Crater Lake Ford

Bought a 2021 VW Atlas on new years eve 2022. During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted During the test drive noted that the backup sensors were beeping and the alert was popping up when there was nothing behind the car. Salesman noted that they would take care of whatever the issue was and it was still under manufacturer warranty as the car only had 7000 miles. They couldn't get me in for 2 months and when they did they said I had to take it to Lithia VW since it would be covered under warranty. Took it to Lithia and they found that the car had been rear ended previous to me buying it and the rear sensors were replaced with non-OEM parts so it is not covered under warranty. Left 7 different messages for the Sales Manager and Service Manager at Crater Lake Ford and have received no calls back. Now I am stuck paying $800 out of pocket. More

Crater Lake Ford's service department is the worst dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they dealership service i have ever experienced. They never answer the phone; they do not return your call; they don't know what they are doing when they diagnose your car's problems, especially if it regards the sensors and computerized features. They cannot even diagnose a rear-end noise, to try to fix it. They told me it was the wind. I have a so-called lifetime oil change program. I will never return to that Lithia dealer for any purpose, including an oil change...NEVER!! More

They have the worst service department ever. They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't They won't take your calls. They don't let you know what is going on with your vehicle. John Oppy one of the service advisors is a liar and you can't trust what comes out of his mouth. This happened to me the last three times I came in. Three times in a row is just totally bad service. Every time I leave there I'm pissed of due to there service department. Manager doesn't know how to run it. More

I had my 2003 Ford Expedition towed in for engine failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I ok failure. I dealt with Trevor S. at the beginning and he was fine at the start! I was later told the transmission needed to be replaced also and I okayed that repair. On 3 July 2023 I received a call from a different service writer named Megan and was informed of some issues with replacement parts and that my Expedition should be ready later that week, it wasn't! My calls and voicemails were not returned! Finally Megan called to inform me my vehicle was ready for pick-up. After paying $14,746.99 for repairs my vehicle was returned filthy inside and out and missing the right front wheel lug-nut cover and you guessed it no response to voicemail left upon discovery of missing lug-nut cover! Extremely poor communication with service writers due to overall care about customers especially after you pay your bill in full!!! More

Jt tiedemann sold me a truck and worked with me pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job pleasantly to answer questions and work out the deal I wanted. He and the rest if the staff I worked with did a great job More

TOOK MY 2005 F150 TO HAVE IT FIX AND TALK TO SERVICE ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D ADVISOR'S JOHN OPPY WAS THE BEST PERSON HE DID AS HE SAID GOT MY TRUCK LIKE HE SAID IT WAS GREAT NO BETTER PLACE AROUND THANK JOHN D More

Left voicemail & text message For John Opps on Monday 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Wil 7-3-2023. Has not responded. He also gave me inaccurate info for tire rebate last June and I was unable to receive rebate on purchase of 4 tires. Will not be back for any service. More

Jared tiedemann. Was awesome to work with. Along with the rest of the team. It was fast friendly and full of good vibes. Thank you J.T and crater lake ford. Was awesome to work with. Along with the rest of the team. It was fast friendly and full of good vibes. Thank you J.T and crater lake ford. More

6 months after sale and still no DMV paperwork filed! Bought a new Lightning last December and six months later DMV still does not have the VIN on file. They took the money but didn’t transfer the titl Bought a new Lightning last December and six months later DMV still does not have the VIN on file. They took the money but didn’t transfer the title - sounds like car theft to me… More

I bought 3 cars over 5 years from Crater lake. First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 doll First car was brand new. Was great til I had them update the radio. They broke the gps then wanted to charge me to fix it. Told me it needed 300 dollars in parts but luckily they accidentally plugged back in the wire they forgot to connect diagnosing it and magically fixed it. This last car a 2012 explorer. I traded them my 2021 TOYOTA SIENNA in mint condition. The blue book trade in was upper 40's because you can't get them right now. That seems high to me but I figure on trade they'll give me a good deal on an older car. We got a new explorer and the mini van was redundant and expensive. So I traded down to a nice looking older explorer. I asked them to just trade straight accross as what I owed on the van and what they were asking for the explorer pretty much evened out. They were asking above blue book by a good 1500 again but this was exactly what I was looking for. I had my kids with me and it took them 4 hours to do the paperwork. My baby was crying and there was literally no other customers that day. They say they need to do an inspection and detail the car. I mentioned the brakes look worn and there is a facia in the front that needs fixed. They say they will do it. There was also a huge chip in the window they said they would fix. Ok I'll come back in a week.. They call a few days later wanting to take my van and give me the car. All checked out it's perfect. I take it home and promptly take it to les Schwab to check the brakes. The brakes are within tolerance but less than 25%.. ok I'll do that next year. But the battery is shot. I used to be a mechanic so I have tools. I check the battery and they are right it's at about 1/2 cranking amps. Ok I'll replace it. Pulled out the rotted original battery from 2012 and put in a new one. Go to the store the next day with the radio off and hear a clanking sound in the front end. Never noticed it with the radio on it only happens going from one side to the other. Sounds like something is worn.. Ok I'll need to fix that. Get up the next morning to take my kid to school and cold this thing shifts like your driving a manual and holding in the clutch to long. Sticking valves in the tranny I'll need to fix that.. ok that's what happens when you buy a used car even at 2k above blue book... Here's the kicker.. Rains.. rains hard.. go out to the car in the morning and the rear seats are soaking wet. Check the sunroof and clean the drains.. check the roof and there are cracks all along the channels that drain the water off the roof. Check the channels all the way to the back and there are cracks and missing paint along the rear hatch. Never seen such a thing so I research and it is a not uncommon problem with this year explorer. The sealant they put on the welds comes up and leaks. So now I call a body shop and it's going to be $2500 to fix the roof. I call Crater lake to see if they will make things right. I even offer to trade back the car for purchase price towards a brand new car. This way they can spread the loss out over a lot of margin they sit on. I always pay over full price so I figure they can eat some loss on selling me a lemon to keep a loyal customer. NOPE. They are trying to figure out how to give me less than full price.. fix the car and sell it again. I mean these guys took my van and sold it in the lythia in California for a 5 thousand dollar profit. These guys will pinch literally every penny to make money. 100 dollar battery... car still turns over.. not our problem. Even after overcharging me on the used car and underpaying me on the trade they wanted another $1000 dollars. I wanted to pay with a credit card.. they said only if I pay the 30 dollar fee on a thousand dollars. Like really you won't take credit cards now. It was even a ford credit card. They didn't even try to fix the facia I told them needed replaced. Even with the brand new car this company was sketchy. Buyer beware More