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Crest Acura

Syracuse, NY

2.5
132 Reviews

737 W. Genesee Street

Syracuse, NY

13204

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Showing 132 reviews

July 10, 2018

Used car but hard to tell from new! My salesman Mike Dotterer was very personable and very attentive to my interest in some used RDX’s. He rode along telling about his life experiences More

by Go Yankees J & M
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jul 11, 2018 -

Crest Acura responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Mike was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Crest Management, Jeffp@CrestAcura.com, 315-422-2232

June 30, 2018

Great Customer Service and a Fair Deal! I got a great quality vehicle with no hassle at a fair price. I was particularly impressed that when I noticed a defect in the appearance of the vehi More

by AcuraMike
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jul 02, 2018 -

Crest Acura responded

Your kind words mean a lot to us. We appreciate your feedback and are happy to hear that Michael was able to meet your needs. We always strive to provide the utmost in quality and customer satisfaction, and we try our best to make the car buying experience as easy and stress-free as possible. We look forward to assisting you with your future sales and service needs. Crest Management, Jeffp@CrestAcura.com, 315-422-2232

June 28, 2018

Very positive experience Michael was a pleasure to work with. He did an exceptional job from start to finish and we are very pleased with our new vehicle. More

by DoNotWantAScreenName
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jun 28, 2018 -

Crest Acura responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Michael was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Crest Management, Jeffp@CrestAcura.com, 315-422-2232

June 20, 2018

My new RDX This is my 4th Acura but first RDX. Love the Acura's. They are well built, drive great, and a low maintenance vehicle. This dealership has a fantasti More

by DonnaB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Peter Barr, Michael Dotterer
Jun 21, 2018 -

Crest Acura responded

Thank you for providing us with feedback regarding your recent visit, Donna! Our team works hard to keep our customers coming back and it’s great to hear of your continued business. Peter and Mike are wholly devoted to the success of our guests’ experiences and we are both lucky and proud to have them on our team. We appreciate all of your kind words and thank you for returning to our dealership. We look forward to seeing you soon and hope that you enjoy your new Acura! Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

June 11, 2018

Awesome! Everything was wonderful. Michael was very helpful and attentive with all our questions and needs. Would definitely recommend this dealer and Michael More

by Jaaclynnguyen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jun 18, 2018 -

Crest Acura responded

Thank you for taking the time to leave us this feedback. Your review gives us the opportunity to learn if we are delivering great customer service and I am glad that this was the case with you! Please let us know if we can help you with anything else, thanks! Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

June 11, 2018

Great customer service Mike made it easy to close the deal via text, phone, and personal delivery of my new car!! Thanks again And can’t wait to work together in the future More

by Easton
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jun 18, 2018 -

Crest Acura responded

Thank you so much for sharing your car shopping experience with us. We're happy to hear you were able to find what you were looking for, including fantastic customer service, from Mike and the rest of the team. Thank you for choosing us for your automotive sales and service needs and we look forward to working with you again in the future. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

May 22, 2018

Acura RDX Lease Experience with Mike Today I signed for my 2nd RDX lease at the Acura dealership in Syracuse. I love this car and will continue to lease it again and again. My salesperson More

by Margaret124
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Philip Witherell, Michael Dotterer
Jun 18, 2018 -

Crest Acura responded

We always like to read customer feedback and are happy to know your recent visit was a pleasant one. Customer service is a huge priority for us, so it is great to know that Mike treated you with the respect you deserve. Congratulations on your RDX! If there is anything else that we can do for you please don’t hesitate to reach out. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

May 11, 2018

Wonderful , fast experience!! Courtney is fantastic!! So nice and professional. Paperwork was easy and quick and we had the car in 2 days. We will definitely buy a car from Courtn More

by Jillryan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Courtney Pickard
Jun 18, 2018 -

Crest Acura responded

Hello and thank you for the kind words! We couldn't be happier that you enjoyed your experience here at our dealership and that Courtney was there to provide you with such exceptional service! Thank you again and congratulations on your new car. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

May 01, 2018

Excellent experience! The entire staff was friendly, professional, patient, and most of all efficient! We never felt pushed or pressured during the entire process. We love More

by Pat
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris Brown, Paul Micale, Philip Witherell, Michael Dotterer
Jun 18, 2018 -

Crest Acura responded

Thank you for the glowing review! We take pride in our customer service and do whatever we can to have our customers leave happy. Please don’t hesitate to contact or visit us if you need anything else. Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232

May 01, 2018

Great service and Fast. Michael was the best! Acura has a high safety ratings, good deal, and great service! Very knowledgeable sales person, outstanding service. Thank you for the quick turn arou More

by Vlada21
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Michael Dotterer
Jun 18, 2018 -

Crest Acura responded

Thank you so much for the nice review! We really appreciate this feedback and I'll be certain to share your compliments with Michael and the rest of the staff. We pride ourselves on offering high-quality customer service, and I'm glad we were able to take care of you. It was our pleasure! Best, Crest Management, Jeffp@CrestAcura.com, 315-422-2232