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Crater Lake Ford

Medford, OR

2.9
216 Reviews
Call Dealership (541) 773-3673

2611 Biddle Rd.

Medford, OR

97504

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216 Reviews of Crater Lake Ford

December 04, 2021

New service advisor Marie Bulkin great. Assisted new sevice advisor checking my vehicle in and out. Great job. More

by randallchale
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Marie Bulking, new service advisor whose name I do not know.
Report | Print
Dec 06, 2021 -

Crater Lake Ford responded

We thrive on positive feedback from all our guests and are so happy to hear you had a pleasant experience with Marie. We look forward to seeing you at your next service visit! Regards, Phil Brooker General Manager pbrooker@lithia.com

December 02, 2021

Service department did an outstanding job in repairing my car. Dealership was excellent with the friendliest staff. They constantly kept me updated on the progress of my repairs. I can't say enough good thi More

by meyersma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kenda Lindsey
Report | Print
Dec 02, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that you had an enjoyable experience here with our service team! Please let us know if there is anything else we can help you with! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 27, 2021

I had a nice experience at Crater Lake Ford and John Oppy was helpful with my issues. More

by dwyte78
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Oppy
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Oct 27, 2021 -

Crater Lake Ford responded

John is awesome and it's no surprise that he was able to help you out! Thank you for your feedback and we look forward to hearing from you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 26, 2021

Very nice service writer, quick service, and stayed in Very nice service writer, quick service, and stayed in touch with me during the repair. More

by tlowe541
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Serivice writer Chris
Report | Print
Oct 27, 2021 -

Crater Lake Ford responded

We are ecstatic to know that you had a quick service experience! Thanks for stopping by and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 25, 2021

Great customer service. We live on the coast in Northern California and they delivered are vehicle to us. More

by kpmccabe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kevin
Report | Print
Oct 25, 2021 -

Crater Lake Ford responded

It's so nice to hear that you had a wonderful experience with us! Please never hesitate to contact us if you ever need anything else! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 23, 2021

Jim is awesome service manager. Great customer service! Got car in and out for service pronto and always makes me as customer feel special More

by Bnlwilcox
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jim Hassler, Russell Turner, Kenda Lindsey
Report | Print
Oct 25, 2021 -

Crater Lake Ford responded

Jim is a superstar and it's no surprise that he took such great care of you! Thank you for stopping by and we hope to see you again! Regards, Jim Hassler Service Manager jameshassler@craterford.com

October 19, 2021

Your dealership and salesman, Jake Stovall, did a great job with our purchase. We appreciated the service we received. More

by Jim Berry
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jake Stovall - 5 stars, Jeremy Taylor, Al Gunn
Report | Print
Oct 20, 2021 -

Crater Lake Ford responded

Hi Jim We are so proud of Jake and his efforts to get you into your perfect car! Thanks for choosing us and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 07, 2021

Wonderful experience! The team was so helpful, answered all questions easily, and the process was so efficient. Couldn't be happier! More

by ginamorse2
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jared Tiedemann, John Sparks, Phil Brooker
Report | Print
Oct 08, 2021 -

Crater Lake Ford responded

We are ecstatic to hear that you had an amazing visit with us! Thank you for stopping by and we hope to see you again! Regards, Phil Brooker General Manager pbrooker@lithia.com

October 05, 2021

Service rep = 5 stars Mgmt of service Dept and how they Service rep = 5 stars Mgmt of service Dept and how they run it = 0 stars More

by adhersey
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service rep
Report | Print
Oct 06, 2021 -

Crater Lake Ford responded

While pleased to see you receive quality service from your service rep, we're disappointed you're not completely satisfied with your service experience. Should you like to discuss any issues that you have faced here, please contact me. I'm here to help. Regards, Jim Hassler Service Manager jameshassler@craterford.com

September 25, 2021

Bryce found the exact car I was looking for and thought of me first. Thanks! More

by Noah J
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryce, and the parts guys!
Report | Print
Sep 27, 2021 -

Crater Lake Ford responded

Noah, We're so happy Bryce found the exact car you wanted and you drove home happy. Welcome to the family and congrats on your new ride! Regards, Phil Brooker General Manager pbrooker@lithia.com

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