on the purchase of a new Cadillac. She is a wonderful salesperson. She made the purchase process very easy. We highly recommend contacting her if you are in More

by thehagers1
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Schuyler Crouch
5.0
This rating includes all reviews, with more weight given to recent reviews.
Keilyn Michaelis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 02, 2024 -

Crest Cadillac responded

We're so happy to hear you had a wonderful experience working with Keilyn! She takes pride in making the car buying process smooth and easy for our customers, and we're thrilled she achieved that for you. Thank you for recommending Keilyn to others looking for a new car – that means a lot! Congratulations on your new Cadillac, and welcome to the Crest Cadillac family!

March 28, 2024

Crest Cadillac delivers excellence in customer service and that is manifest through its employees, including Bret Bonin! Bret is personable, thorough, professional and extremely responsive- even on the we More

by Monica from Plano
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Myles Bates
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Kluber
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason McClellan; Bryan Oldham
Apr 01, 2024 -

Crest Cadillac responded

Wow! Thank you for this incredible review! We strive to deliver exceptional customer service, and it means the world to know we're achieving that goal. We're so happy to hear you've been treated like a celebrity! That's exactly the experience we want to create for every customer. The fact that you call Crest your "forever go-to dealership" makes all our hard work worthwhile. Thank you again for choosing Crest Cadillac and for recognizing the dedication of our employees, especially Bret. We look forward to exceeding your expectations on your next visit!

March 27, 2024

Advertise at MSRP but Chris said since we out of state we have to pay more. They don’t like to sell to out of state customers. Wanted to know if we could title it there. Bad business. Be careful. More

by Hrs337
Sales Price Transparency
Recommend Dealer
No
Employees Worked With
Chris Rucker
1.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 28, 2024 -

Crest Cadillac responded

Please contact Caleb Brosin at CBrosin@vtaig.com regarding your experience at your earliest convenience.

March 23, 2024

I was looking at two vehicles on auto trader both listed around the same price. The other dealers out the door price was $5000 higher than advertised while Crest came back less than advertised. Sales pers More

by cbryan
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 25, 2024 -

Crest Cadillac responded

We're so glad you chose Crest for your car purchase! Transparency and building trust are very important to us. Thank you for recognizing Jenny's excellent communication skills and follow-through. It's fantastic to hear she kept her promises and provided a positive overall experience. We'll be sure to pass on your kind words to her. We're thrilled you found the perfect car at Crest, and we look forward to serving you again in the future!

March 20, 2024

Brought my car in on march 8th ‘24 for a oil change. The gentleman who greets in the bay when you pull in was right there and notified Reese of my arrival. After waiting five minutes for Reese to respon More

by Mummum2
Recommend Dealer
Yes
Employees Worked With
Jenny Joseph
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 21, 2024 -

Crest Cadillac responded

Thank you for taking the time to share your recent experience at our service department on March 8th. We sincerely apologize that your oil change took longer than expected and that the communication regarding the wait time was lacking. Please contact James Freel at jfreel@vtaig.com at your earliest convenience. Thank you again for your feedback. We value your business and hope to have the opportunity to show you a much better experience in the future.

March 17, 2024

Bret was great, Dean the finance guy was great also. They both were professional and stood behind their words even making sure the payments were as promised . They went above and beyond my expectation’s More

by tommyglas
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bret Bonin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dean in finance
Mar 18, 2024 -

Crest Cadillac responded

Hi Tommy, Thank you for your review. We are pleased to hear that Brett and Dean provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 15, 2024

Loved my experience with crest and Douglas! ! I would definitely return to Crest. thank you! More

by MIZE.ALICIA2122
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Douglas Bazurto
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Crest Cadillac responded

Hi Alicia, Thank you for your review. We are pleased to hear that Douglas and our team provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 13, 2024

Bought my wife’s XT6 from Chris over at Crest. Couldn’t ask for a better salesman and will be my car guy going forward! Made the transaction the smoothest I have had to date and the only time I ha More

by Nathanalemons
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Crest Cadillac responded

Hi Nathan, Thank you for your review. We are pleased to hear that Chris provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

March 12, 2024

What a special guy and salesman! ! Willing to work to help us get the best trade in with front office! Chris was and have been so attentive to us If you need a salesman. He is th More

by Judygurley
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Rucker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 18, 2024 -

Crest Cadillac responded

Hi Judy, Thank you for your review. We are pleased to hear that Chris provided you with great service. Thank you for your kind words and patronage. We look forward to working with you again.

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