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Crest Acura
Syracuse, NY
132 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 132 reviews
May 18, 2017
Friendly and kind. Was greeted by Chris right at the moment we stepped out of our car. He took time to listen to our needs for a new car and showed us the cars he though Was greeted by Chris right at the moment we stepped out of our car. He took time to listen to our needs for a new car and showed us the cars he thought that fit our need, his professionalism and knowledge was a big help which makes the buying experience a lot easier. However, his kindness toward our family during the process is the reason we bought the car from Crest Acura. More
by Thoi T Trang
Employees Worked With
Chris Brown
May 14, 2017
Professional and responsive to customer needs For several years I have dealt with the service department at Crest Acura. I have been especially pleased with their attention to detail and quality For several years I have dealt with the service department at Crest Acura. I have been especially pleased with their attention to detail and quality customer service. Recently, I decided to purchase a newer Acura. Chris Brown, sales department, displayed a great deal of professionalism and patience through the process. More
by Rcarter
Employees Worked With
Chris Brown, Jeff Darrow
May 11, 2017
Very friendly and knowledgeable salesman Chris was very knowledgeable and helpful in the purchase of our new Acura RDX. Chris took the time to explain the car functions as well as programmin Chris was very knowledgeable and helpful in the purchase of our new Acura RDX. Chris took the time to explain the car functions as well as programming our phones, radio, gps, etc. Chris was very personable and it was a pleasure doing business with him. More
by Dennis130
Employees Worked With
Chris Brown
May 09, 2017
Chirs was an excellent salesperson I can't say enough about how Professional Chris was in the sales process. I would highly recommend him to anyone that wishes to have a salesperson th I can't say enough about how Professional Chris was in the sales process. I would highly recommend him to anyone that wishes to have a salesperson that is attentive, knowledgeable and professional yet not pushy. More
by dbjones
Employees Worked With
Chris Brown
May 03, 2017
One & Done I bought a used 2014 Honda Accord on Feb 26th 2017 for $18,000 with 59,000 miles. After the first week I brought the car in for a few minor issues, I bought a used 2014 Honda Accord on Feb 26th 2017 for $18,000 with 59,000 miles. After the first week I brought the car in for a few minor issues, they went over them and replaced a key battery, but didn't fix the loud humming noise I'd hear at high speeds on the highway coming from a front tire. The sales guy said he took it on the highway and didn't hear the noise. Fast forward to 4/25/17 when I called because my rearview camera went completely black. The camera had been going black once a week or freezing, but I though it was normal because I've never had a car with a backup camera before, I would put the car in park and shut it off, then restart it and the camera would work again. They got me in the following week on 5/2/2017 and said I was 800 miles over the 3 month or 3,000 mile mark and they wouldn't pay to fix the issue but after much determination, they agreed to find out the cause, but wouldn't fix the issue for me unless I paid. The service center called me around 2pm, said that the cause was a crack in the cover that caused moisture to get in and break the camera. They said the cost was $523.00 to fix and I would be responsible to fix it myself. I spoke to the sales manager Phil and he said they would knock off $100.00, but that's all they would do for me because it was over the warranty by 800 miles. At this point I asked to speak to someone higher than him because I drive to Utica twice a week for my job and that adds up the miles, but it had only been about 56 days since I bought the car. Phil (the sales manager) gave me the number to call the owner and his name Jim Barr to contact. I called Jim Barr (the owner of Crest Acura) and left a message for him. The next afternoon I called Mr. Barr again and spoke to him about the issue and he said he talked to Phil (the sales manager) and there was nothing he can do to help me. I explained my situation but was told to contact Honda itself and see if there is something they would do for me. I will NEVER buy another used car from them again or even do business of any sorts after being treated like this and spending $18,000 on my used 2014 Honda Accord EX-L. More
by Jenny
Employees Worked With
Ed Salameh, Philip Witherell
May 01, 2017
Pleasant experience Salesman Chris B. made the process low key, straightforward , but very thorough. Everything from financing to all the options and features were explai Salesman Chris B. made the process low key, straightforward , but very thorough. Everything from financing to all the options and features were explained very well. They were professional and accommodating. I will start with crest Acura next time i am looking for a car. More
by Acuraman
Employees Worked With
Chris Brown
April 29, 2017
Perfect !!! I bought my car last week at Crest Acura. The service here is perfect , especially Chris Brown , He is my favorite person in the world , very good . H I bought my car last week at Crest Acura. The service here is perfect , especially Chris Brown , He is my favorite person in the world , very good . He is the best!!!!! More
by Liem Nguyen
Employees Worked With
Chris Brown
January 30, 2017
HORRIBLE! My brand new Acura MDX came brand new needing a front end alignment, a ripped in the arm rest, a chip out of the paint & then to top it all off they n My brand new Acura MDX came brand new needing a front end alignment, a ripped in the arm rest, a chip out of the paint & then to top it all off they never paid off my previous lease! NEVER EVER PURCHASE FROM Them!!! More
by Crestacuralousy
Employees Worked With
Phillip, Chris & Ed
December 13, 2016
horrible brought my car in for service. only to deal with the rudest service manger and incompetent techs. brought my car to Midas the following day and was fi brought my car in for service. only to deal with the rudest service manger and incompetent techs. brought my car to Midas the following day and was fixed in less then an hour for a faulty license plate bulb socket . charged $109 to be told they need more money...go somewhere else!!!! More
by hugh jazzcoc
Employees Worked With
jeffery darrow
October 22, 2016
Purchased and serviced Just purchased a pre-owned RDX. Had a great experience here and was so happy NOT to be pressured into buying. Took me two months to actually move for Just purchased a pre-owned RDX. Had a great experience here and was so happy NOT to be pressured into buying. Took me two months to actually move forward with a decision, so this is a testament to not being pressured by the sales team. Worked with Chris Brown who was very honest and thorough. Prior to this purchase I serviced my MDX here for six years. WONDERFUL service with outstanding professionalism. I always enjoy the free shuttle ride from Mike or a loaner vehicle, either way, Crest Acura is very accommodating. I appreciate the complimentary car wash and vacuum each time I am there. Mostly I appreciate the knowledge of the sales team (Ed Wilson, manager) as well as the ease of this purchase. Would definitely recommend....... More
by cusefan
Employees Worked With
Chris Brown
