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Crater Lake Ford

Medford, OR

2.9
216 Reviews

2611 Biddle Rd.

Medford, OR

97504

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216 Reviews of Crater Lake Ford

October 17, 2019

Purchased new f350 Nick once again was awesome to work with. Found exactly what we wanted and got the deal done fast and is awesome to work with. Second truck we have More

by .
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nick Bell
Oct 22, 2019 -

Crater Lake Ford responded

Hello, thank you so much for this kind review and feedback! Nic is a wonderful asset to our team here at Crater Lake Ford and he will be very pleased to hear how wonderful he has made your visits with us. Stop by our Service Department or our new Express Service for all of your maintenance needs. If you have any questions or concerns please let me know. We look forward to seeing you again! Kenda Lindsey Customer Relations Manager (541) 841-7262

October 04, 2019

Courteous, took my quotes and honored them. Helped expedite delivery and installation of Tires so that I could make a trip that day. Thank you More

by SMP
Recommend Dealer
Yes
Employees Worked With
Mazda tire service desk person
Oct 22, 2019 -

Crater Lake Ford responded

Hello, thank you so much for this great survey! We are so happy we were able to get you on the road quickly. Let us know if there is anything else we can assist you with. We look forward to seeing you again!

October 02, 2019

Listened to my requests. Really listened to what I wanted in my new car and delivered it. Reduced the price enough that the deal was good for me. Friendly and helpful. More

by marieD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nicklaus Bell, Jeremy Taylor
Oct 22, 2019 -

Crater Lake Ford responded

Hello Marie, thank you for leaving this great survey! We are pleased that we provided you the experience we strive to do with each of our customers. We appreciate good customers, like you, and we look forward to see you again. Check out our Service Department and our new Express Service for all of your maintenance needs. Let us know if there is anything else we can assist you with. Thank you

September 20, 2019

My car now runs great! I hated my Ford Focus before the clutch repair, but now it runs like a new car. I was going to buy from another maker but, now my faith is restored. More

by Kathy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Not sure
Oct 22, 2019 -

Crater Lake Ford responded

Hello Kathy, thank you so much for taking the time to let us know about your visit with us. We are thrilled that we restored your faith in Ford and got your Focus working properly again. Thank you for choosing Crater Lake Ford. We look forward to seeing you again!

August 03, 2019

nice and helpfull nick was easy to work with answered all my questions bought my truck that day russ was also easy to work with love my truck More

by dietz1952
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
nick kelly, Russell Turner
Dec 11, 2019 -

Crater Lake Ford responded

Hello, thank you for taking the time to write about your experience. It is wonderful to hear that Nick and Russ were able to provide you with the excellent experience we strive to provide all of our customers. We look forward to working with you again and encourage you to visit our service department for your maintenance needs. We wish you safe travels in your new truck.

August 01, 2019

Great Service and Great People! Decided to get my oil changed, was able to get in and out in less than an hour without an appointment! Absolutely friendly, helpful, professional peop More

by Miazda66
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew, Chance, Chris
July 27, 2019

Easy to get setup and in the door. Crater lake was able to take me in and take care of my car on the spot as I walked in. Clean service center and friendly advisor. More

by Cobra lky
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justan Hoover
Sep 19, 2019 -

Crater Lake Ford responded

Thank you for leaving this kind review! We appreciate your business and look forward to your next visit!

July 23, 2019

Will never deal with them again!!! I recently had my car towed in for starting issues. Warranty was supposed to take care of most items. Service dept had my car for a week. Service More

by Raichio
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Brian
Jul 28, 2019 -

Crater Lake Ford responded

Hello, we are sorry and very disappointed that you had a negative experience. If the warranty is still valid and the repair falls within the warranty guidelines then the warranty will take care of it. A repair covered under warranty a year ago may not be covered now because it depends on the coverage time, miles, etc. I definitely would like to discuss this further to get a better understanding. Please give me a call at (541) 841-7262. My name is Kenda and I am the Customer Relations Manager. I look forward to hopefully speaking with you soon! Thank you

July 19, 2019

Great service The customer service agent was great very helpful assured me everything would be OK and like you said everything was great my car got done properly an More

by Saul
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luis Renteria
July 12, 2019

Old Truck No wait for service. Friendly service advisor. Vehicle ready when promised. Vehicle parked in readily visible and accessible location for pickup. More

by BIKEHORSE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Matthew Wright
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