Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Crabtree Nissan
Middlebury, CT
125 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
125 Reviews of Crabtree Nissan
April 06, 2017
Worst experience ever Boy do I wish I saw all these negative ratings before I wasted my time at the dealership. I don't even know where to start, it was such an awful exper Boy do I wish I saw all these negative ratings before I wasted my time at the dealership. I don't even know where to start, it was such an awful experience. I guess we can start with when we went to do the paperwork to get the car. We showed up promptly at 7pm as we said we would. First thing we are told is, the car only has one key, if you want a second you will have to come back on Friday at 2pm. Who buys a car with keys that cost a couple hundred dollars and only wants one key!!! You knew you only had one key and didn't think to get one made prior to selling it. It took over an hour of us sitting in a chair having awkward conversation before we finally got to see the finance person. Once we got in with him, not once but twice he has us signing paperwork for the wrong car. My wife and I noticed and had to tell him both times that it was not the right car. Finally we got the correct paperwork, and it was now well after 9pm, we were ready to get out of there. I get in the car, that supposedly had been certified and gone thru a thorough inspection, and find the TPMS light is on. At this point everyone ran out of there cause closing time, and the shop was closed. Being that I had to come back in 2 days for the key, I figured I would get that done at the same time. I get home that night and go thru all the paperwork so I can put my Reg and insurance cards in a safe spot in the car, except they never gave me my registration. The next day I call and tell them to fax it to me, which they did. Only when I get it, it has the wrong address completely on it. xxx is going on.... When I go in for the new key and the TPMS light, I tell the finance person I never got the Reg from him but it was faxed to me. I also tell him it was the wrong address. He gets the card from the in house DMV person to change the address, we fill that out and I think we are all set. Fast forward a couple days and I get the change of address form in my mailbox at home. THEY DIDNT PUT A STAMP ON IT!! The little things people, do the little things. I put a stamp on it and mail it out. Now I have had the car for 1 week. I am at my sons practice and someone parks in front of my Rogue, they come find me at tell me its leaking something, I go look and it was leaking everywhere. I bring it in first thing in the am to the shop. The radiator and the A/C condenser are shot, again, how does this car pass your "certified inspection" with these issues. To there credit, they fixed it immediately, but it was again a hassle to drive to them and miss more time off work. A couple days later I receive in the mail my trial for XM radio, only to find out it started on day one when I took the car home, I didn't even know I got this. Again, the little things they just don't do. I will never buy from them again, I bought from Executive Nissan in North Haven in the past and that is who will get out business and everyone we know going forward. Not one call from a manager to apologize or offer anything for my troubles, Nothing, no customer service at all. Lucky for you, I cant do zero stars, you deserve less then that. DO BUY FROM THESE GUYS, LET MY MISTAKE BE A LESSON FOR YOU!! More
by JMann
Employees Worked With
Lateef, David Brown
March 25, 2017
Awesome dealership that makes it happen! Antoine Wilson at County Nissan has sold us 3 great cars over the years. His enthusiasm and expertise is why we have been a repeat customer. They help Antoine Wilson at County Nissan has sold us 3 great cars over the years. His enthusiasm and expertise is why we have been a repeat customer. They help people buy a car who might not have the best credit. I'd recommend them to anyone who needs a car fast. More
by Lisa K
Employees Worked With
Antoine Wilson
February 25, 2017
Amazing experience I would recommend county line wholesale to everyone I know to they really work with and got me what I needed at a great price I would recommend county line wholesale to everyone I know to they really work with and got me what I needed at a great price More
by Valentine2684
Employees Worked With
Andy
February 19, 2017
car purchase We were greeted as we exited our vehicle, salesman was very knowledgeable and friendly they got us in the car we wanted for the price we wanted We were greeted as we exited our vehicle, salesman was very knowledgeable and friendly they got us in the car we wanted for the price we wanted More
by lynn71
Employees Worked With
Andrew Vincent
January 01, 2017
Superior! Andy Vincent was wonderful; knowledgeable, well informed, and not pushy. I will def recommend hi to family and friends. He went above and beyond to wo Andy Vincent was wonderful; knowledgeable, well informed, and not pushy. I will def recommend hi to family and friends. He went above and beyond to work with us to get us a price we could afford! Thank you and well done! More
by Dancher
Employees Worked With
Andy Vincent
December 23, 2016
purchase of use car My experience at the county line Nissan wholesale was excellent. We meet Andy he provide us with the best options for the purchase of the car. And he My experience at the county line Nissan wholesale was excellent. We meet Andy he provide us with the best options for the purchase of the car. And he asnwer all questions and concerns we have to the process. andy your are the best sales men thank so much for are new car. I will like thanks also to randy and hector for the helps of the finalize the process of the car. I will recommend this dealership to anyone who like to purchase car. This dealer there are the best..... More
by Leon
Employees Worked With
Andy
December 20, 2016
Pleasant experience Andy was very courteous and knowledgeable about the cars that he showed me. He made my experience in the dealer very pleasant. I will recommend to go Andy was very courteous and knowledgeable about the cars that he showed me. He made my experience in the dealer very pleasant. I will recommend to go and talk to Andy. More
by JECAL
Employees Worked With
Andy
December 12, 2016
Andy was great Polite and now pushy he always had my best interest in mind. Always listened to my wants and needsWish I needed two cars not Only one. Polite and now pushy he always had my best interest in mind. Always listened to my wants and needsWish I needed two cars not Only one. More
by Sharon222
Employees Worked With
Andy
December 10, 2016
Great job Andy and the team at county line made the car buying process as simple as possible. Andy took his time to explain everything about the vehicle and was Andy and the team at county line made the car buying process as simple as possible. Andy took his time to explain everything about the vehicle and was able to address any questions I had. I would recommend him to family and friends. Stop in to see Andy and his team. They know how to take care of their customers. More
by Carguy
Employees Worked With
Andy and sales manager
December 07, 2016
Great car and great service! Thank you to both Andy and Ray at County Line Wholesale. They were both effective and knowledgeable in all aspects of customer service. As a first tim Thank you to both Andy and Ray at County Line Wholesale. They were both effective and knowledgeable in all aspects of customer service. As a first time car buyer, Andy went through each step of the process and answered any questions I had in great detail. He made sure I understood every single step. In regards to the new vehicle I purchased and through financing, both Andy and Ray made sure I was getting the lowest interest rate. Thank you to everyone at County Line for the great service! More
by Marcari91
Employees Worked With
Andy, Ray
