Crest Acura

Had appointment at 2pm,waited one hour! Smoke and mirrors sales tactics. Signed contract for full asking price and came back to pick up 2019 Lexus AND finance person would not honor it. Smoke and mirrors sales tactics. Signed contract for full asking price and came back to pick up 2019 Lexus AND finance person would not honor it. Gave me new contract with three year warranty and Ziebart treatment removed. Went to sales manager and asked him to straighten this out. Finance person then agrees to original contract. He then shows me another contract and says this what is owed. His number was $1400 OVER ! He then changes numbers and is OVER by $400. Had him put in calculator line by line items and the final number agrees with my original Contract!!! One and half hours OF DECEPTION. THEN I ask for copy of work and coverage of Ziebart. They said would email it to me. Never happened. Called Ziebart and found out not all the work was done!!! Called spoke to General manager and apologized with NO COMPENSATION and Zeibert work NOT RESOLVED. INTRGRITY AND HONESTY IS NOT AT THIS DEALERSHIP. I am 72 and bought many cars,this is the worse dealership I have ever experienced! More

If you want to purchase a used car that has issues that you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and you will have to fix right off the bat and not be informed it had a warranty on it until the warranty had expire and be told to mail in receipts and estimates of the repairs and be led on for over a month that they are working on helping you get you reimbursed and fix the transmission issues the car is having and then after leading you on for a month you get told, nope we aren't going to help you then this is the dealership for you. If you want to be told over and over that they are working on things they just need to talk to this person and that person and just keep giving you excuse after excuse, then Crest Cadillac is the dealership for you. I know I won't be recommending them to anyone I know and will not be back . I feel like because I am a woman they felt like they would just keep pushing me off until I just left them alone. I hope they don't do this to anyone else but after reading their reviews on BBB, sounds like this is nothing new for them. More

Untrustworthy dealership uses hidden fees and charges high prices. Not only that but they discolored the paint on my car by putting lights or heater too close to the front quarter panel. Said the shop s high prices. Not only that but they discolored the paint on my car by putting lights or heater too close to the front quarter panel. Said the shop supplies charge is for rags, cleaning supplies and disposal fees. No communication until I had to walk into the garage to find out what was going on with my car. More

Awful experience and pricing - On Nov 14th, we bought aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership aftermarket wheels for our Acura ILX 2017, and I have to say, this is the most disappointing experience we have had working with any Acura dealership in our lifetime. We were charged $827.17 for four aftermarket wheels, when in fact there was an invoice inside our order clearly indicating that these were for $549.84 (including shipping). When I called the parts department to complain about the discrepancy, I was told that 50% markup in the cost charged to us was normal. The whole point of us buying through an Acura dealership was so that we can trusted pricing and service, and extremely disappointed to say we got neither, and were completely ripped off! Management - if you are listening and care about fixing this issue, let me know, happy to share screenshots of the invoices More

Jackson in Acura service is always willing to help. He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long tim He’s got a great attitude and works hard to give customers great service. Jorge also goes above and beyond for the customer and truly treats long time, faithful customers with great care!! More

Best experience I have ever had buying a car. I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I w I live a ways away but James made it so easy to do over email and text messages. I arrived at the dealership to pick up my car, within 40 minutes I was driving away in my new car. James was very knowledgeable with all the features of my car. He set up the systems as he was showing me how to do it. I would highly recommend Crest Acura and James for your next car purchase. More

From my first contact with Mr Zimmer to the pickup of my car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman car, the dealership was extraordinarily patient with my pestering. Super courteous Would recommend and buy again Freddie L Edelman More

We just purchased our 3rd Acura MDX from Crest! We have enjoyed over 12 years of excellent service and reliable cars! Our first MDX is now being driven by our daughter and is still going strong, with over enjoyed over 12 years of excellent service and reliable cars! Our first MDX is now being driven by our daughter and is still going strong, with over 100,000 miles! Yaz and Jim made our latest purchase easy and worked very hard to find us the color and specific vehicle we were looking for. The service department and technicians have always been professional and thorough! Thank you Yaz, Jim and Crest for everything! More