Crest Acura

My husband and I were in the market for a used MDX. Bruce was absolutely fantastic. He treated us so kindly and although we weren't making a "big" purchase, he never made us feel less important. Shortly afte was absolutely fantastic. He treated us so kindly and although we weren't making a "big" purchase, he never made us feel less important. Shortly after our purchase, I was in an accident with the MDX (slippery roads in Syracuse, NY). Fabian and his team did an outstanding job with the repairs and helped walk us through the insurance process. We love our MDX and have a peace in knowing we can count on Crest for ongoing maintenance and service. Best of all, they do it with integrity and character. More

I have been driving an Acura for the past 8 years. Not only do I love my Acura (every one I had), but the dealership is just wonderful. The service is exceptional, and I can't say enough nice things about only do I love my Acura (every one I had), but the dealership is just wonderful. The service is exceptional, and I can't say enough nice things about it. Everyone always goes out of their way to be exceptionally nice and helpful. I would recommend the car because it's great, but it's the service that you come back again and again for, so to always be above and beyond satisfied is fabulous. More

My Acura broke down making a long trip just outside of Syracuse. They got me in immediately even though late in the day and tried figuring out the problem. There was a lot of confusion and difficulty fi Syracuse. They got me in immediately even though late in the day and tried figuring out the problem. There was a lot of confusion and difficulty finding out what was wrong because of the complexity of the issue but Joe and the staff did a great job keeping me informed and also loaned me a vehicle so I wasn't stuck for 2 days. They eventually got the issues resolved and took great care of me and were able to save me potentially a couple thousand of dollars. Joe provided great service where there was an easy opportunity to take advantage of an out of towner in desperate need of help. Crest Acura did a fantastic job and I really appreciate the quality work and service they provided. More

This was my second purchase with Crest Acura. I previously purchased a 2011 Acura RDX in December 2010. Crest saved me over $2000 on this first purchase. I traveled over 60 miles because they were previously purchased a 2011 Acura RDX in December 2010. Crest saved me over $2000 on this first purchase. I traveled over 60 miles because they were able to give me such a great price for my trade in; I live in Rochester, NY. Not only was the price of the car great but they treated me like gold. So when I was looking to purchase the 2013 Acura RDX, again I made the trip to Syracuse, NY because they gave me $1500 more for my trade then the local Rochester dealer. And the treatment I received was just as great as my first purchase. The bottom line is that Crest will save you money by working with you on not only the price of the car, but also your trade. Their staff is friendly, courteous, and very professional. I dealt with Salesmen Mark and Jeff as well as the Sales Manager Craig. Each of them went above and beyond in their customer service and courtesy. I would highly recommend Crest Acura to anybody in the market looking to purchase a vehicle. More

I read previous reviews and was actually looking forward to going to the dealership, which is hard to believe. I did my research on the 2012 MDX before going to the dealership and had a couple of quotes fro to going to the dealership, which is hard to believe. I did my research on the 2012 MDX before going to the dealership and had a couple of quotes from different dealerships already. If they could match or beat the quote, I was ready to purchase the vehicle immediately. I was greeted with a warm welcome. I didn't want to waste my time or their time so I was upfront with them. I told them that I have been price shopping and asked if they could match or beat the competitors price. They asked to see the quote and make a copy. I was weary at first and they told me that they needed to make a copy to justify the price they were going to offer. I asked them if they were going to contact the other dealerships that gave me quotes. They said they wouldn't. I showed them the quotes, which was probably my mistake. They couldn't beat the price so they made a sales pitch regarding their customer service and satisfaction due to their upfront, honest business practice. I told them to write me the best offer they can give me and I would go home and think about it. A couple of days later, I decided that I would purchase the car from them, that the convenience of dealing with a honest, reputable local dealership was worth the price difference. I called them up and let them know that I would be coming in tomorrow. I called the other two dealerships to thank them of their hard work and to inform that I was not going to be purchasing a vehicle from them, that I was going to purchase from the local dealership. I was then told that it was unprofessional of me to have given their quotes to a different dealership, that the manager from Crest Acura from Syracuse called them directly. I was surprised and pissed. I immediately called Jeff Parker (Jim was the manager that was working with him) and asked him if they called the other dealerships. He denied that either he nor the manager contacted the other dealerships. I confronted him and caught him lying. I told him that I would not be coming in to purchase the vehicle, that he lost my business for being deceitful. From this experience, I would not recommend purchasing any vehicle from them. They couldn't even match the price that other dealerships around the area where offering. And they had to stoop so low by calling the other dealership to eliminate the competition. All the reviews on this post were great. I wish I could write a great review too. This was just my own experience and recommendation. I hope this review helps More

I have never had a better experience in all my life looking for a car. I worked w/ Bruce Carlson. He made sure I found the right car for me. I can't express how grateful I am for the the guidance, hone looking for a car. I worked w/ Bruce Carlson. He made sure I found the right car for me. I can't express how grateful I am for the the guidance, honesty and dedication to providing excellent service he expressed. The whole team was so friendly & helpful. More

This was my 8th car purchase and by far the absolute best. I cannot say enough good things about everyone at this dealership. We were a bit jaded when we walked in after having a pretty awful experien best. I cannot say enough good things about everyone at this dealership. We were a bit jaded when we walked in after having a pretty awful experience at another Acura dealer but I am so happy that we decided to try these guys out. Negotiations were easy, the salesman (Tony) was wonderful, & the entire deal was done in an hour flat. We even had our extremely rambunctious two year old daughter with us (horrendous idea, I know) but everyone working was very understandable. They even gave her a new balloon after she popped the first one! They did not have the car we wanted in stock so we figured we would have to wait a few days before we could pick it up but twenty four hours later we were driving it off the lot. Furthermore, Tony took the time to go over every little detail and feature of the new car before we left. We really enjoyed our experience with Crest Acura - our only complaint is that we didn't go there first! I would recommend this dealership to anyone. More

I was impressed with how much time the salesperson took to show all the features of the MDX we purchased. When we took delivery, the salesperson stayed late (after store was closed) and took much time sho to show all the features of the MDX we purchased. When we took delivery, the salesperson stayed late (after store was closed) and took much time showing my wife all of the features and how to use them. By the time we drove home, we were comfortable with all the features. The people at Crest Acura -everyone we met- was very courteous and accommodating. Truly, the folks at Crest made car buying an enjoyable experience. This is my second purchase from Crest. Both experiences were equally as great. They certainly have earned our loyalty. More

I have leased 4 Acura and it is because of the service I receive at Crest Acura. I test drove other vehicles but the package I receive from Crest is unbelievable. Their service department is the most prof receive at Crest Acura. I test drove other vehicles but the package I receive from Crest is unbelievable. Their service department is the most professional and friendly I have encountered. They are honest and do their best to accomdate you. They provide shuttles and rides to the airport if need be. They clean the interior of your car at no expense to you. I have recommended Creat Acura to many family members and friends. They constantly checked in with you to see how your driving experience is going and if they can be of any help. I also believe the technology within the MDX is excellant. The navigation is far superior than any of your competitiors. I travel over an hour to purchase from this dealership becuase of the service I receive. It is somewhat inconvenient but it is worth it with the service I receive. More

We have purchased numerous vehicles from Crest Acura. We We have purchased numerous vehicles from Crest Acura. We return due to the very accommodating sales staff and excellent service department. The qual We have purchased numerous vehicles from Crest Acura. We return due to the very accommodating sales staff and excellent service department. The quality and care of our vehicles has been unmatched by other dealerships! The staff was always open to negotiations on price involving trade-ins and new cars. We will not hesitate to return to this dealership! More